There’s bad news, and then there’s the slightly less bad news: In 2014, passengers suffered as airlines were on-time less often, lost bags at a higher rate and bumped more people than the year before. But at least airlines canceled fewer flights, and there were fewer lengthy delays leaving travelers stranded on the tarmac, so there’s that. [More]
We’ve all been there — the airline has lost your luggage and it’s probably never going to show up again. But maybe if you wait 20 years, your missing property will find its way back to you. [More]
The good news is that the Department of Transportation says airlines are mishandling fewer bags than before, with a nice little 8% drop in the amount of “lost, damaged, delayed or pilfered” pieces of luggage from 2011 to 2012. But before we go slapping airlines on the back with a hearty “good job!” pat, perhaps it’s just because passengers are keeping their personal effects out of the hands of baggage handlers. [More]
Apparently, lying to customers is an integral part of United’s strategy for dealing with frustrated travelers. A fter Laura complained to us about United delaying her flight, losing her bags and then unblinkingly lying to her, we received this email from Brian,who details another experience in which United lied to a customer about a lost bag.