(Louis Abate)

Sale Of Motorola Mobility From Google To Lenovo Is Finalized

Earlier this year, Google sold Motorola Mobility to Lenovo for $2.91 billion in cash and stock. Just three years ago, Google bought the company for $12.5 billion, but this isn’t as terrible a business deal as it might appear: while Lenovo gets the phone business, Google gets to keep the company’s valuable library of patents. [More]

(Byron Chin)

Lenovo Is The “Moneyball” Of Consumer Electronics

We have an ongoing joke at Consumerist that Chinese consumer electronics company Lenovo is a massive anti-capitalist prank, not wanting to actually sell gadgets to consumers. Customer service issues aside, this week Bloomberg Businessweek speculates that Lenovo is more savvy than any of us might have thought, assembling a dream team out of cast-off brands and companies that no one else wants. [More]

Sony May Be Getting Out Of The PC Business

Sony May Be Getting Out Of The PC Business

Sony may be one of the world’s largest electronics companies, but it’s Vaio computers have never grown to be the market leader Sony intended them to be and has recently resulted in hundreds of millions of dollars in losses. Thus, for the second time in a year, the company is attempting to find a buyer for Vaio. [More]

Lenovo Agrees To Buy Motorola From Google For $3 Billion

Lenovo Agrees To Buy Motorola From Google For $3 Billion

Not even three years after Google bought wireless device biggie Motorola for $12.5 billion comes news that it’s made a deal with Lenovo to take the manufacturer off Google’s hands for a fraction of that amount. [More]

(jonasflanken)

My Computer Has Been Trapped In Lenovo’s Anti-Repair Depot For 6 Weeks

Reader Chris now says that he should have known better than to buy a Lenovo computer. He wishes that he had realized this months ago. Life is about learning from your mistakes and all, but his computer has been stranded in Lenovo’s anti-repair depot for six weeks on “billable hold” and awaiting additional parts. [More]

(jonasflanken)

Lenovo Is Confused About How Buying And Selling Works Again

After Alex ordered his laptop from Lenovo, he received an e-mail telling him that, oh yeah, there was a delay and it would ship out within a month. He bought another laptop instead. Because that’s the way the world works, Lenovo shipped out his new computer later that same day. He and Lenovo arranged things so that UPS just “sent the package back,” even though their tracking system said that it had never left the dock at Lenovo. A few days after that, they charged his credit card. Then things really got annoying. [More]

No Thinkpad for you.

Lenovo Keeps Canceling Your Thinkpad Order, Forgets To Tell You

Alejandro wants to buy a Lenovo Thinkpad, but Lenovo doesn’t think he should have one. Well, that’s not quite fair: maybe it’s nothing personal about Alejandro. All he knows is that he’s tried to order a computer twice in the last three weeks, and twice the order has been canceled. He contacts Lenovo, and no one will give him a reason for the cancelation. [More]

( jonasflanken)

Lenovo Cancels My Entire Computer Order, Forgets To Tell Me

In theory, Lenovo is a company based in China that sells computers. Most of the time, this seems to be true: they make computers, and customers ship or bring the computers to their homes and are pleased. What happens alarmingly often, though, is that the whole process falls apart. It’s as if some people aren’t worthy of owning a Lenovo machine, and the company makes the process difficult deliberately to stand in their way. That’s what happened to Alex. Lenovo pushed back his computer’s ship date repeatedly: annoying, but it happens. Then they canceled his entire order, but forgot to notify him. [More]

Lenovo CEO Turns Fairy Godmother, Hands Over Bonus To Employees

Lenovo CEO Turns Fairy Godmother, Hands Over Bonus To Employees

Yes, both CEOs and Lenovo are frequent targets of our posts. We generally mock CEOs for lavish pay even with dubious accomplishments, and Lenovo for a general inability to sell and support products that consumers seem to really like. Despite our branding them an anti-capitalist prank, the China-based electronics company has had a record year, and CEO Yang Yuanqing received a pretty nice bonus of $5.2 million. So he did something crazy that most of his counterparts in the US would probably never consider: he divided $3 million of that bonus up among 10,000 employees. [More]

Lenovo Not In Any Particular Hurry To Replace Defective Computer

Lenovo Not In Any Particular Hurry To Replace Defective Computer

Lenovo’s marketing for the last few years has been built on the slogan “For those who do.” Who do what? You know, stuff. Stuff that you need computers for. Computer-needing stuff. Brad’s experience with purchasing a laptop from the company has led him to the conclusion that no one there doesmuch of anything. Which makes sense. The marketing material says that their computers are for those who do. Not from them. [More]

Lenovo Sees Imaginary Address Discrepancy, Won’t Sell Me Computer

Lenovo Sees Imaginary Address Discrepancy, Won’t Sell Me Computer

Lenovo’s ordering system is set up to combat fraud. It’s a little too good at its job, though, and is currently combating John’s perfectly legit order of a new Thinkpad. What’s wrong with his address? Nothing, according to his bank. But Lenovo insists that his information is wrong and they can’t sell him a computer. [More]

What’s The Difference Between A Tablet And A Netbook? Tiger Direct Doesn’t Know

What’s The Difference Between A Tablet And A Netbook? Tiger Direct Doesn’t Know

Buying refurbished electronics can be a money-saving way to get like-new items at a great price. Or it can be a money-losing nightmare of defective products, wrong parts, and missing accessories. Guess which category Ralph’s recent purchase of a tablet from TigerD irect falls under? The fun began when they shipped him a netbook instead of a tablet PC…and couldn’t get anyone to understand the difference. [More]

Lenovo Reads Consumerist, Lets Customer Buy Laptop

Lenovo Reads Consumerist, Lets Customer Buy Laptop

A couple of weeks ago, we shared the story of Devotee, who tried to buy a computer directly from Lenovo’s site, only to have the order canceled out from under him with no explanation why. You may remember reading this story, and so did Lenovo employees. They wondered what happened, too, and reached out to Consumerist to help Devotee and figure out why they weren’t able to sell him anything and what went wrong. [More]

Lenovo Won't Sell You A Computer, Won't Explain Why

Lenovo Won't Sell You A Computer, Won't Explain Why

Reader Devotee would like to purchase a computer from Lenovo. A laptop, specifically, for his son. But Lenovo doesn’t want to sell him a computer. After confirming the purchase and authorizing the purchase with his credit card company twice, the order just got canceled. Did they run out of stock of this particular computer? Was his purchase flagged for fraud? Did he just catch them on a bad day? They won’t say, and he can’t get in touch with anyone who can tell him. Update: Lenovo has successfully sold Devotee a computer. [More]

Lenovo Has My Defective Computer, Isn't Returning My Calls

Lenovo Has My Defective Computer, Isn't Returning My Calls

Bethany’s Lenovo laptop computer is pretty nice. At least, it is when it’s around. It keeps taking extended vacations at Lenovo’s repair depot, to the point that she had to buy another computer in order to get through finals and computerless life in general. After they held on to her machine for three weeks, she finally asked for a refund instead of getting the evidently defective computer back. That’s when they stopped returning her calls. [More]

EECB Strikes Lenovo, Gets Customer New Laptop

EECB Strikes Lenovo, Gets Customer New Laptop

Patricia’s refurbished laptop from Lenovo could have used more refurbishment. It had a scratched webcam and an unbearably rattly disc drive, and she didn’t find this acceptable for a device that she had just purchased. So she tackled the issue using a time-honored consumer technique: the executive e-mail carpet bomb. Lenovo’s Executive Relations team heard her plea, and sent her a new computer to replace her refurbished one. [More]

Lenovo Replaces Lemon Laptop… In Theory

Lenovo Replaces Lemon Laptop… In Theory

The Lenovo laptop that Aaron bought at Best Buy just a few months ago was clearly defective. The company admitted it, and granted him a new computer. In theory. While he was told that a computer was on its way two weeks ago, there’s been no sign of it, and no indication of when it will ship. [More]

Intermittent Computer Issues? Lenovo's Repair Center Will Break Them All The Way

P.’s Lenovo netbook had a wonky USB port that would stop working when the item plugged into it was jostled a little bit. Fortunately, Lenovo’s repair center is capable of fixing problems like that. He sent the computer in, but didn’t want to pay $700 for repairs on a computer he had purchased for $400. [More]