computers
Dan and his roommate had a crazy plan. They would use Dan's credit card to purchase a laptop computer from Lenovo. The roommate would write Dan a check for the total amount the computer cost. Lenovo would ship a working computer to the roommate, thus completing a straightforward exchange of currency and consumer goods. Unfortunately, life is not that simple in the Land of Lenovo.
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windows 7
Not many people really want a computer with Windows Vista. The sensible thing for customers who need a computer—but not right away—to do is wait until the launch of
Windows 7 and then buy a computer with the much-awaited OS pre-installed. Vendors realize this, and are trying to get Vista-laden machines off their shelves with the promise of a free upgrade to Windows 7 when it comes out. A free upgrade that is not, in fact, free.
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oops
Bart wrote to us about a strange experience he had after purchasing a new Thinkpad from
Lenovo. He had a perfectly smooth transaction, until months later when he received a letter from a collection agency. The agency was demanding payment for the laptop he had already paid for. Or so he thought.
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usps
The US
Postal Service lost five new Lenovo laptops that Pedro's friend bought and shipped to him. Pedro expected that this might happen, so he wisely insured the package for $3,000. After stalling for about two months, USPS finally agreed to pay his
insurance claim, but reduced the payment, claiming his merchandise was only worth $74.
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phone numbers
Inside, email addresses, phone numbers, and addresses for over 100 different companies to inject your customer service complaints into their corporate executive offices, and get it well on the way to success.
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lenovo
When the Lenovo laptop Rick ordered for his college-bound daughter was super-duper delayed in arriving and he hadn't heard anything from the company, he did the opposite of an EECB (
executive email carpet bomb). Instead of blasting his complaint to every single executive he could find, he wrote a well-crafted letter laser-targeted at a single individual, the SVP of operations. The result? An email from the Chief of Staff in the CEO's office. His order was expedited, and, in the meantime, they got a $5000 "Reserve Edition" leather-wrapped laptop as a loaner. Here's his letter that got him the fix:
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nod32
- Lenovo: Employee Pricing on ThinkPad and IdeaPad Notebooks, up to 42% off (login with passcode 536686)
- Woot: Sandisk Clip 2GB MP3 Player for $19.99
- Newegg: ESET NOD32 Antivirus Home Edition v3 for $14.99 (Best antivirus around, won't slow down your computer)
Highlights From Dealhack- Buy.com: Kingston 4GB USB 2.0 Portable Flash Drive $14 Shipped
- Hanes.com: Save 15% off Complete Order on All Clothing
- Vann's: Sony FX820 Portable 8-inch DVD Player $150 Shipped
Highlights From Bargainist
mergers and acquisitions
Acer is buying Gateway for $710 million. Meanwhile, Gateway has just offered to buy Packard Bell for $100 million, according to MSNBC.
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warranties
Dubner over at Freakonomics was distraught at the idea of sending his beloved laptop away to IBM for warranty repair, but since neither Geek Squad nor any of the IBM recommended vendors were up to the task, he reluctantly agreed.
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lenovo
The
CPSC has announced the recall of 100,000 ThinkPad extended life batteries. "If the battery in the laptop is struck forcefully on the corner, such as from a direct fall to the ground, the battery pack can overheat and pose a fire hazard to users. This is not an internal battery cell defect." Lenovo has received 4 reports of batteries overheating and damaging the notebook. There have been no injuries except "in one case, minor eye irritation to one consumer."
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sony
Dells exploding. Apples melting scrotums. Now Lenovos conflagrant. And it's all apparently over pesky Sony batteries.
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complaints
Ever since IBM sold their industry standard Thinkpad line of laptops to Lenovo, some have worried if the quality of the units would suffer. On the whole, it seems they haven't—they continue to review well, performance-wise.
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complaints
B.L. Ochman writes:
This is about a bait & switch by Lenovo, from whom I just bought a $2,500 Thinkpad. I bought the computer from their site, paying $300 more than it would have cost on Buy.com because I wanted to configure it. And Buy.com had a fucked up policy.
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Consumerist
customer service
This terrible, terrible commercial for Lenovo's new laptop is clearly meant to go viral a la Songsmith, but someone forgot that it should be amusing and not just cringe-inducing. You got your viral on, Lenovo, but now your new slogan is "That's What She Said." [
