(frankieleon.)

Lenscrafters Not All That Great At Giving Me Non-Broken Glasses

Derek lives quite a distance from Lenscrafters, but he went there for his latest glasses because he always has. That’s fair enough. What he didn’t expect, though, was to find an understaffed shop that was seemingly unable to get his glasses right, and unable to even give him a call to save him a trip when they broke his waiting glasses. [More]

After $700 Spent And 2 Months Waiting, I Kind Of Expected To
Have My Glasses By Now

After $700 Spent And 2 Months Waiting, I Kind Of Expected To Have My Glasses By Now

Where are Joseph’s glasses? He’s been waiting for more than two months for the high-index specs he ordered to show up. Normally, this process takes less than a week. When he contacts Lenscrafters, he’s shuffled around, given excuses, or actually hung up on: not appropriate treatment for someone who has just dropped $700 in your store. [More]

Lenscrafters Breaks Your Glasses, Offers 50% Off New Pair

Lenscrafters Breaks Your Glasses, Offers 50% Off New Pair

Be wary when someone offers to clean your glasses for free. Two different readers on opposite sides of the country wrote to us in one 24-hour span with Lenscrafters horror stories. They describe perfectly good glasses ruined after an offer of a nice cleaning from the eyewear giant. [More]

Lenscrafters' Guarantee Is Kind Of Crappy Unless You
Complain To Corporate

Lenscrafters' Guarantee Is Kind Of Crappy Unless You Complain To Corporate

What does it mean to you when you hear that a company “guarantees” a product? Does it mean, “if this thing breaks, we’ll sell you a new one at half price?” Justin tells Consumerist that’s what means at LensCrafters, and he finds that very disappointing. He now refuses to go back there for his glasses in the future. Would you? [More]

The Lenscrafters Sales Vortex Will Not Let You Just Buy Frames

The Lenscrafters Sales Vortex Will Not Let You Just Buy Frames

Ryun writes that his long search for the perfect eyeglass frames led him to Lenscrafters, but the store’s sales tactics left him confused, embarrassed, and without the frames of his dreams. Was he wrong to walk out on the chain when they pulled out sales tactics he wasn’t comfortable with? [More]

Costco Is A Good Place To Buy Eyeglasses?

Costco Is A Good Place To Buy Eyeglasses?

ABCNews asked a optometrist to write a bifocal prescription and have it filled at Costco, Target, LensCrafters and Walmart, then they asked him to rate the quality of the glasses.