live chat
Yes, Zappos has famously good
customer service, and should be regarded as the gold standard of awesome. We know this. We just had to share this highly amusing
customer service chat transcript. The post's author (and chatter "Timmy") wanted to check out the quality and flexibility of Zappos's chat agents, and started with an odd, but not implausible, scenario.
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comcast
Comcast might want to slash the budget on its
Live Chat service and devote more resources to Frank and Sherri over on the
Twitter side of things. The only good stories we hear about Comcast customer service comes from encounters with them, it seems.
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Consumerist
