twitter
Everyone is tired of hearing about Twitter. It's not the newest and shiniest communications tool anymore, and stories about its effectiveness in customer service aren't novel anymore. Reader Ryan is tired of hearing about Twitter, but he shared a story with Consumerist about how
Logitech only replaced his mouse under warranty after he tweeted at them.
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above and beyond
Here's a nice story! Cody bought a refurbished
Logitech remote from an Amazon reseller — which he says had no warranty of any kind. When it broke, he called Logitech and they decided to replace it for free. Just because!
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packaging
Companies are starting to use tamper-resistant packaging that doesn't cause wrap-rage or puncture wounds. Retailers love those maddening plastic supermax containers for the theft-deterring frustration factor, while manufacturers just want consumers to see the eye candy within. What's the compromise?
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customer service
While the bulk of Michael's post on The Life Ironic is a gentle reminder about the usefulness of printing off and saving manuals to one's electronics, he did receive this gem of a semi-automated response from Logitech's customer service:
Dear Michael,
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deals
• Suzuki is running a test drive promotion for their Grand Vitara SUV that can net you a $25 gas card.
Start with this form, go test drive a Grand Vitara at your local dealership (or more commonly, just go ask the manager to sign it for you to save you both wasted time), and mail the form and business card to Suzuki. Hopefully, you have a Suzuki dealer close enough that it won't take $25 in gas to get there. [via
Slickdeals]
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deals
•
Radio Shack has a 30% coupon that works online for
some items We can't tell you what, exactly, because we're as lazy as the day is long and we try not to ever shop at Rat Shack unless we have to. But they carry some products from solid brands like Logitech and iRiver, so give ol' code
RS30 a try. [via
Slickdeals
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deals
• Newegg has the
Logitech Harmony 688 Universal Remote for $110 plus $5 shipping. Like most universal remotes, these control all your gear, but the Harmony series is configured using a USB interface on your computer, obviating the hassle of scouring manuals for special codes printed in the smallest text. Also, Newegg has a
Holiday Sale. [via
TechBargains]
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Consumerist
