lost-luggage

Complaints Against Airlines Rise Despite Fewer Lost Bags, Passengers Bumped
Even though airlines lost fewer passengers' bags and bumped them off flights less often last year, people still found plenty to complain about. Figures from the U.S. Department of Transportation say that complaints against domestic and foreign service surged 5 percent in 2011, rising to 11,545 instances. More »

AA Loses Luggage, Turns Dream 60th Birthday Rome Vacation Into Nightmare
Donna was all set to fly to Rome for a beautiful two-week 60th birthday trip with her friends. They had been planning and preparing for it for a year. It was to be the trip of a lifetime. Then they flew American Airlines. More »

Get More Money When Airline Loses Luggage By Having Receipts For Every Piece Of Clothing
Airlines play the lowball game when they lose your luggage, offering paltry compensation and making it hard for you to get a fair value for your lost items. It demands a bit of an anal mentality but you can help yourself if you've saved the receipts for everything in your baggage, writes the Airfarewatchdogblog. More »

How Delta Made Enemies Of Standup Eugene Mirman
I stumbled across this clip of standup comedian Eugene Mirman describing how Delta Airlines became his enemy. It all started when they lost his bag and at the counter they looked at his ticket and asked him if his name was "Barbara Riddle." He said no and then they proceeded to deliver Ms. Riddle's bag to his house, twice, before finally giving up and telling him he'd have to file a claim for his luggage. Fast-forward to 5:57 to hear him tell the tale and read aloud the hate letter he wrote them as a result. More »

JetBlue Loses My Luggage, Doesn't Care
Justin says JetBlue lost his family's luggage, and ever since he's been locked in a long, losing battle in which he's tried unsuccesfully to get the airline to give a damn. He says he's been met with indifference at every stage of the arduous complaint process. More »

DOT To Airlines: Sorry, But People Like To Change Their Underwear

—>The United States Department of Transportation has finally warned airlines: Most people don't like to go for more than 24 hours without brushing their teeth and changing their underwear.   More »

Greyhound Tells Passengers With Missing Luggage To 'Get Together And Do Something About It'

—>Is this Greyhound CSR trying to start a revolution among its customers, or simply telling the wife of a passenger that Greyhound doesn't care about lost luggage? She claims he told her to "'get together with everyone else' who lost luggage 'and do something about it.'" Like what—start a support group? Meet him behind the bleachers for a fist fight? Open a detective agency in Tupelo?  More »

British Airways had the ability to sell this passenger's lost folding chiropractic table, but not the inclination to Google "Dr. Marta Callotta, Sports Chiropractic" imprinted on the front of it it to return it to it's rightful owner. [Elliot via Rick Seany]  More »

Phone Number For JetBlue's Main Baggage Office

—>If JetBlue lost your luggage, here's the number for their main baggage office: 866-538-5438  More »

USAirways Loses Costumes, Ruins Carnivale

Some of my friends and I went to Venice for the Carnivale last month, and we wound up without our costumes, due to incompetence or theft overseen by US Airways....We were trying to connect from a US Airways flight to Philadelphia onto another airline, we got separated from our bags, and only the bag with "boring" contents came through - the suitcase containing the "interesting" contents has somehow still not been located!  More »

The Hades of Lost Luggage

—>Ineptly fumbled then lost by the luggage-flinging monkeys at your local airport, where does your suitcase go after you've given up all hope? Scottsboro, Alabama... where your prized possessions are then thoughtfully sold online to the highest bidder?  More »