The Black Bear Diner in Colorado Springs twice served Jason the same undercooked steak. When he asked for a new steak, the server returned with the same steak cooked for a third time. When Jason told the server that the steak looked unappetizingly familiar, the server responded with “some story about her eating the old steak, and (unprompted) said that she couldn’t bring out the other steak because she had ate it, and got in trouble with her boss about it.”
Philadelphia, PA 19102
A letter of complaint is an opportunity to arm someone who may be unfamiliar with your problem with the fact necessary to investigate. Make sure you are clear, concise, and compelling. State the facts and how you would like the situation resolved. Lastly, provide a timeline for their expected response before you forward the matter onto a higher authority.