$250 Laptop Turns Out To Be Made Of Paper

$250 Laptop Turns Out To Be Made Of Paper

Two women bought what they thought was a laptop for $250. Upon opening, it it turned out to be a packet of paper wrapped in black tape. [More]

Toshiba Considers Using Your Laptop Mouse 'Abuse'

Toshiba Considers Using Your Laptop Mouse 'Abuse'

Even though his Toshiba laptop is less than a year old, Toshiba won’t repair the touchpad of Justin’s computer. He doesn’t think that he’s done anything out of the ordinary with the machine, but Toshiba insists that the button won’t work because of “accident, misuse, abuse, neglect, improper installation, or improper maintenance.” They’re happy to sell him an extended warranty that will cover the repair, though. [More]

EECB To Sony Turns Lemon Laptop Into New Laptop

EECB To Sony Turns Lemon Laptop Into New Laptop

Aaron’s Sony VAIO has failed a few times too many. He faithfully sent it back for repair or had a technician visit his home four times, believing Sony’s promise that the repairs would fix the issue. The last time, it failed during finals week at his college on the East Coast. Sony’s repair depot kept the machine for a month, yet the issue still wasn’t fixed for good. The laptop is now out of warranty, but Aaron had the law on his side. He launched an executive e-mail carpet bomb to some Sony contacts, copying Consumerist. The next day, he heard back from two different people at Sony, offering him a new machine comparable to the one that had failed him. [More]

Fighting For A Working HP Laptop For 8 Months

Fighting For A Working HP Laptop For 8 Months

Try as they might, HP just seems to be incapable of getting David’s repair right. When repairing his wireless card that was damaged in a previous repair, they broke the motherboard. Fixing the motherboard, they broke the screen connector. And so on. Even the replacement computer they gave him started to fail, and then they failed at fixing that correctly. This ridiculous dance has been going on for 8 months. [More]

Best Buy Replaces Deaf Bed-Bound Girl's Laptop After Holding It Hostage

Best Buy Replaces Deaf Bed-Bound Girl's Laptop After Holding It Hostage

After the story of a deaf and bed-bound girl whose laptop had been bouncing back and forth between Best Buy Geek Squad repair for 3 months went up on Consumerist, the ambassador for Geek Squad City, Randy Ratliff, reached out to help. “The buck stops here!” he said in his email. And of all the many who say that, he’s one of the few to mean it. He investigated the issue and now Jenni’s sister has a new laptop. [More]

Man Wrests Free Repair From Acer's Claws

Man Wrests Free Repair From Acer's Claws

Acer is infamous for its inferior or nearly non-existent customer service. Long are the annals of history filled with the tales of those who have thrown themselves against Acer’s ramparts and disintegrated on impact. But reader PW shares how he was able to get his 6 months out of warranty Acer laptop replaced after it died. The secret is to look for the email address with .tw after them. That’s right, email addresses leading back to the mothership in Taiwan. [More]

Best Buy Holding Deaf Bed-Bound Girl's Laptop Hostage Since May

Best Buy Holding Deaf Bed-Bound Girl's Laptop Hostage Since May

Jenni’s sister is disabled and bed-bound, and her laptop is her portal to the world. So when her HP laptop had to go in for repair, it was a big deal. It was an even bigger deal after the Geek Squad spent over a month dickering with the repair and while it was in their hands, the warranty ran out. Now Geek Squad won’t give it back unless the full out of warranty price is paid, and HP says it’s not their problem, it’s Geek Squad’s. Meanwhile it’s been almost three months and Jenni’s sister has no computer. [More]

HP Gives Gal Warranty By Accident, Knows It, Lets Her Replace Laptop Anyway

HP Gives Gal Warranty By Accident, Knows It, Lets Her Replace Laptop Anyway

Donni is totally stoked! She bought a refurb HP laptop that kicked the bucket after its 90-day warranty expired. She gave up hope but then HP randomly sent her an email asking her if she wanted to renew her warranty. Donni called them up and they scratched their heads and said, yeah, that shouldn’t have happened, but they went ahead and let her get the warranty and replace her laptop anyway. For this reason, Donni is very happy with HP. [More]

Buying Laptop At Best Buy Ends In Misery And Failure For All

Buying Laptop At Best Buy Ends In Misery And Failure For All

All Rob wanted to do was buy a laptop at his local Best Buy for the price shown on the website. As we know, sometimes this can be a bit of a problem. What followed was a comedy of errors as the guys in the khaki pants try to foist off on him a display model laptop that doesn’t even have the right battery. When Rob gives up and orders one directly from Best Buy with in-store pickup, it turns out to be defective. The experience of then trying to get a straightforward refund is then equally defective. Go big blue! [More]

Dell Makes Good For Man Whose Life They Wasted 400 Minutes Of

Dell Makes Good For Man Whose Life They Wasted 400 Minutes Of

After Bill’s story of spending 400 minutes in Dell Hell to get his dead laptop replaced went up on Consumerist, Dell gave him a call [More]

Man's 400 Minutes In Dell Hell Could Cost Them Millions

Man's 400 Minutes In Dell Hell Could Cost Them Millions

By pissing off this one customer, Dell may have lost millions of dollars. Bill is a corporate account holder and a consultant who makes recommendations to Fortune 500 companies on how to spend their IT money. Usually he recommends Dell, but after his trip to Dell Hell, that will no longer be the case. [More]

Laptop Thief Caught Thanks To Spy Program, Twitter, And Eventually, The Oakland PD

Laptop Thief Caught Thanks To Spy Program, Twitter, And Eventually, The Oakland PD

After Joshua Kaufman’s Macbook was stolen from his apartment in Oakland, he notified the police. Due to budget cutbacks, Oakland PD don’t respond to many non-violent crimes anymore like burglary, grand theft, and car wrecks, so initially they couldn’t help him. Then Josh activated a tracking program on it called Hidden. Like other similar programs, it gave him real-time remote access to his computer, letting him take pictures using its webcam and capture screenshots. He set up a Tumblr to post them, his story went viral, he gave the tracking info to the police, and they ended up trapping the thief and getting the laptop back to Josh. [More]

How (And Why) A Pack Of Twitter Vigilantes Recovered A Stranger's Stolen Laptop

How (And Why) A Pack Of Twitter Vigilantes Recovered A Stranger's Stolen Laptop

A guy was able to hunt down his laptop after he lost it by using a program that gave him remote access to it, tracking its location and taking screenshots of the person who was using it. He even got the guys name after watching him log into Skype. Problem was the laptop was in New York City and the owner was traveling in Canada. So he began live-tweeting his predicament and the Twitterverse rose up and rescued his laptop. [More]

Toshiba Won't Repair Faulty Hard Drive Because You Sharpied "Faulty" On It

Toshiba Won't Repair Faulty Hard Drive Because You Sharpied "Faulty" On It

Chris was fixing his neighbor’s Toshiba laptop when he discovered that the hard drive was defective. Just like how he does at his job where he is a professional computer technician, he wrote “FAULTY X” on it to indicate it shouldn’t be used again. When he sent the computer, which was still under its 1-year warranty period, in to Toshiba, he was dismayed by the reply he got back. They refused to replace the hard drive because “the label was written/torn” and “Toshiba does not cover the cost for this type of damage.” Now they $417.58 for the repair. [More]

Samsung Investigates Report Of Keyloggers On Its Laptops

Samsung Investigates Report Of Keyloggers On Its Laptops

Samsung is investigating after an IT consultant reported in Network World that he had found installed in two different brand new Samsung R series laptops he bought a keylogging program that could be used by someone remotely to capture his every keystroke. In response, a Samsung spokesman said, “We take these claims very, very seriously.”

UPDATE: >Threatpost reports that Samsung says there’s no keylogger, the results were a false positive when an antivirus program mistakenly identified Microsoft’s Live Application multi-language support folder, “SL” folder, as StarLogger.

Man IDs, And Shames, Alleged Laptop Thief With Dance Video

Man IDs, And Shames, Alleged Laptop Thief With Dance Video

A man says he has his stolen laptop back after he posted a video of the guy who snatched his laptop took of himself dancing, using the camera on the laptop. [More]

Man Gets Lead On Laptop Thief Using Dropbox Program

Man Gets Lead On Laptop Thief Using Dropbox Program

Ryan believes he has a lead on who stole his laptop thanks to the Dropbox filesharing program that was installed on his computer. Turns out his laptop could be just up the street from him right now. But what does he do with the IP address he got from Dropbox? [More]

EECB Gets Microsoft To Stop Dillydallying And Overnight Laptop

EECB Gets Microsoft To Stop Dillydallying And Overnight Laptop

George was able to get Microsoft to pick up the pace and ship him a laptop he’d been waiting for for almost a month thanks to a well-crafted EECB. What I like about his is the little personal story he puts at the beginning that’s very much in line with the “praise with faint damn” approach we’ve advocated in the past. [More]