A few weeks ago, a passenger experienced some kind of problem with (MAJOR U.S. AIRLINE). She sent a complaint letter about this (SPECIFIC EVENT) and received a printed letter back. This letter made it clear that the person who sent the letter had forgotten to use (CUSTOMER RELATIONS MANAGEMENT SOFTWARE) to fill in the blanks, resulting in a Mad Libs apology of sorts. Naturally, the recipient posted it to (POPULAR SOCIAL MEDIA SITE). [More]
If your long lost lover lives near Orange County, California you might be waiting a little bit longer to finally hear from him/her. A U.S. Postal Truck carrying 120,000 pieces of mail went up in flames yesterday after two big rigs collided on the freeway. [More]
Calls from debt collectors can make your life miserable when you’re already pretty miserable from being in so much debt. It’s even worse when you already paid the debt, or it wasn’t yours to begin with–what should you do next? That’s why sample letters can be a good starting point, or you can just send them as is. [More]
Cleaning up a dirty credit report usually involves a lot of letters. Because just mustering the strength to sit down and face this task may have already drained you of your creative juice, via Frugal For Life here are a few sample letters you can use when dealing with the credit bureaus, debt collectors and creditors. Use them as Madlibs or as inspiration to kick your own cleanup spree into high gear. [More]
Dustin says Chase usually checks in with a couple credit card solicitation mailings a week, but decided to step up its game in the past couple days, cramming his mailbox with seven letters advertising zero percent balance transfers. [More]
Sean received an exciting promotional letter from Nationwide Insurance a few weeks ago. Did you know that Nationwide has its own imaginary patron saint? It’s true! Is this mailing a lighthearted way to sell the idea of “accident forgiveness,” or a culturally and religiously insensitive ad campaign? Sean thinks it’s the latter. What do you think? [More]
Dear Burger King, are there really 10.5 quadrillion ways to customize a whopper? Or just 221,184? A demanding customer played around with the Burger King nutritional information section and has a few questions, and he expects some answers. [More]
New security rules have proven too complex for Alaska’s post offices to bear, so they’re ending their participation in Operation Santa, the 50-year-old program where letters addressed to “Santa Claus, North Pole” are answered by volunteers. The program will continue elsewhere, reports the Associated Press, but when I called the USPS to find out where letters should be addressed I was told parents should contact their local post offices for information.
Here’s an example of a great EECB that worked: even though Joe’s generator was out of warranty and the first two levels of customer service refused to help him, he was able to convince the company’s execs to make good on a defective starter.
Apple (and AT&T) may have finally pushed too far with this week’s rejection of the Google Voice App from the iPhone App Store, for no reason other than it “duplicated functionality” already offered—for a price—by AT&T. According to mocoNews, the FCC has asked Apple and AT&T to provide answers about how apps are approved, why they’re denied, and particularly how much say AT&T has over things iPhone-related.
Bank of America messed up Andy’s credit score by failing to send him credit card statements or giving him online access to an old account he only recently started using again. They also refused to work with him over the phone, telling him each time he called that they had no record of his previous conversations with customer service and therefore no reason to believe him.
American Express won’t reactivate the charge card Xiyang closed more than two years ago until they get a note on letterhead confirming the source and amount of his annual income from an “accountant, broker, or attorney.” Two accountants and a lawyer each told Xiyang they never heard of such a request, and said that it would be a “HUGE liability” for them to verify his income. Xiyang offered to send in pay stubs in addition to the IRS documents he already submitted, but AmEx won’t budge until they receive their verification on letterhead.
“Chad Bradley” likes to write letters to companies. Unlike a normal crank, however, his letters are filled with complaints about surreal or nonsensical things, or they offer useless ideas for product improvements. (To the makers of Connect 4, for example, he suggests a new game called Connect 1.) The letters are entertaining enough on their own, but what’s even better is sometimes the companies write back.
Chris was surprised to find that T-Mobile didn’t cancel his account as promised a few months ago. What’s worse, the note on his account that mentioned his cancellation request was missing, and nobody at customer service would help him. Chri works for a “very large consumer electronics company” that he won’t name (we’re pretty sure it’s Apple) and thinks customer service is important, so he gave up on the CSR angle and instead came to our site to find contact info for T-Mobile executives. One EECB later, Chris is free from T-Mobile and the ETF they tried to apply.
Comcast keeps sending Andrew’s parents letters insisting that “there is a leak of our electronic signal into the air,” and that if it can’t be immediately fixed, their service will be disconnected. Andrew’s parents always immediately call Comcast to schedule a service visit, because nobody wants a signal leaking into the air, especially not one that “could interfere with aircraft and ship communications,” but each time they call, Comcast has no clue why they sent a letter, or how to plug the leaky plane-gobbling signal.
We all know that just because a rep on the phone promises you something, that doesn’t mean it’s necessarily true. But in Alan’s case, two different United reps both confirmed, repeatedly—he asked several times before completing the purchase and again before canceling—that he could cancel his tickets within 24 hours of purchase without paying a fee. A week after he canceled, he was hit with a $150 non-refundable fee that one United rep admitted was a new policy that wasn’t in writing—but United still refused to reverse it.
The Black Bear Diner in Colorado Springs twice served Jason the same undercooked steak. When he asked for a new steak, the server returned with the same steak cooked for a third time. When Jason told the server that the steak looked unappetizingly familiar, the server responded with “some story about her eating the old steak, and (unprompted) said that she couldn’t bring out the other steak because she had ate it, and got in trouble with her boss about it.”
A glitch in Delta’s website bumped Jesse’s return date up by a month, which sort of interfered with his travel plans when he showed up at the airport to check in. Here’s the complaint letter he sent to Delta, and their response.