We frequently mock Sears as incompetent and secretly a vast anti-capitalist prank, but we mock because we love. Kinda. We hate seeing such a venerable brand that a significant portion of the population still relies on and trusts. Well, that a significant portion of the population used to rely on and trust. That’s why Michael’s story stands out: it’s a tale of a Sears employee demonstrating competence and compassion. This customer service representative has probably already been fired. [More]