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laptops
laptops
Dell Texted Me A Deal That Was Too Good To Be True
Anna says Dell sent a special offer on a laptop via text, and even though she acted on the sale immediately she hasn't been able to bag the deal, and instead was offered a similar product for $150 more. More »
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The Apple Store Guy Could Tell I'd Had A Bad Day, So He Pretended My Laptop Was Still Under Warranty
Michael says his virtual life was shattered when his out-of-warranty MacBook crapped out, but he lucked into a free replacement at a San Diego Apple Store, where he took his computer and knelt at the altar, hoping for a miracle. More »
HP EECB Leads To Complete Refund For Defective 2-Year-Old Laptop
(cag2012)
When Rick's 2-year-old laptop failed for the second time due, he did not roll over and buy a new laptop or pay $400 for the repairs. This particular model of laptop had been recalled due to this very flaw, and that was not acceptable to Rick. He fought back, and shares his tale of triumph. More »
Reach Acer Executive Customer Service
Acer's customer service is so horrible that even if you manage to escalate to their corporate and executive offices, you may not get anywhere. But if you'd like to try anyway, here's a phone number and executive emails that may work: More »
Surprise Knife In Lenovo Box Cuts Reader
Reader Christian says he opened his recent Lenovo purchase only to get a nasty surprise: a deep cut on his finger from a box cutter left inside the package.
UPDATE: Lenovo wrote Christian back to say sorry and offer him a free battery. More »
UPDATE: Lenovo wrote Christian back to say sorry and offer him a free battery. More »
Don't Let Your Parents Buy An Awful Laptop For Too Much Money
(Photo: digi_dt)
It's easy for companies to target non-tech savvy people to unload outdated products that pale in comparison to the stuff on the lower end of the market. Alvaro spotted this terrible deal, which offers a machine with 512MB of RAM, a Pentium IV processor and a 30GB hard drive for $400. More »
Woman Accuses Dell Tech Support Of Launching Her Webcam Without Permission
(Photo: NBC-2)
I always keep a little sticker over the webcam lens on my netbook when I'm not using it, because I don't trust that I know enough about computers to be 100% confident my webcam is off when I want it to be off. And if you think that's being too paranoid, look at what happened to Dianne Annunziato earlier this month when she called a Dell support line for help with her laptop. More »
Don't Get Cat Vomit On Your Laptop
(Photo: dougwoods)
Tayler's cat and Tayler's MacBook Pro just had an unfortunate run-in. Does anyone have any advice on cheap ways to repair this laptop, or at least how to get the content off of it without paying hundreds of dollars? More »
Geek Squad Finally Replaces My Linux-Infested Laptop
(Photo: Maulleigh)
An anonymous Best Buy customer told us in December that the Geek Squad refused to honor his extended warranty on his laptop because he had installed (horrors!) Linux. More »
HP Replaces Battery Problem-Plagued Laptop
(Photo: frankieleon)
We posted Nathan's story about his inability to get HP to help him with his laptop battery problem yesterday. Now the company quickly diagnosed the issue and offered to do a warranty exchange with the computer. More »
Acer Recalls 22,000 Defective Laptops
22,000 Acer laptops have been recalled by Acer and the CPSC because of a wiring defect. The computers can short circuit, melt the casing, and theoretically burn users. More »
Lenovo Ignores Customer, Waits For Gift To Reach Wrong Destination
(Photo: jonathansin)
We hear that Lenovo, heirs to the Thinkpad line of laptops, makes some very nice computers. In the last few months, though, more and more Consumerist readers are having problems getting the company to complete an exchange in which money is exchanged for a computer. E.J.'s purchase is one such failed exchange, and his father's Christmas laptop is now lurking in a UPS facility, a few hundred miles away from where it was supposed to be delivered. More »
How Long Until The Netbook Becomes Obsolete?
(Photo: osde8info)
Netbooks are currently very popular, and were a hot gift this holiday season. But are the tiny, stripped-down computers really the future of consumer laptops? According to the BBC, some technology experts think that the netbook may have already peaked--and most of what people seek out netbooks for today, they may use other devices, including tablets, in the future. More »
How David Got A New Laptop From HP
David and his wife got stuck with one of HP's lemon laptops, and since the repairs just kept involving more faulty parts, they weren't solving the real problem. Here's how he eventually got a brand new laptop--different model--from HP. More »
Office Depot Repair Slathers Glue On Laptop, Says "Good Enough"
Scott's Acer Extensa broke, but he had an Office Depot extended warranty plan. Hooray! However, he writes, Office Depot's repair staff have a strange idea of what it means to repair a computer, and went right ahead and rendered his computer non-functional. More »
Consumer Reports Tests "Racist" HP Webcam
Consumer Reports decided to test the now famous "racist" HP webcam for themselves, being product testers and all, to see if they could replicate the problem or even find a solution to it. The solution: the webcam needs foreground light to function, and the more pigment in your skin, the closer you seem to have to sit. More »
Dell Mini 9 Mysteriously Ablaze! (Pics)
There's a big scorch mark on Hannah's floor. It appeared last week after her Dell Mini 9 began suddenly sizzling and smoking and melting. We have pictures, and questions.
Best Buy 'Optimized,' Raised Prices On Laptop Model I Wanted
(Photo: The Mexican Reader)
The Mexican Reader tells us a Best Buy tale we've heard all too many times -- He goes into a Best Buy to buy a computer, only to find he can't buy the one he wanted at the advertised price because everything in the inventory has been "optimized." More »
Which Notebook Brands Are The Best?
(Photo: Wesley Fryer)
The website Laptop has launched a new series of posts about notebooks and netbooks. This time, they're grouping the models by brand and asking readers to weigh in. Up first: HP, which generally has good aesthetics and keyboards as well as multitouch technology, but bad touchpads and heat issues. They also note that customer service is pretty bad for HP products. More »
Use The Internet To Subvert Bogus Best Buy Optimization Fees
(Photo: amanjo)
Patrick discovered a clever way of avoiding Best Buy's silly optimization fees as he shopped for a laptop: Shop online and opt for in-store pickup. More »
