Consumerist
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equifax
Equifax Double-Reports Student Loan, Still Hasn't Corrected It 12 Attempts Later
"David" can't get Equifax to correct his credit report. Since 2006, he's been trying to get them to remove a misreported student loan, and they've repeatedly ignored him or said it's not their fault. Because of this, David's credit report says he owes a total of $56,910 in student loans, instead of the accurate $28,455.
So what exactly is the problem? After 12 online (and phone) disputes to Equifax and 14 calls (and faxes) to the Direct Loan Servicing Center, each party seems to blame the other.
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Tahoe Joes
Restaurant Chain's Prez Mails Handwritten Apology For Botched Wedding Dinner
Consumerist reader MunkyBoi had a terrible experience at Tahoe Joe's, where he and his fiancee held their wedding dinner. He tried to follow up with the manager of the restaurant, both to explain what went wrong and to commend the one waitress who saved the day, but the manager kept brushing him off. Finally he wrote a letter to corporate, and was surprised to receive a very personal response—along with a $250 gift certificate—a few days later. We'd love to know if that $250 came out of the manager's profits. More » -
whoops
Charter Publishes Unlisted Numbers In The Phone Book
Tim enjoyed his unlisted phone number for over thirty years until Charter published it in the local phone book. Now he has two options: ditch his long-time number, or lose his cherished anonymity. Inside, Charter's apology letter. More » -
jetblue
Updated: Whoa, That Airplane Is Really Close To Ours
Jon was freaked out when flying on Jetblue and his flight came in close proximity to another aircraft. He wonders if he should, and how he might, report such an incident. His story, and advice we got from an Air Force pilot, inside...
UPDATE: A former Air Force flight safety officer chimes in with some points to clarify about what our Air Force pilot had to say... More »
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Qualified written requests
Cattleprod Loan Servicers To Answer Your Loan Modification Requests
If you're trying to get your mortgage modified or just a question answered but find yourself stymied by your loan servicer's slow or lack or response, you can write what is termed a qualified written request (QWR) under section 6 of Respa, The Real Estate Settlement Procedures Act. Under federal law, they have to acknowledge the letter within 20 working days and respond in 60. Inside, a template to follow for drafting a QWR...
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customer service
Why Won't Krystal Respond To Their Customers?
Hey! Krystal! Are you there?! Reader Josh sent two letter complaining about his local burger franchise and hasn't heard a peep in response. Not even "we're taking it seriously" or "your opinion is important to us." Nothing! More » -
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taking it seriously
This Rejected Chiropractor Is "Sorry You Don't Take Your Health Seriously"
The excellent blog, Passive Aggressive Notes has a submission from a reader who rejected his chiropractor. Clay decided not to go back after the doctor refused to show him his x-rays unless Clay attended a seminar about payment plans and treatment options. A few days later he got a note that said: More » -
charities
Regal Cinemas: Can You Ask Your Ushers To Stop Panhandling?
Everyone likes to help the less fortunate—at least, that's what we're going to go with publicly for the sake of this argument. That said, is it really appropriate to be asked to pony up donation money when you're sitting in a theater waiting for your movie to begin? You've already paid more than you probably wanted to for the tickets, not to mention any refreshments—shouldn't that ticket price also include an implied guarantee that you won't be asked to tithe? More » -
executive email carpet bomb
Home Depot's Extraordinary Service Leads To Free $800 Appliance Upgrade
Michael launched an Executive Email Carpet Bomb after Home Depot twice failed to deliver an undamaged washer and dryer. Home Depot's CEO Frank Blake quickly thanked Michael for his even-handed letter, and promised that the local store manager would make him a happy customer... More » -
rude
K2 Auto Group In Minneapolis Uses The "I Hate You, Get Out" Sales Method
Jesse sent us a copy of the letter he recently sent to CarSoup.com about the treatment his mother received at the K2 Auto Group car lot in Bloomington, Minneapolis.The salesmen who "greeted" them employed a novel sales technique whereby you treat the customer like she's not rich or smart enough to even own a car, much less one of your beauties. Oddly, it didn't work, and they left without buying anything. Read on for the salesman's amazing technique in action. More »
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