(CBS L.A.)

120,000 Pieces Of Mail Lost In Fiery Inferno After USPS Truck Collides With Another Semi

If your long lost lover lives near Orange County, California you might be waiting a little bit longer to finally hear from him/her. A U.S. Postal Truck carrying 120,000 pieces of mail went up in flames yesterday after two big rigs collided on the freeway. [More]

(rockmixer)

5 Sample Letters That Get Debt Collectors Out Of Your Face

Calls from debt collectors can make your life miserable when you’re already pretty miserable from being in so much debt. It’s even worse when you already paid the debt, or it wasn’t yours to begin with–what should you do next? That’s why sample letters can be a good starting point, or you can just send them as is. [More]

Free Sample Letters For Dealing With Credit Bureaus

Free Sample Letters For Dealing With Credit Bureaus

Cleaning up a dirty credit report usually involves a lot of letters. Because just mustering the strength to sit down and face this task may have already drained you of your creative juice, via Frugal For Life here are a few sample letters you can use when dealing with the credit bureaus, debt collectors and creditors. Use them as Madlibs or as inspiration to kick your own cleanup spree into high gear. [More]

Chase Does Its Part To Keep Postal Service In Business

Chase Does Its Part To Keep Postal Service In Business

Dustin says Chase usually checks in with a couple credit card solicitation mailings a week, but decided to step up its game in the past couple days, cramming his mailbox with seven letters advertising zero percent balance transfers. [More]

Join Church Of Nationwide Insurance, Get Accident Forgiveness

Join Church Of Nationwide Insurance, Get Accident Forgiveness

Sean received an exciting promotional letter from Nationwide Insurance a few weeks ago. Did you know that Nationwide has its own imaginary patron saint? It’s true! Is this mailing a lighthearted way to sell the idea of “accident forgiveness,” or a culturally and religiously insensitive ad campaign? Sean thinks it’s the latter. What do you think? [More]

Are There 10.5 Quadrillion Ways To Customize A Whopper?

Are There 10.5 Quadrillion Ways To Customize A Whopper?

Dear Burger King, are there really 10.5 quadrillion ways to customize a whopper? Or just 221,184? A demanding customer played around with the Burger King nutritional information section and has a few questions, and he expects some answers. [More]

North Pole, Alaska, Forced Out Of Santa Letter Program

North Pole, Alaska, Forced Out Of Santa Letter Program

New security rules have proven too complex for Alaska’s post offices to bear, so they’re ending their participation in Operation Santa, the 50-year-old program where letters addressed to “Santa Claus, North Pole” are answered by volunteers. The program will continue elsewhere, reports the Associated Press, but when I called the USPS to find out where letters should be addressed I was told parents should contact their local post offices for information.

EECB To Generator Company Results In Out-Of-Warranty Replacement

EECB To Generator Company Results In Out-Of-Warranty Replacement

Here’s an example of a great EECB that worked: even though Joe’s generator was out of warranty and the first two levels of customer service refused to help him, he was able to convince the company’s execs to make good on a defective starter.

FCC Asks Apple, AT&T To Explain Why They Rejected Google Voice App

FCC Asks Apple, AT&T To Explain Why They Rejected Google Voice App

Apple (and AT&T) may have finally pushed too far with this week’s rejection of the Google Voice App from the iPhone App Store, for no reason other than it “duplicated functionality” already offered—for a price—by AT&T. According to mocoNews, the FCC has asked Apple and AT&T to provide answers about how apps are approved, why they’re denied, and particularly how much say AT&T has over things iPhone-related.

EECB Finally Gets Someone At Bank Of America To Listen, Admit Responsibility

EECB Finally Gets Someone At Bank Of America To Listen, Admit Responsibility

Bank of America messed up Andy’s credit score by failing to send him credit card statements or giving him online access to an old account he only recently started using again. They also refused to work with him over the phone, telling him each time he called that they had no record of his previous conversations with customer service and therefore no reason to believe him.

AmEx Won't Reactivate Your Account Without A Note From Your Lawyer

AmEx Won't Reactivate Your Account Without A Note From Your Lawyer

American Express won’t reactivate the charge card Xiyang closed more than two years ago until they get a note on letterhead confirming the source and amount of his annual income from an “accountant, broker, or attorney.” Two accountants and a lawyer each told Xiyang they never heard of such a request, and said that it would be a “HUGE liability” for them to verify his income. Xiyang offered to send in pay stubs in addition to the IRS documents he already submitted, but AmEx won’t budge until they receive their verification on letterhead.

Man Sends Silly Complaint Letters To Companies, Receives Silly Responses

Man Sends Silly Complaint Letters To Companies, Receives Silly Responses

“Chad Bradley” likes to write letters to companies. Unlike a normal crank, however, his letters are filled with complaints about surreal or nonsensical things, or they offer useless ideas for product improvements. (To the makers of Connect 4, for example, he suggests a new game called Connect 1.) The letters are entertaining enough on their own, but what’s even better is sometimes the companies write back.

Letter To T-Mobile Executives Results In Fees Waived, Charges Reversed

Letter To T-Mobile Executives Results In Fees Waived, Charges Reversed

Chris was surprised to find that T-Mobile didn’t cancel his account as promised a few months ago. What’s worse, the note on his account that mentioned his cancellation request was missing, and nobody at customer service would help him. Chri works for a “very large consumer electronics company” that he won’t name (we’re pretty sure it’s Apple) and thinks customer service is important, so he gave up on the CSR angle and instead came to our site to find contact info for T-Mobile executives. One EECB later, Chris is free from T-Mobile and the ETF they tried to apply.

Comcast Threatens To Cancel Your Service Over "Leaky Signal" That They Can't Understand Or Fix

Comcast Threatens To Cancel Your Service Over "Leaky Signal" That They Can't Understand Or Fix

Comcast keeps sending Andrew’s parents letters insisting that “there is a leak of our electronic signal into the air,” and that if it can’t be immediately fixed, their service will be disconnected. Andrew’s parents always immediately call Comcast to schedule a service visit, because nobody wants a signal leaking into the air, especially not one that “could interfere with aircraft and ship communications,” but each time they call, Comcast has no clue why they sent a letter, or how to plug the leaky plane-gobbling signal.

United Promises There's No Fee, Then Takes $150 Out Of Your Account

United Promises There's No Fee, Then Takes $150 Out Of Your Account

We all know that just because a rep on the phone promises you something, that doesn’t mean it’s necessarily true. But in Alan’s case, two different United reps both confirmed, repeatedly—he asked several times before completing the purchase and again before canceling—that he could cancel his tickets within 24 hours of purchase without paying a fee. A week after he canceled, he was hit with a $150 non-refundable fee that one United rep admitted was a new policy that wasn’t in writing—but United still refused to reverse it.

Black Bear Diner And The Thrice Cooked, Twice Eaten Steak Of Disappointment

Black Bear Diner And The Thrice Cooked, Twice Eaten Steak Of Disappointment

The Black Bear Diner in Colorado Springs twice served Jason the same undercooked steak. When he asked for a new steak, the server returned with the same steak cooked for a third time. When Jason told the server that the steak looked unappetizingly familiar, the server responded with “some story about her eating the old steak, and (unprompted) said that she couldn’t bring out the other steak because she had ate it, and got in trouble with her boss about it.”

Polite Complaint Letter To Delta Earns Passenger 5,000 Extra Miles

Polite Complaint Letter To Delta Earns Passenger 5,000 Extra Miles

A glitch in Delta’s website bumped Jesse’s return date up by a month, which sort of interfered with his travel plans when he showed up at the airport to check in. Here’s the complaint letter he sent to Delta, and their response.

Chase Replaces Automatic Payments With Monthly Minimum On All WaMu Credit Cards

Chase Replaces Automatic Payments With Monthly Minimum On All WaMu Credit Cards

Is your Washington Mutual credit card set to receive automatic payments? If it is, and you pay anything less than the full balance, then come March 6, you’ll be paying only the monthly minimum. Why? Because it’s an easy way for Chase, WaMu’s new corporate overlord, to make money off unsuspecting cardholders…