If you’re shopping for something for which you might conceivably need the manufacturer’s warranty, be careful where you buy it. Most people know that buying from unofficial channels like small eBay or Amazon marketplace sellers can void manufacturer’s warranties, but Chris was under the impression that Buy.com (now called Rakuten) was a totally legit and authorized retailer. Logitech disagrees. When his keyboard would no longer hold a charge, he tried to make a warranty claim, only to be told that Buy.com was a “non official vendor” and he was out of luck. [More]
Kathryn bought and installed her new mouse, and she noticed something weird. Really weird. She saw a flurry of windows opening when she plugged it in, and assumed that it was some kind of installation function. Then she visited Facebook and noticed that she had “Liked” Logitech. She likes Logitech products, don’t get her wrong, but she doesn’t Facebook “like” them. Except she did. Or someone did. [More]
It wasn’t that long ago that readers routinely wrote to us with joyful accounts of how Logitech replaced their pricey Harmony remote controls for free when something went wrong. Winning Harmony customers’ loyalty and gratitude isn’t a priority anymore, though. Along with their disappointing third-quarter results, Logitech announced late last month that they will be selling off their remote control and video security systems, and ending their lines of console accessories and speaker docks. Mike heard those tales of wondrous service from the past, and expected something similar when his replacement remote broke and needed replacing. [More]
Cats and consumer electronics might be two of Consumerist readers’ collective favorite things, but they don’t always go together very well. Meow Maximus has learned this over the years, as he’s combined computer mice with scroll wheels with long-haired kitties. Normally, he’s been able to open them up for thorough hair removal, but that didn’t work with the latest Logitech gaming mouse he bought. Consumers can’t open it up. Fortunately, it has one key feature: it’s made by Logitech. [More]
Here’s the problem with gadgets made of tiny pieces of plastic: tiny pieces of plastic break. They fall off and disappear. Their absence means that those gadgets no longer work Nikeros owns the Logitech G-27 racing wheel, a cool-looking gaming accessory that
currently retails for more than $200. A small part of the wheel broke, rendering the whole thing unusable. Figuring that the part would be easily replaced, he checked with Logitech for a parts list. There are no extra parts for sale to consumers: it’s buy a new wheel, or nothing. [More]
Consumerist reader Jack was packing up his stuff to go home for summer break when he realized that the receiver for his Logitech wireless keyboard had gone missing among the boxes of stuff in his dorm. After writing Logitech to find out how much he would have to pay to get a replacement part, he got the surprising news. [More]
Chuck was stuck with a broke remote. Out of warranty, it was a joke, its LCD screen croaked, its buttons he blindly poked. Customer service offered him reimbursement, 50%, on his next purchase. Not good enough, he puffed! He did not want to fill a landfill with more stuff! So he leapt over the minions and emailed a man who had hand, like pinions he spun gears and he won Chuck a repair and now Chuck no longer rips out his hair, no longer stuck with a joke of a broken remote, his tale I now share: [More]
If you have a Logitech customer service issue, warranty repair request or otherwise just need to kick your issue to the top because regular customer service isn’t doing it for you, here is a gal to contact: [More]
Everyone is tired of hearing about Twitter. It’s not the newest and shiniest communications tool anymore, and stories about its effectiveness in customer service aren’t novel anymore. Reader Ryan is tired of hearing about Twitter, but he shared a story with Consumerist about how Logitech only replaced his mouse under warranty after he tweeted at them.
Here’s a nice story! Cody bought a refurbished Logitech remote from an Amazon reseller — which he says had no warranty of any kind. When it broke, he called Logitech and they decided to replace it for free. Just because!
Companies are starting to use tamper-resistant packaging that doesn’t cause wrap-rage or puncture wounds. Retailers love those maddening plastic supermax containers for the theft-deterring frustration factor, while manufacturers just want consumers to see the eye candy within. What’s the compromise?
Thank you for your recent inquiry about your Gaming Console.
• Suzuki is running a test drive promotion for their Grand Vitara SUV that can net you a $25 gas card. Start with this form, go test drive a Grand Vitara at your local dealership (or more commonly, just go ask the manager to sign it for you to save you both wasted time), and mail the form and business card to Suzuki. Hopefully, you have a Suzuki dealer close enough that it won’t take $25 in gas to get there. [via Slickdeals]
• Radio Shack has a 30% coupon that works online for some items We can’t tell you what, exactly, because we’re as lazy as the day is long and we try not to ever shop at Rat Shack unless we have to. But they carry some products from solid brands like Logitech and iRiver, so give ol’ code RS30 a try. [via Slickdeals
• Newegg has the Logitech Harmony 688 Universal Remote for $110 plus $5 shipping. Like most universal remotes, these control all your gear, but the Harmony series is configured using a USB interface on your computer, obviating the hassle of scouring manuals for special codes printed in the smallest text. Also, Newegg has a Holiday Sale. [via TechBargains]