above and beyond
L.L. Bean just wants you to be happy, ok? Even if your unhappiness is entirely your own fault because you ordered the wrong size shirts and had them monogrammed. They don't care. You will be happy
or else.
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ll bean
Reader j. sent us the above scan of a page from an L.L. Bean catalog. j. says:
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drama
Reader Tim scanned a letter he got from Bank of America announcing that the bank and retailer L.L. Bean were
breaking up.
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happy endings
I'm a fan of L.L. Bean, but don't actually own a lot of their products. It's only recently I got into them. When the Boat & Tote lunch bag came out, I really had to have one. Of course they sold out and were back ordered (they're very cute lunch bags!) I placed my order on October 7th, when the items were all said to be backordered until October 29th. Well, that date came around and they still didn't have enough to fulfill the pre-orders, so I got a charming little e- mail telling me they were backordered again until November 2nd. This time round they actually shipped (with free shipping on any order!)
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ll bean
The lovely Anne dropped us a note about her wonderful experiences with L.L. Bean. Apparently, L.L. Bean rocks.
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freeport
We spew a lot of slags and jags here but every once in a while, we like to take a moment to praise an instance of particularly good customer service.
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Consumerist
