April has always been pleased with AT&T’s customer service, but a recent experience delighted her so much that she just had to write to us and share the love. She upgraded to the Samsung Galaxy S3 from an iPhone 4S, and was very pleased with the new device, finding it vastly superior to the iPhone. One thing that the Galaxy isn’t better at, though, was staying out of her toilet. Her phone went “splash,” and she didn’t have $600 lying around to replace it. So she wrote to a selection of AT&T executives and made her case. [More]
Last week, we posted the story of Justin, who was able to make his case to Verizon that he had not dunked his phone in water, and was entitled to a warranty replacement. Jeff found this story intriguing, beacuse he was facing a similar problem. When he sent his iPhone to Verizon, he was told that he wasn’t receiving text message alerts because of liquid damage to the phone. Which is odd, since the employees of his local Verizon store didn’t notice any liquid damage, the liquid contact sensors weren’t flipped, and he didn’t remember getting his phone wet. [More]
Here’s the $199 question. What does it take to set off the moisture sensor on an iPhone 3G? Immersion in water? Sweat from a vigorous workout? Using the phone on a humid day? The truth is somewhere on that continuum, and many iPhone users claim that their warranties have been unfairly voided when normal use set off the sensors.
Reader Amy’s HP laptop is defective and HP offered to fix it for free–then changed its mind and wanted $800. Amy asked them to return the laptop, and when she got it back, she found that it was even more broken than when she sent it in. She contacted HP again and again they offered to fix it for free. This time, they let the laptop sit around for 3 weeks before calling her to let her know that they were voiding her warranty because of “liquid damage.” Amy says the first repair ticket has no mention of this mysterious liquid damage…