Consumerist

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letters of complaint

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complaints

Repeated Comcast Outages Nearly Cost Reader His Job

One reader's Comcast outages have gotten so bad that they could get him fired from his job at Adobe. Here's his letter of complaint:

Mr. Brian Roberts
Chief Executive Officer
Comcast Corporation
1500 Market Street
Philadelphia, PA 19102

Mr. Roberts,

I have never taken my valuable time to write a letter like this before and to further use snail mail to send a letter of complaint. I have been through hell and back with Comcast trying to set up my internet for the last 3 months from the time I moved into my new house at [redacted], Princeton, NJ 08540. I have had at least 8 technicians come out for a total of 10 to 12 visits to my house over the last 3 months attempting to fix my internet issues. I have taken time off of work in order to meet these technicians at my home each time, as has my wife....

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4:44 PM on Thu Jan 31 2008
By Ben Popken
14,336 views, 65 comments

howto

How To Write A Complaint Letter

A letter of complaint is an opportunity to arm someone who may be unfamiliar with your problem with the fact necessary to investigate. Make sure you are clear, concise, and compelling. State the facts and how you would like the situation resolved. Lastly, provide a timeline for their expected response before you forward the matter onto a higher authority. More »

5:10 PM on Fri Oct 6 2006
By Ben Popken
33,708 views, 10 comments

Latest by complaintventures: Personally I like to start my letters of by saying something nice. State that my relationship with the company has more »