It only took a month, several e-mails, a visit to the Lids store and an EECB to company management to get Michael the hat he'd ordered.

EECB To Lids Finally Gets Me Out Of Dead-End Customer Service Maze

You buy something online and the wrong item shows up. You try to exchange it in the store but the item you ordered is out of stock there. You call other stores and customer service, only to be made a worse offer than what you’d paid for weeks earlier. [More]