Why Didn’t Dept. Of Education Find Problems With Loan Servicer Fined $100M?

Why Didn’t Dept. Of Education Find Problems With Loan Servicer Fined $100M?

Last May, investigations by the Department of Justice and the Federal Deposit Insurance Corporation into student loans servicing resulted in a $100 million fine against government-contracted servicer Navient for allegedly violating federal laws limiting the amount of interest that can be charged on servicemember student loans. Following those investigations, the Department of Education undertook a review that found its four servicers – including Navient – weren’t cheating military personnel. With such conflicting reports, members of Congress are now getting involved, calling for an investigation into the Dept. of Education’s review process. [More]

(stirwise)

Postal Worker Accused Of Delivering 22,000 Pieces Of Mail Straight To His Garage

Tempting though it may be for a postal worker to swipe any of the millions of pieces of mail flying around the country, most refrain, and our packages and letters get where they’re supposed to go. But every once in a while, we have the misfortune to hear about a mail carrier gone rogue. Like a Philadelphia postal worker who authorities say squirreled away tens of thousands of pieces of mail. [More]

Authors, Booksellers Call For Investigation Into Amazon’s Alleged Anti-Competitive Business Practices

Authors, Booksellers Call For Investigation Into Amazon’s Alleged Anti-Competitive Business Practices

Last year, Amazon and book publisher Hachette engaged in a contentious feud that at times saw the online retailer use its considerable clout to make it difficult for consumers to purchase books by Hachette-published authors. Now, eight months after the two companies came to an undisclosed agreement, groups representing thousands of authors and booksellers are pointing to the online book retailer’s actions as reason for the Department of Justice to open an antitrust investigation into Amazon. [More]

(Themarcogoon49)

Upcoming Online Airfare Comparison Changes Raise Privacy, Discrimination Concerns

A group of senators raised concerns Tuesday that a new airfare comparison shopping system currently being developed could lead to unfair discrimination practices based on information the airlines receive from customers. [More]

Senators Urge FDA To Investigate Allegations That Purina’s Beneful Dry Kibble Includes Toxins

Senators Urge FDA To Investigate Allegations That Purina’s Beneful Dry Kibble Includes Toxins

Several weeks after a lawsuit filed in California claimed that thousands of dogs became ill or died after eating Purina’s Beneful kibble, two senators are urging the Food & Drug Administration to open an investigation into the allegations. [More]

(Eric Norris)

Advocates Push NHTSA For Answers Regarding Airbag Recall, Remedy Effectiveness

The first major automobile recall of 2015 centered on 2.1 million vehicles containing an electronic glitch that could cause the safety devices to deploy inadvertently. While that defect is obviously a safety hazard, little else about the recall seems out of the ordinary. That is until you learn that this is the fourth time these vehicles have been recalled for this particular issue. Now, a consumer group is pushing the National Highway Traffic Safety Administration for answers regarding the recall, its past remedy failures, and the agency’s ability to ensure owners of recalled vehicles are safe.  [More]

United Airlines Forgets To Finish Letter About (SPECIFIC PROBLEM)

United Airlines Forgets To Finish Letter About (SPECIFIC PROBLEM)

A few weeks ago, a passenger experienced some kind of problem with (MAJOR U.S. AIRLINE). She sent a complaint letter about this (SPECIFIC EVENT) and received a printed letter back. This letter made it clear that the person who sent the letter had forgotten to use (CUSTOMER RELATIONS MANAGEMENT SOFTWARE) to fill in the blanks, resulting in a Mad Libs apology of sorts. Naturally, the recipient posted it to (POPULAR SOCIAL MEDIA SITE). [More]

(CBS L.A.)

120,000 Pieces Of Mail Lost In Fiery Inferno After USPS Truck Collides With Another Semi

If your long lost lover lives near Orange County, California you might be waiting a little bit longer to finally hear from him/her. A U.S. Postal Truck carrying 120,000 pieces of mail went up in flames yesterday after two big rigs collided on the freeway. [More]

(rockmixer)

5 Sample Letters That Get Debt Collectors Out Of Your Face

Calls from debt collectors can make your life miserable when you’re already pretty miserable from being in so much debt. It’s even worse when you already paid the debt, or it wasn’t yours to begin with–what should you do next? That’s why sample letters can be a good starting point, or you can just send them as is. [More]

Free Sample Letters For Dealing With Credit Bureaus

Free Sample Letters For Dealing With Credit Bureaus

Cleaning up a dirty credit report usually involves a lot of letters. Because just mustering the strength to sit down and face this task may have already drained you of your creative juice, via Frugal For Life here are a few sample letters you can use when dealing with the credit bureaus, debt collectors and creditors. Use them as Madlibs or as inspiration to kick your own cleanup spree into high gear. [More]

Chase Does Its Part To Keep Postal Service In Business

Chase Does Its Part To Keep Postal Service In Business

Dustin says Chase usually checks in with a couple credit card solicitation mailings a week, but decided to step up its game in the past couple days, cramming his mailbox with seven letters advertising zero percent balance transfers. [More]

Join Church Of Nationwide Insurance, Get Accident Forgiveness

Join Church Of Nationwide Insurance, Get Accident Forgiveness

Sean received an exciting promotional letter from Nationwide Insurance a few weeks ago. Did you know that Nationwide has its own imaginary patron saint? It’s true! Is this mailing a lighthearted way to sell the idea of “accident forgiveness,” or a culturally and religiously insensitive ad campaign? Sean thinks it’s the latter. What do you think? [More]

Are There 10.5 Quadrillion Ways To Customize A
Whopper?

Are There 10.5 Quadrillion Ways To Customize A Whopper?

Dear Burger King, are there really 10.5 quadrillion ways to customize a whopper? Or just 221,184? A demanding customer played around with the Burger King nutritional information section and has a few questions, and he expects some answers. [More]

North Pole, Alaska, Forced Out Of Santa Letter Program

North Pole, Alaska, Forced Out Of Santa Letter Program

New security rules have proven too complex for Alaska’s post offices to bear, so they’re ending their participation in Operation Santa, the 50-year-old program where letters addressed to “Santa Claus, North Pole” are answered by volunteers. The program will continue elsewhere, reports the Associated Press, but when I called the USPS to find out where letters should be addressed I was told parents should contact their local post offices for information.

EECB To Generator Company Results In Out-Of-Warranty Replacement

EECB To Generator Company Results In Out-Of-Warranty Replacement

Here’s an example of a great EECB that worked: even though Joe’s generator was out of warranty and the first two levels of customer service refused to help him, he was able to convince the company’s execs to make good on a defective starter.

FCC Asks Apple, AT&T To Explain Why They Rejected Google Voice App

FCC Asks Apple, AT&T To Explain Why They Rejected Google Voice App

Apple (and AT&T) may have finally pushed too far with this week’s rejection of the Google Voice App from the iPhone App Store, for no reason other than it “duplicated functionality” already offered—for a price—by AT&T. According to mocoNews, the FCC has asked Apple and AT&T to provide answers about how apps are approved, why they’re denied, and particularly how much say AT&T has over things iPhone-related.

EECB Finally Gets Someone At Bank Of America To Listen, Admit Responsibility

EECB Finally Gets Someone At Bank Of America To Listen, Admit Responsibility

Bank of America messed up Andy’s credit score by failing to send him credit card statements or giving him online access to an old account he only recently started using again. They also refused to work with him over the phone, telling him each time he called that they had no record of his previous conversations with customer service and therefore no reason to believe him.

AmEx Won't Reactivate Your Account Without A Note From Your Lawyer

AmEx Won't Reactivate Your Account Without A Note From Your Lawyer

American Express won’t reactivate the charge card Xiyang closed more than two years ago until they get a note on letterhead confirming the source and amount of his annual income from an “accountant, broker, or attorney.” Two accountants and a lawyer each told Xiyang they never heard of such a request, and said that it would be a “HUGE liability” for them to verify his income. Xiyang offered to send in pay stubs in addition to the IRS documents he already submitted, but AmEx won’t budge until they receive their verification on letterhead.