It looks like someone at Metrolink in Southern California reads The Consumerist, because their communications manager responded today to yesterday’s post about some potentially confusing language on their website. He even posted a suggested revision to the language in an attempt to clear it up, and is asking for reader feedback.
Reader Michael wants to know why it’s taking UPS almost a month to ship his daughter’s Christmas gift from Los Angeles to Seattle. Michael thinks his package might have been eaten by the snowstorm that broke Seattle a few weeks back, but UPS swears that they have the gift and that this is all a simple matter of “the driver forgot to put it on the truck.” Worried that it that it might have been faster for a messenger to walk between Los Angeles and Seattle with his daughter’s present, Michael decided to launch an Executive Email Carpet Bomb at UPS executives.
Ah, New Zealand, the land of kiwis and hobbits. Daniel and his girlfriend went there to set up a studio and get paid to do recording sessions. They’re musicians. They hired Morton Van Lines to ship their equipment from LA to NZ, but after over seven months of struggle, they got it, or their money back.Turns out the equipment was shipped to the wrong country and then returned to the USA. Maybe if Morton Van Lines ever returned a phone call or an email it could have been straightened out. But nay. Here’s Daniel’s story…
Reader S knows his stuff when it comes to his rights as an airline passenger. He was flying on American Airlines (AA) and takeoff was delayed. AA said it was because of thunderstorms in Dallas. He called a friend in Dallas and they said “there isn’t a cloud in the sky.” AA later revealed the flight was actually delayed because they were waiting for a fax. It’s understandable why AA lied. Since this was something they had control over, it meant they owed several things to the delayed passengers. By lying and saying it was due to the weather, they could escape their obligation. The flight finally took off but reader S missed his connection and had to stay overnight in a hotel, a hotel room that American should have paid for. Inside, the letter S executive email carpet bombed after two customer service reps refused to listen to his story on the phone and an online form sent back a robotic received reply with no real results.
Today, the city of Los Angeles plans to give a little gift to Time Warner Cable—a lawsuit! From the LA Times:
Peter writes to let us know that taco trucks in Los Angeles county now have to move to a new position every hour: “The county of Los Angeles has enacted some new legislation to prevent taco truck owners from staying in one spot, with penalties of a fine of up to $1000 or jail for failures to comply.” Why such a weird law? Because area restaurants say they’re stealing away customers. If you like your carne asada from the side of a truck, be prepared to start chasing them down as they circle through L.A. county in a weird Mexican-food carousel.
In 2002, LA banned any new billboards from going up in the city. Since then, an estimated four thousand have been put up by advertising companies who have ignored the law, which obviously the city’s billboard inspectors—”a tiny, and some say incredibly inept, group”—have never bothered to enforce.
[via Boing Boing]
20 Southwest Airlines and 2 U.S. Airways flights were delayed after a LAX terminal was evacuated for two hours due to a “suspicious comment” made by a passenger on SWA Flight 1182 from El Paso. We were unable to find out what exactly the “suspicious comment” was, but UPI suggests that it had something to do with explosives in his luggage. The LAPD bomb squad was called, but no explosives were found.
Best Buy still uses a secret internal website to deceive customers, according to the L.A. Times. The website appearing on in-store kiosks resembles Best Buy’s official site in every way, except for the prices. Connecticut Attorney General Richard Blumenthal was surprised to hear that his investigation failed to end Best Buy’s bait-and-switch, telling the L.A. Times: “We thought Best Buy had addressed this. That’s what they said to us. Apparently that’s not the case.” A tipster in Virginia also reports the continued existence of the secret website.
The lawyer for the family whose daughter died after CIGNA declined to pay for her liver transplant said that he will urge the DA’s office to press manslaughter charges against CIGNA for having “maliciously killed her.” [AP]
Firebrand is a new TV show is just 60 minutes of commercials. “CJs” will introduce the ads, interview the stars, and provide banal banter. The show was started by an MTV co-founder, who said, ” “We’re changing the model again… We took promotion videos no one wanted and ran them.” The show runs late-nights on the ION network in LA, the place where all things devoid of substance are born.
CIGNA denied a girl’s liver transplant, saying it was “experimental,” then changed it’s mind after 150 family, friends, and nurses association members protested outside CIGNA headquarters. But the reversal was too late, Natalee Sarkisian, 17, died last night at UCLA medical center. The insurance company had initially agreed to pay for the liver transplant, but then after Natalee developed a lung infection, then got a bone marrow transplant from her brother, delayed, and then denied coverage, the family says. She was in a vegetative state, battling leukemia. In an email sent out shortly before Natalee died, the insurance company wrote, ” … CIGNA HealthCare has decided to make an exception in this rare and unusual case and we will provide coverage should she proceed with the requested liver transplant.” Score another one for the bean counters.
Flying to one of America’s numerous satellite airports can be faster and easier than charging into a congestion clogged airport that suffers delays on the sunniest days. Travel guru Peter Greenberg and his staff compiled a list of unlikely airports that can save you from the long lines and endless waits that plague traveler’s nightmares.
An especially gloomy report by the U.S. Conference of Mayors says that property values across the U.S. could decline by $1.2 trillion next year, slashing tax revenue by $6.6 billion.
“>Metroblogging Los Angeles]