Beat The "Four Square" Dealership Ripoff

Beat The "Four Square" Dealership Ripoff

Former used car salesman Alan Slone grew a little Jimminy Cricket in his ear and decided to spill his guts on a classic dealership technique used to addle your mind and empty your wallet. It’s called “The Four Square” and the object of the game is to make you lose. Here’s how it works, and how to beat it. [More]

Leaks: How Much It Sucks To Be A Comcast Customer Service Rep

Leaks: How Much It Sucks To Be A Comcast Customer Service Rep

Come, come hither. Step into the flesh of a Comcast customer service rep. Doesn’t it feel nice? Yes, yes. This is what it’s like to work for Awesome Cable Inc. Now you know what they go through, and tricks and tactics for dealing with them. Come my pretty, and let the Comcast mole teach you the ways… [More]

Insider's Guide To DIY Comcast Troubleshooting

Insider's Guide To DIY Comcast Troubleshooting

Why waste another sick day waiting for a tech to never show up when you can troubleshoot it yourself? Tossed over the transom by some anonymous insider, here’s a how to on solving many problems with your Comcast internet, TV, or digital voice, like a big boy. [More]

30 Worst NJ Toll Collectors

30 Worst NJ Toll Collectors

Never give a New Jersey toll collector pennies. Never. Ever. Not unless you want to risk them being thrown in your face. That’s the lesson I learned from reading the 30 pages of customer complaints The Smoking Gun gathered by doing a Freedom of Information Act request on the State of New Jersey. And in between the suggestions to stay flashing suggestions, threats of strip search and violence, that state is very altered indeed. [More]

Verizon & Sprint's Sales Tips For Killing iPhone, Circa 2007

Verizon & Sprint's Sales Tips For Killing iPhone, Circa 2007

Let’s step into a time machine and travel through the mists of chronos to an ancient yesteryear. It was a different era, Britney Spears shaved her head, Boris Yeltsin died, and people learned how to print images on toast from the comfort of their own workshops. Oh, and a lil’ thing called an iPhone came out. The year was 2007, and Verizon and Sprint were so scared that they issued these ridiculous sheets to their frontline reps with talking points for discouraging people from buying an iPhone: [More]

Don't Tweet The Identity Of Your Plane's Air Marshal

Don't Tweet The Identity Of Your Plane's Air Marshal

On a flight yesterday, minor celebrity Kim Kardashian figured out that the guy next to her was the air marshal, at which point she excitedly announced it to her followers on Twitter. “Jim the air marshall makes me feel safe!” she tweeted. But it’s okay, she understands how security protocols are supposed to work; after some of her followers complained about what she’d done, she responded, “[I] highly doubt anyone is twittering like me on this flight! shhh.” [More]

Consumerist Videodrome #2: The "New Moon" Felons

Consumerist Videodrome #2: The "New Moon" Felons

Is loving New Moon a crime? It is, if you accidentally tape it during your sister’s surprise birthday party at the movie theater. Plus, how you will end up paying for Hulu after the Comcast/NBC merger, Oscar Meyer shaved meat, subprime loan gangstas, and a pacifier you might choke on. Now that we have a video show, what should my signoff be? Leave your thoughts in the comments. [More]

Sample Phone Scripts Used By Sleazy Subprime Lenders In 2005

Sample Phone Scripts Used By Sleazy Subprime Lenders In 2005

An ex-subprime lender employee of a sent us the scripts they used to cold-call homeowners back in 2005 to get them to ditch their 30-year fixed mortgages for risky sub-prime loans. One of them is called, “Wholesale Gangsta Script,” which I think about says it all right there. [More]

10 Confessions Of A Telemarketing Insider

10 Confessions Of A Telemarketing Insider

Out of the shadows steps a dark figure, sporting wrinkled khakis, a retractable namebadge, and a headset dangling from his ear. It’s the telermarketing insider, and he’s going to confess to you how his industry really works and how you can resist and even fight back:

AT&T Asks Employees To Oppose Net Neutrality

AT&T Asks Employees To Oppose Net Neutrality

A reader sent us a letter that AT&T sent to its employees asking them to tell the FCC they oppose net neutrality. This comes after the FCC announced plans to investigate and enact net neutrality rules that will ensure that internet service providers (like AT&T) treat all content equally. The letter and a rebuttal are inside.

RadioShack Will Say Anything To Upsell Extended Warranties

RadioShack Will Say Anything To Upsell Extended Warranties

An anonymous RadioShack employee sent us what he considers unethical talking points distributed by the corporate office to help employees upsell the RadioShack Replacement Service Plan. According to our tipster, “each example encourages lying.” Read the deceptive talking points, inside…

Industry Brainstorms How To Convince Consumers BPA Isn't The Devil

Industry Brainstorms How To Convince Consumers BPA Isn't The Devil

As studies continue to link bisphenol-A (BPA) with all sorts of health problems, states and cities are banning the chemical from baby bottles and sippy cups and Congress is considering a ban in all food containers. This worries industry groups, who last week held a private meeting to devise strategy to protect the use of BPA. Someone sent the notes to the Washington Post.

10 Confessions Of A Charter Customer Service Representatives

10 Confessions Of A Charter Customer Service Representatives

Did you know there isn’t a formal way to report a Charter cable outage, and that you’re entitled to a $20 credit if your tech is a single minute late for your appointment? These, and other fantastic tips to get faster, cheaper service from Charter, as told by a former customer service representative, inside…

How To Shut Webloyalty Down For Good

How To Shut Webloyalty Down For Good

A retail insider tells us why Webloyalty/Reservation Rewards stays in business, and how you can stop them by cutting off their juice at the source:

Make Sure Your Replacement AmEx Gets Overnighted

Make Sure Your Replacement AmEx Gets Overnighted

Traditionally, AmEx will send you a replacement credit card via overnight, but an insider tells us that as a cost-saving move, they’ve been trying to cut back on this. If you have low-balance, low-usage or are not an annual fee payer, they might not offer the overnight right off the bat, or may even deny it. Our tipster says there are some key phrases you can use to make sure you get your card lickity-split:

Surviving A Lynch Mob – AIG Internal Staff Memo

Surviving A Lynch Mob – AIG Internal Staff Memo

Via Gawker: Considering the profound social unrest surrounding just about every aspect of their entire existence, AIG disseminated the following memo to their staffers to help them avoid getting hoisted by their necktie the nearest lamppost.

Office Depot To Employees: "Don't Lie About Inventory"

Office Depot To Employees: "Don't Lie About Inventory"

An anonymous Office Depot employee sent us this internal reminder from HQ that addresses this week’s allegations that associates and managers lie about inventory depending on the customer. Now the next time you’re told by an Office Depot associate that the laptop you want is out of stock, you can say, “Are you absolutely sure? Because I know you had a Sales Practices Reminder on March 12th about lying to customers.” And if a manager tries to get all up in, uhm, your grill area, you can say, “Don’t you have some tasks to go check off in your Task Manager?”

Circuit City Basically Totally Done By March 8th

Circuit City Basically Totally Done By March 8th

Looks like March 8th will be the last day on earth for many Circuit City stores. A reader saw a sign in a liquidated Circuit City that said the final day would be March 8th. Also, an insider saw a memo that indicated the “bulk” of the stores, 500 or so, would be closed on March 8th. The memo said stores are closing so early because “sales are ahead of schedule.” At this point in the liquidation cycle, “It looks like whatever hasn’t been picked through is starting to be actually decent prices” writes reader Will. “I scored an XM radio unit for 85 vs. about 110-130 on the net, and a Harmony One remote for 125 vs. 170 on the net.” However, he noted, “TV prices were still not cheaper than the internet.” So, it’s now safe to shop at Circuit City, just make sure to bring your internet price-checking devices.