Jenn’s checking account with Bank of America recently had a policy change designed to increase overdraft fees, and it worked: sometime between Friday night and Saturday morning she was hit with 6 NSF charges going back the previous 48 hours, because she was about 15 minutes late transferring funds into her account the day before. Technically she had broken the new policy, but Jenn hadn’t realized or remembered that there was a policy change and she was taken by surprise. She decided to try to reason with BoA’s corporate office about the fees, and explain why she thought they were unfair.
Matt has a 1-year-old Macbook that was having some serious issues which included a dead power supply, overheating and some strange burn marks on the computer itself which, incidentally, was out of warranty. Matt’s roommate David decided to draft a nicely written letter and fire it off to Steve Jobs at firstname.lastname@example.org. To David’s delight, Steve Jobs took the letter on his iPhone and forwarded it to one of his assistants. Acute customer satisfaction ensued. David’s letter inside…
Update: Cablevision responds.
The workers at the FedEx Kinkos in Astor Place didn’t know how to react when reader Eric asked to overnight a letter. They were apparently trained to handle only the Kinkos side of the store, and weren’t sure how to ship Eric’s parcel—a school board election ballot—to Hackensack, New Jersey. Their solution was both innovative and idiotic: they told Eric to write his credit card info on a slip of paper, and promised to take care of everything the next morning.
Walmart Ignores Widow's Letter Asking Why It Took Employees 9 Hours To Find Her Husband's Body In A Bathroom Stall
Karen Turner wants to know why Walmart employees told her that their bathroom stalls were unoccupied, even though they contained the body of Karen’s husband, 41-year-old airline mechanic Steven Turner. Karen needlessly spent hours searching for her husband, who went missing after dropping off his car that morning for an oil change. Walmart has yet to respond to a letter Karen sent in September. No condolences, no explanation. Nothing but silence.
Members Of Congress Implore Mattel To "Do The Right Thing," Recall Lead-Tainted Toy Blood-Pressure Cuff
56 Members of Congress want to know why Mattel CEO Robert Eckert refuses to issue a nationwide recall for a toy blood-pressure cuff that is contaminated with lead. The affected blood-pressure cuff, sold as part of the Fisher-Price Medical Kit, was recalled exclusively in Illinois after Mattel received a complaint from State Attorney General Lisa Madigan. Legislators want Eckert to stand by a pledge made to reassure a jittery public before the holiday buying season that Mattel would ‘earn back our trust with deeds, not just with words.’
A reader sent in this funny and bizarre customer support email from Creative—it’s a weird combination of broken English, pre-written paragraphs from macros (which, oddly, still have grammatical errors), Byzantine instructions for resetting and reformatting the broken device, and then five attempts to sell other products and services at the end.
On Black Friday, Amazon.com held a raffle of sorts. Essentially, they had several awesome items at insane prices, and people were randomly selected to get these details. One of these items was a really nice laptop, regularly $1000, discounted to $300 for 250 lucky people. I was not one of those lucky people. That didn’t stop me from winning in my own sort of way.
Bankrate has a good example letter you can use if your health insurance company denies your claim for based on a specific medical procedure. It’s in “Madlibs” style, so you’ll need to replace all the items in red with your personal information. The argument is based on the premise that the insurance company must not been properly informed with the full information, and requires getting additional specialist letter(s) testifying to its necessity, as well as including articles about the procedure. There’s no guarantee of its success, but it can at least serve as an initial salvo before escalating your issue elsewhere.
AT&T is firing VoIP customers who live in areas not served by E911. The letters to CallVantage subscribers were sent over the past two weeks and read, “All customers who currently have A911 service must be moved to E911 service (where available) or their AT&T CallVantage service will be disconnected.” If E911 is unavailable, service is suspended effective May 21.
“A letter of complaint is an opportunity to arm someone who may be unfamiliar with your problem with the fact necessary to investigate.”
Red_eye and his wife shop at Publix, but the ATM outside the store seems to break on a weekly basis. He asked Publix to look into the situation:
Virgin Atlantic Charges $110 For Seat Upgrade, Gives Same Seat To Another Passenger For Free, Doesn't Care
UPDATE: Looks like we bungled this one. We asked travel expert Mark Ashley for clarification and he said:
If you recall, Travis got charged $280 in overdraft fees after Bank of America gave him some wrong information about his bank account when moving to a new state. He wrote a letter the CEO, which we posted. Now, good news. He writes:
Bob sent in his Nokia for repairs. He expected it back in 10 days. It’s been 3 months.
Thanks to a Bank of America customer service rep’s incompetence, Travis got hit with $280 in overdraft fees.
Kathlene used her mad consumer skills to force T-Mobile into honoring the rebate they were supposed to give her. She slayed their bogus reasons for denying her rebate. She escalated, and escalated. Finally, she emailed an extremely well-crafted letter to CEO Robert Dotson (pictured, looking like a pile of badass).