More and more businesses are pushing customers toward online chat as a preferred form of customer service. Best Buy even ditched its e-mail contacts in favor of chat. But is chat really any better? [More]
Best Buy has never been the best at dealing with customer e-mails, but rather than invest in improving that facet of customer service, the retailer has decided to pull the option from its contact form on its customer service page. [More]
Hopefully this is some kind of typo, but, as it stands, Coleman’s website says that its live chat help is only available for one minute, once a week. Better set an alarm and have your finger poised over the mouse if you want to get in! [More]
Spencer says Verizon has trouble helping new customers who don’t yet have a phone number on their accounts, and the problem led to him being passed around by unhelpful customer service reps until one of them mistakenly gave him a number that connected to a phone sex ad. [More]
Austan Goolsbee, chief economist of the President’s Economic Recovery Advisory Board and someone who will actually speak on-camera with Consumerist, is taking questions live online today at 3 p.m. And you can get in on the fun. [More]
Yes, Zappos has famously good customer service, and should be regarded as the gold standard of awesome. We know this. We just had to share this highly amusing customer service chat transcript. The post’s author (and chatter “Timmy”) wanted to check out the quality and flexibility of Zappos’s chat agents, and started with an odd, but not implausible, scenario.