"Dear Steve Jobs" Letter Hits Target And Gets Results

"Dear Steve Jobs" Letter Hits Target And Gets Results

Matt has a 1-year-old Macbook that was having some serious issues which included a dead power supply, overheating and some strange burn marks on the computer itself which, incidentally, was out of warranty. Matt’s roommate David decided to draft a nicely written letter and fire it off to Steve Jobs at sjobs@apple.com. To David’s delight, Steve Jobs took the letter on his iPhone and forwarded it to one of his assistants. Acute customer satisfaction ensued. David’s letter inside…

Cablevision Blatantly Lies To Subscribers As The FCC Twiddles Its Thumbs

Cablevision Blatantly Lies To Subscribers As The FCC Twiddles Its Thumbs

Update: Cablevision responds.

FedEx Kinkos Is Confused By Your Request To Overnight A Letter

The workers at the FedEx Kinkos in Astor Place didn’t know how to react when reader Eric asked to overnight a letter. They were apparently trained to handle only the Kinkos side of the store, and weren’t sure how to ship Eric’s parcel—a school board election ballot—to Hackensack, New Jersey. Their solution was both innovative and idiotic: they told Eric to write his credit card info on a slip of paper, and promised to take care of everything the next morning.

Snapfish Will Delete Your Account Unless You Buy Prints Now

Snapfish Will Delete Your Account Unless You Buy Prints Now

Snapfish is threatening to delete Jim’s account unless he orders prints within the next 10 days, which is odd because Jim hasn’t uploaded photos to Snapfish. Read their weird threatening sales pitch, after the jump.

Walmart Ignores Widow's Letter Asking Why It Took Employees 9 Hours To Find Her Husband's Body In A Bathroom Stall

Walmart Ignores Widow's Letter Asking Why It Took Employees 9 Hours To Find Her Husband's Body In A Bathroom Stall

Karen Turner wants to know why Walmart employees told her that their bathroom stalls were unoccupied, even though they contained the body of Karen’s husband, 41-year-old airline mechanic Steven Turner. Karen needlessly spent hours searching for her husband, who went missing after dropping off his car that morning for an oil change. Walmart has yet to respond to a letter Karen sent in September. No condolences, no explanation. Nothing but silence.

Members Of Congress Implore Mattel To "Do The Right Thing," Recall Lead-Tainted Toy Blood-Pressure Cuff

Members Of Congress Implore Mattel To "Do The Right Thing," Recall Lead-Tainted Toy Blood-Pressure Cuff

56 Members of Congress want to know why Mattel CEO Robert Eckert refuses to issue a nationwide recall for a toy blood-pressure cuff that is contaminated with lead. The affected blood-pressure cuff, sold as part of the Fisher-Price Medical Kit, was recalled exclusively in Illinois after Mattel received a complaint from State Attorney General Lisa Madigan. Legislators want Eckert to stand by a pledge made to reassure a jittery public before the holiday buying season that Mattel would ‘earn back our trust with deeds, not just with words.’

Creative Sends Out Crazy Support Email/Sales Pitch

Creative Sends Out Crazy Support Email/Sales Pitch

A reader sent in this funny and bizarre customer support email from Creative—it’s a weird combination of broken English, pre-written paragraphs from macros (which, oddly, still have grammatical errors), Byzantine instructions for resetting and reformatting the broken device, and then five attempts to sell other products and services at the end.

Amazon Sends "Best Customer Service E-mail I've Ever Received"

Amazon Sends "Best Customer Service E-mail I've Ever Received"

On Black Friday, Amazon.com held a raffle of sorts. Essentially, they had several awesome items at insane prices, and people were randomly selected to get these details. One of these items was a really nice laptop, regularly $1000, discounted to $300 for 250 lucky people. I was not one of those lucky people. That didn’t stop me from winning in my own sort of way.

Sample Letter For Appealing An Insurance Claim Denied For A Specific Procedure

Sample Letter For Appealing An Insurance Claim Denied For A Specific Procedure

Bankrate has a good example letter you can use if your health insurance company denies your claim for based on a specific medical procedure. It’s in “Madlibs” style, so you’ll need to replace all the items in red with your personal information. The argument is based on the premise that the insurance company must not been properly informed with the full information, and requires getting additional specialist letter(s) testifying to its necessity, as well as including articles about the procedure. There’s no guarantee of its success, but it can at least serve as an initial salvo before escalating your issue elsewhere.

AT&T Disconnecting CallVantage Subscribers That Can't Access E911

AT&T Disconnecting CallVantage Subscribers That Can't Access E911

AT&T is firing VoIP customers who live in areas not served by E911. The letters to CallVantage subscribers were sent over the past two weeks and read, “All customers who currently have A911 service must be moved to E911 service (where available) or their AT&T CallVantage service will be disconnected.” If E911 is unavailable, service is suspended effective May 21.

Filing A Good Complaint Roundup

“A letter of complaint is an opportunity to arm someone who may be unfamiliar with your problem with the fact necessary to investigate.”

Publix's "Awesome Response!"

Red_eye and his wife shop at Publix, but the ATM outside the store seems to break on a weekly basis. He asked Publix to look into the situation:

Hello,

Virgin Atlantic Charges $110 For Seat Upgrade, Gives Same Seat To Another Passenger For Free, Doesn't Care

Virgin Atlantic Charges $110 For Seat Upgrade, Gives Same Seat To Another Passenger For Free, Doesn't Care

UPDATE: Looks like we bungled this one. We asked travel expert Mark Ashley for clarification and he said:

Man Gets $280 Back From Bank Of America After Writing CEO

Man Gets $280 Back From Bank Of America After Writing CEO

If you recall, Travis got charged $280 in overdraft fees after Bank of America gave him some wrong information about his bank account when moving to a new state. He wrote a letter the CEO, which we posted. Now, good news. He writes:

Nokia "Repairing" Man's Phone For Over 3 Months

Bob sent in his Nokia for repairs. He expected it back in 10 days. It’s been 3 months.

BoA Gives Wrong Information, Charges Customer $280, Doesn't Care

BoA Gives Wrong Information, Charges Customer $280, Doesn't Care

Thanks to a Bank of America customer service rep’s incompetence, Travis got hit with $280 in overdraft fees.

Reader Kicks T-Mobile's Butt Over Denied Rebate

Reader Kicks T-Mobile's Butt Over Denied Rebate

Kathlene used her mad consumer skills to force T-Mobile into honoring the rebate they were supposed to give her. She slayed their bogus reasons for denying her rebate. She escalated, and escalated. Finally, she emailed an extremely well-crafted letter to CEO Robert Dotson (pictured, looking like a pile of badass).

Executive Contact Info For Cingular, Sprint, T-Mobile, Verizon

Executive Contact Info For Cingular, Sprint, T-Mobile, Verizon

Contact information for the CEOs of major cellphone companies. You’ll never get to talk to them, but at least your issue will get under the noses of their near and dear underlings.