Traveler Gets Luggage Back From Airport’s Lost & Found 20 Years After Plane Trip

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We’ve all been there — the airline has lost your luggage and it’s probably never going to show up again. But maybe if you wait 20 years, your missing property will find its way back to you. [More]

(TheeErin)

Airlines Mishandled Fewer Bags Last Year Maybe Because We Hate Paying To Check Them

The good news is that the Department of Transportation says airlines are mishandling fewer bags than before, with a nice little 8% drop in the amount of “lost, damaged, delayed or pilfered” pieces of luggage from 2011 to 2012. But before we go slapping airlines on the back with a hearty “good job!” pat, perhaps it’s just because passengers are keeping their personal effects out of the hands of baggage handlers. [More]

United Lies To Another Customer. Also, Continental’s Bitch CSR!

United Lies To Another Customer. Also, Continental’s Bitch CSR!

Apparently, lying to customers is an integral part of United’s strategy for dealing with frustrated travelers. A fter Laura complained to us about United delaying her flight, losing her bags and then unblinkingly lying to her, we received this email from Brian,who details another experience in which United lied to a customer about a lost bag.