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The One Time A Plane Leaves Earlier Than Scheduled, I’m Running Late

Milton’s JetBlue flight took off early, leaving him behind. Since when do commercial airliners ever run early? The problem is that when he checked in, that particular flight was running late. The departure time printed on his boarding pass was 5:00. He barely made it to the airport twenty minutes before departure, only to see that the plane had already left. When he printed out that last-minute boarding pass, the flight had been running late. It caught up to its own schedule by the time it reached New York, and left on time. Which was before the departure time listed on Milton’s boarding pass, and after he got to the airport. [More]

BofA Says "Sorry" For Paying Your Real Estate Taxes Late

BofA Says "Sorry" For Paying Your Real Estate Taxes Late

Banks are happy to jump all over you and ratchet up the fees when you’re late. But when they’re late, not so much. [More]

Your New Part-Time Job: Waiting For Dish Network

Your New Part-Time Job: Waiting For Dish Network

Matt doesn’t want anything unreasonable from Dish Network, his television provider. He just wants someone to come fix his high-definition channels in a timely manner. In theory, he doesn’t have a problem with waiting for technicians to show up, but he’s being asked to take entire afternoons off to wait for technicians who show up late or not at all. [More]

Delta Plays Airport Roulette When Flying Into D.C.

Delta Plays Airport Roulette When Flying Into D.C.

On Sunday, Andy emailed us from his seat on Delta Flight 2744 from Minneapolis to Washington, D.C., to let us know that he had no idea where his flight was going to land. The ticket he purchased said he was flying to Ronald Reagan National Airport, but Delta said it would all depend on whether they could beat their scheduled 10:19 arrival time and get there before the ten o’clock airport curfew–otherwise they’d have to land at Dulles. Strangely, they didn’t mention this 10 p.m. curfew to Andy before he bought the ticket. [More]

Lamps Plus Takes Deposit, Leaves Customer In The Dark

Lamps Plus Takes Deposit, Leaves Customer In The Dark

Erica and her fiance are tired of waiting for a lamp to arrive from Lamps Plus, especially now that it’s been three months and the company hasn’t kept any of its promises so far. She wants to know what to do next. [More]

Customer Says OnTrac Is Ruining His Amazon Prime Membership

Customer Says OnTrac Is Ruining His Amazon Prime Membership

Brian paid for an Amazon Prime membership in order to expedite shipments. Unfortunately, the company contracted to deliver the goods to him doesn’t seem up to the job.

Chase Sets Early Payment Trap, Customer Falls Into It

Chase Sets Early Payment Trap, Customer Falls Into It

Daniel’s Providian/WaMu credit card was recently absorbed into Chase’s swollen belly, and they welcomed him to their family by catching him in a technicality that cost him $39. Here’s a good example of why you need to pay attention to statement cycles, even if your bank won’t tell you to.

You've Got About A 1 In 3 Chance Of Arriving Late With American Airlines

You've Got About A 1 In 3 Chance Of Arriving Late With American Airlines

For the third month in a row American Airlines is the worst airline when it comes to arriving on-time, says the Department of Transportation. Only 67.3% of American’s flights arrived within 14 minutes of scheduled arrival. Also remarkably tardy were United Airlines and Continental.

Late Payments On Credit Cards Highest In Three Years

Late Payments On Credit Cards Highest In Three Years

CardTrack.com says “the percentage of people delinquent on their credit cards is the highest it’s been in three years,” according to CNN. Over the past year, U.S. consumers have charged “more than $2.2 trillion in purchases and cash advances.” The article gives the usual advice: Stop buying stuff!

American Airlines Avoids Fines For Chronically Late Flights

American Airlines Avoids Fines For Chronically Late Flights

The Associated Press is taking the Transportation Department to task over data that seems to contradict its own findings. American Airlines operated two flights that have been late over 70% of the time for 3 consecutive quarters, making AA eligible for a total of $50,000 in fines, says the AP, but the DOT has failed to act.

Ask The Consumerists: Help! Cingular’s Auto Bill Pay Sucks!

Our reply, inside…