live-chat

Coleman Live Help Only Open 1 Minute Once Per Week?
By Ben Popken on September 20, 2011 12:00 PM   46 Comments
Hopefully this is some kind of typo, but, as it stands, Coleman's website says that its live chat help is only available for one minute, once a week. Better set an alarm and have your finger poised over the mouse if you want to get in! More »

(Great Beyond)

Verizon Can't Help Me, Accidentally Gives Me Phone Sex Number
By Phil Villarreal on October 19, 2010 2:20 PM   33 Comments
Spencer says Verizon has trouble helping new customers who don't yet have a phone number on their accounts, and the problem led to him being passed around by unhelpful customer service reps until one of them mistakenly gave him a number that connected to a phone sex ad. More »

(afagen)

Chat Live With Austan Goolsbee About The Economy
September 8, 2010 2:55 PM   12 Comments
Austan Goolsbee, chief economist of the President's Economic Recovery Advisory Board and someone who will actually speak on-camera with Consumerist, is taking questions live online today at 3 p.m. And you can get in on the fun. More »

Zappos Customer Service Is Pleasant And Effective In The Third Person
By Laura Northrup on June 5, 2009 2:31 AM   45 Comments

—>Yes, Zappos has famously good customer service, and should be regarded as the gold standard of awesome. We know this. We just had to share this highly amusing customer service chat transcript. The post's author (and chatter "Timmy") wanted to check out the quality and flexibility of Zappos's chat agents, and started with an odd, but not implausible, scenario.  More »

Comcast's Twitter Reps Save The Day (Again) From Ineffectual Customer Support
By Chris Walters on May 13, 2009 1:29 AM   52 Comments

—>Comcast might want to slash the budget on its Live Chat service and devote more resources to Frank and Sherri over on the Twitter side of things. The only good stories we hear about Comcast customer service comes from encounters with them, it seems.  More »

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