The lawn wasn’t the only thing this grounds service was doctoring. Reader Al claims Chemlawn billed him for services he never received, even after he canceled his contract and they agreed not to charge him.
Even before scaring people into giving up their email addresses by spreading tales of sex offender bogeymen, Florian McCann did not have a good rep in Denver. Commentors Pelagius and AcilletaM found several complaints and even news items about McCann’s Mile HI Aeration company. Consumers complained about being billed and turned over to collections for aerations that were never performed. Frequently, poor service and damage to lawn sprinklers appear among the complaints. The BBB has over 339 complaints lodged against the company in the past 36 months, most unresolved. When Channel 7 asked Mile Hi back in 2002 about why it refuses to address complaints, they said they “don’t kiss up” to its customers.
I know you folks prefer complaints, but here’s a gold star for a firm: With the likelihood of hard freezes gone, I went to start up our lawn’s sprinkler system again. Last fall, I had cut off the water from inside the house, removing the bleed cap on the cutoff valve so the water could drain out completely. Somehow, that bleed cap vanished during the winter. I had obviously not put the cap back on the cutoff valve, and it was not in any of the appropriate storage drawers. I went out to Home Depot and Loews, but they didn’t carry the specific brand and model of valve (Hammond 8711 ball valve), and their generic replacement caps didn’t fit. At this point, I was willing to buy an entire ball valve just to get the right size of cap.