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    • what the dell

      Dell Sells Laptop With External Drive But No Way To Connect It To Computer

      David says he bought a Dell tablet that came with an external CD/DVD drive but no way to hook it up, making it all but impossible to install his operating system. More »

      10:00 AM on Wed Nov 4 2009
      By Phil Villarreal
      10,556 views, 66 comments

    • what the dell

      I Sent Dell My Laptop And All I Got Back Was This Stupid Hard Drive

      Maybe Adam is being a bit unreasonable here, but when he sends in a laptop to be repaired he expects to receive not only the laptop's hard drive, but the entire computer. More »

      8:45 AM on Mon Nov 2 2009
      By Phil Villarreal
      11,211 views, 49 comments

    • success stories

      Reader Receives $900 For Broken Laptop In Small Claims Court

      Ryan in North Dakota bought a very nice HP laptop in 2007. This particular model, he DV6000, has a certain flaw, and HP extended the warranty to cover inevitable repairs. But when the computer broke down for the second time at the tender age of two and a half years, and HP wouldn't repair it for free, he was angry. He had expected to get at least four years' use out of the laptop. More »

      2:45 PM on Fri Oct 23 2009
      By Laura Northrup
      10,100 views, 106 comments

      Most discussed thompson: "I spent $1,150 on this laptop expecting to get at least four full years of use out of it. I more »

    • computers

      Lenovo Screws Up Every Part Of Computer Purchase

      Dan and his roommate had a crazy plan. They would use Dan's credit card to purchase a laptop computer from Lenovo. The roommate would write Dan a check for the total amount the computer cost. Lenovo would ship a working computer to the roommate, thus completing a straightforward exchange of currency and consumer goods. Unfortunately, life is not that simple in the Land of Lenovo. More »

      9:00 AM on Thu Oct 22 2009
      By Laura Northrup
      12,304 views, 51 comments

      Most discussed madanthony: The problems with ordering is probably because mismatched billing addresses and different ship-to addresses are often associated with credit card more »

    • waiting

      Dell Lies About Repairs, Ruins Vacation

      Michael emailed us, and Dell, from a loaner computer while he's on a trip. His own laptop isn't working, and thanks to a steady stream of broken promises and incorrect information, now he's stuck without access to the software and development files he needs for his work. More »

      3:52 PM on Tue Oct 20 2009
      By Chris Walters
      8,155 views, 106 comments

      Most discussed rewind: I have purchased Dell (both new and refurbished, private use and business) for many years. On the business side I more »

    • da bomb

      EECB Succeeds Where Stupid Sony Techs Fail

      Remember back when some individuals referred to good things as "da bomb?" They probably didn't have the Executive Email Carpet Bomb in mind, since Consumerist didn't yet exist, but they should have. Here's to re-branding "da bomb" as shorthand for the EECB. Just look at what it did for c0crusader, a spurned Sony laptop customer who used da bomb to shake Sony down for $99. More »

      10:05 AM on Tue Oct 20 2009
      By Phil Villarreal
      4,488 views, 37 comments

      Most discussed zentex: da bomb? really? something tells me it just wont stick Phil, no matter how many times you throw it on the more »

    • what the dell

      Dell Slowly Sends Out Crappier Replacement Laptop

      Yuriy's Dell laptop conked out last month, and so far the company has said "Dude, you're NOT getting a Dell" via its convoluted replacement process. All Yuriy has to show for the effort of trying to get the computer replaced is an inferior model. More »

      9:53 AM on Mon Oct 19 2009
      By Phil Villarreal
      5,695 views, 38 comments

      Most discussed GoodBytes: I know that Dell likes either 2 models in their laptop. Hitachi, or Seagate. If you have Hitachi, it's jackpot. more »

    • win

      Best Buy "Optimized Laptop" Features Nothing But An Error Message

      Reader L951B951 saw our recent posts about Best Buy's dubious "optimization" services, so he went to the store armed and ready to demand an unopened laptop. The trouble is — he says Best Buy had opened them all. Did this stop our hero from coming away with a laptop without paying the optimization fee? Of course not. More »

      11:55 AM on Tue Oct 6 2009
      By Meg Marco
      21,229 views, 177 comments

      Most discussed Coelacanth: I don't see why the AG has to get involved, provided Best Buy can provide an accurate description of what more »

    • windows 7

      Your New Computer's Free Windows 7 Upgrade? Not So Free, Actually

      Not many people really want a computer with Windows Vista. The sensible thing for customers who need a computer—but not right away—to do is wait until the launch of Windows 7 and then buy a computer with the much-awaited OS pre-installed. Vendors realize this, and are trying to get Vista-laden machines off their shelves with the promise of a free upgrade to Windows 7 when it comes out. A free upgrade that is not, in fact, free. More »

      3:49 PM on Thu Oct 1 2009
      By Laura Northrup
      22,802 views, 89 comments

      Most discussed zigziggityzoo: Why not offer it as a download, and burn it yourself for $.05 (Cost of CD)? more »

    • i've seen better buys, actually

      Best Buy: That Laptop Isn't "Open," It's Just "Optimized"

      Shopping for laptops in Missouri, Patrick noticed an odd, unwelcome feature — a sticker on the box, pictured, identified the computer as 'optimized' by the staff. More »

      10:10 AM on Mon Sep 28 2009
      By Phil Villarreal
      21,392 views, 129 comments

    • oops

      Behold Dell's "Buy One Wireless Card, Get 120 Free" Promotion

      Dell accidentally skipped Andy in Canada's wireless card upgrade while putting together the laptop he ordered. He called them and they sent the card along at no cost to him. Great service! The service was so great, in fact, that instead of just one wireless card, Dell went right ahead and shipped Andy a case of 120 of them. More »

      3:00 PM on Sun Sep 27 2009
      By Laura Northrup
      30,106 views, 102 comments

      Most discussed calchip: I'm confident that by tomorrow afternoon, as a result of the Consumerist post, Andy will have Dell falling all over more »

    • how to

      So You Want To Sue The Company That's Screwing You Over

      Jon wants us to recommend a good lawyer to sue HP for screwing him over on laptop repairs. We do not offer legal advice like that. We do, however, believe strongly in the power of small claims court. More »

      10:32 AM on Fri Sep 18 2009
      By Chris Walters
      9,757 views, 44 comments

    • busted

      Software Rescues Stolen Laptop From Porn Lover

      When Florida businessman David Krop's two laptops were stolen from his car back in February, he didn't have much hope of getting them back. But he decided to try to log in using some remote access software he had installed on one of the computers. The software, LogMeIn, let him in, and he soon found himself seeing the world through new eyes. "Unaware that Krop was spying on his activities, the user of the Toshiba laptop visited porn site after porn site, taking breaks to check e-mail ... and place ads to Craigslist.com for what Krop said appeared to be some kind of female modeling business, " PC World reports. "My eyes just lit up," Krop says. "Just the fact he was online at that moment was amazing." More »

      5:44 PM on Thu Sep 17 2009
      By Marc Perton
      17,639 views, 61 comments

      Most discussed Quake 'n' Shake: "I didn't care whether it was stolen," he said. "I buy stolen stuff all the time. I don't care... If more »

    • troubleshooting

      Dell Support Tech Accidentally Gives Away Free Advice

      Our reader humphrmi recently managed to avoid shelling out unnecessary bucks for paid technical support from Dell. His secret? Listening very carefully to the support rep, who inadvertently gave away the info he was trying to get humphrmi to pay for. Which is good, since that information was only one sentence long. More »

      8:01 PM on Mon Aug 24 2009
      By Chris Walters
      24,271 views, 56 comments

      Most discussed xtc46 - thinksmarter...: The reason for this is becasue Dell (as well as every other OEM) use preactivated OEM keys for their windows more »

    • oops

      Lenovo Forgets To Charge Customers, Then Sends Them To Collection Agency

      Bart wrote to us about a strange experience he had after purchasing a new Thinkpad from Lenovo. He had a perfectly smooth transaction, until months later when he received a letter from a collection agency. The agency was demanding payment for the laptop he had already paid for. Or so he thought. More »

      5:14 PM on Fri Aug 21 2009
      By Laura Northrup
      12,964 views, 48 comments

      Most discussed MumblesFumbles: My takeaway from this... Don't do buy stuff from Lenevo. more »

    • above and beyond

      Apple CSR Ignores Company's Warranty To Recharge Customer's Love

      Sometimes the way to get sweet consumer justice is a series of pushy calls on the phone with CSRs or even the EECB route. But other times, probably more often, a sugary sweet touch and some good luck will get you farther faster. More »

      9:00 AM on Wed Aug 19 2009
      By Phil Villarreal
      10,527 views, 44 comments

      Most discussed bornonbord: Apple Store "genius's" (geni?) are hit or miss, for sure. I've brought products in one day that Genius A will say more »

    • above and beyond

      AppleCare Is An Extended Warranty Worth Buying

      I asked Apple this morning to replace my broken laptop now that they've reintroduced the anti-glare option on their 15" MacBook Pros. Apple agreed, and soon a new laptop will leave China destined for my apartment. This isn't the first laptop Apple sent me this month. It's the second. Here's why... More »

      7:30 PM on Tue Aug 11 2009
      By Carey Alexander
      24,573 views, 144 comments

      Most discussed MostlyHarmless: Now if only they stopped making people dumber by censoring dictionaries from their iPhones, then I would seriously consider buying more »

    • survey says

      Apple Has The Best Tech Support, Dell, HP, Acer Have The Worst

      After calling every major computer maker with two basic questions, Laptop Magazine determined that Apple has the best overall tech support, while Dell, HP, and Acer have the worst. Though the results aren't surprising, the depth of the PC makers' incompetence is truly disappointing... More »

      4:00 PM on Sat Aug 8 2009
      By Carey Alexander
      12,508 views, 197 comments

      Most discussed Skin Art Squared: You get what you pay for. Someday the rest of the existing Windows / PC crowd will figure that out. more »

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    • 1-18 of 237 for "Laptops"

    New York, 9:37 AM
    Tue Nov 10
    18 posts in the last 24 hours

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