Consumerist
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Posts Tagged “
Laptops
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Nigerian scammers
lawsuits
$54 Million Best Buy Lawsuit Over Lost Laptop Dismissed
Raelyn Campbell's $54 million pro se lawsuit against Best Buy over her lost laptop was dismissed on a procedural issue, thus showing the difficultly of suing a big company for a lot of money without a real lawyer. The trouble all started when she sent a laptop in for repairs to Best Buy, who lost it gave her the runaround for months, and then tried to buy her off with a $900 gift card. They later upped their offer to $1,100, but Raelyn decided to make 'em pay for all the lost photos and tax returns and the potential privacy invasion, and, to get big headlines, went for $54 million. She got some decent press, including a Today show appearance, but no money. In fact, she also had to pay the other side's legal fees, all two hours worth. I think she got what she was looking for, though: the satisfaction of getting Best Buy's name in the national spotlight for their tendency to let customers' laptops get lost and not really care about it. You can read the docket here.
$54 Million Lawsuit Against Best Buy? Poof, Gone [NAM] (Thanks to Wade!)
PREVIOUSLY: Woman Sues Best Buy For $54 Million Over Lost Laptop
homeland security
Court Rules Customs Agents Can Collect Data From Laptops & Cellphones Without Cause
Some visitors and citizens of the United States may be shocked to learn that their computers, cell phones and data devices are now subject to search and data retrieval upon entry into the U.S., even without cause or suspicion. On April 19th, the Ninth Circuit Court of Appeals ruled that all computers and data devices are the same as luggage in that they can be searched without cause, and that all collected data may be stored indefinitely. More, inside... More »
repairs
It Took 10 Emails, 4 Faxes, 40 Phone Calls and 7 Months To Get Acer To Replace Laptop
Scott in Ireland writes in with proof that it's not just American/Canadian consumers who get screwed by bad customer service. When his new Acer laptop went kaput, it took him over half a year to finally get a working, equivalent replacement—and after all that, Acer told him they wouldn't extend his warranty for the time he was without a laptop. More »
accolades
Geek Squad Replaces Soaked Computer For Free
Nicole's computer seemed to have developed water damage after she sent it in to Geek Squad, a favor for which they wanted to charge her $730. After her story posted to The Consumerist, some higher-ups cattle-prodded Sam, in charge of Geek Squad's "Public Defender" team, and he jumped into action. Now Nicole has her computer back, completely repaired, free of charge. She says, "Sam at Geek Squad corporate was really helpful." Woot, internet pillory wins again! PREVIOUSLY: Geek Squad Soaks Your Computer, Blames You (Photo: Getty)
shipments
FedEx Breaks Your MacBook, Doesn't Deliver It, Says Your Questions Are Irrelevant
We get that accidents happen. What we don't get is why FedEx won't tell this guy what happened to his laptop—why it went out for delivery, why it got returned back to the warehouse, why it was then reported damaged and undeliverable, and finally why the person he was sent to for help keeps stonewalling him by responding that his questions are irrelevant. More »
apple
Jeff says an Apple Genius gave his girlfriend back the wrong computer!
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"Apple Gave Me Back The Wrong Laptop!"
Jeff says an Apple Genius gave his girlfriend back the wrong computer!When my girlfriend encountered problems turning on her laptop, she was frustrated with yet another problem. 6 months ago, her hard drive crashed and she had to have it turned over a couple days of repair at the Genius Bar at the King of Prussia, PA.
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shipping
UPS Breaks, Steals Computer
Nick paid the UPS store in Woburn, Massachusetts $600 to ship his computer with insurance to and from England. UPS smashed the computer somewhere along the way and insisted that Nick would need to wait 4-6 weeks for a decision on his claim. After a month, Nick called the UPS store and was told that they needed additional documentation. Another month later, Nick decided to get a new computer and asked for the damaged computer back so he could use it for parts, only to find out that the UPS store had inexplicably shipped it to headquarters, which then delivered it to a stranger in New York named Ken. More »
warranties
Dear HP: It's Been 6 Weeks Since I Last Saw My Laptop Can You Please Return It?
Reader D misses his laptop. A lot. He hasn't seen it in 6 weeks. Despite tirelessly working to escalate his complaint up the ladder at HP, he keeps getting shuffled back around to "Jim," an executive customer service rep who just keeps repeating the same old story about a delayed part. More »
complaints
Geek Squad Soaks Your Computer, Blames You
Still think using Geek Squad to repair your computer isn't such a bad idea? That's what reader Nicole thought when she took her laptop in for a warranty covered repair. The laptop was sent off to a service center, "repaired", then sent back. She immediately noticed it had the same exact problem and sent it back 48 hours later. This time, she was told the warranty wouldn't cover it, as the Blue Screen of Death was now being caused by water damage. Nicole pointed out that there wasn't water damage the first time it was repaired for the exact same problem two days ago. Geek Squad responded by quoting her $775 for the repair. The details, below. More »
dell
PHOTO: Dell Breaks Your Laptop, Sends Replacement Full Of Pubes
Reader K's call to Dell tech support for his laptop resulted in the tech helping him break a different computer, then sending him a replacement laptop full of human pubic hair. After diagnosing a faulty power adapter with K's laptop, the Dell technician asked him to plug the malfunctioning adapter into his other, out-of-warranty Dell to confirm the problem. K was reluctant, but complied, and fried his old laptop in the process. To their credit, Dell offered a replacement; unfortunately, it had a full bush. Full email, with picture, below (photo is NSFL: Not Safe For Lunch). More »
success stories
We Post, SONY Replaces Long-Languishing Laptop
After Daniela's SONY laptop was stuck in a warranty repair purgatory for months and a SONY tech screamed at her over the phone accusing her of warranty fraud, her story appeared on The Consumerist. Now she happily writes:Almost immediately after my article was posted on the consumerist, I received a friendly and extremely apologetic call from a Sony exec. Before even calling me, he had reviewed my case and agreed fully that they were in the wrong. He apologized and offered to have my notebook repaired immediately!More »
laptops
Intel To Sell Ultra-Cheap Classmate PC To Americans
Great news, America: Intel's ultra-cheap Classmate PC isn't just for impoverished third-world schoolchildren anymore! The chipmaker today announced plans to sell the notebook domestically in the coming months. Intel insists its sub-notebook isn't designed to compete with the non-profit One Laptop Per Child project, which is powered by chips from Intel's rival, AMD, but they have aggressively moved to undercut OLPC wherever possible. The laptop will likely cost Americans less than $500. More »
followups
HP Replaces Missing Laptop After 3 Months
Remember N? He last saw his laptop in December after shipping it to HP for desperately needed repairs. After posting the story HP reached out to N, who tells us that he just received a spanking new machine. Read N's reaction and his tips for handling similar situations, after the jump. More »
Heavens, another Macbook has exploded. Apple is sending him a new one. [Appeltell]
defects
Dell Is "Too Cheap To Realize That I Have A Defective Laptop"
Reader Jake says he just opened his 45 day old laptop and the LCD cracked for no reason. Now Dell doesn't believe his story and won't cover it under his warranty. That sucks. More »
repairs
Our intern Alex's lemony MacBook Pro finally went out with a spectacular graphical display of what it looks like when a robot's brain dissolves. Fortunately, Apple made good on the promise they gave him last month when he asked about their replacement policy, and a new replacement MacBook Pro is on its way to him. They're also refunding a portion of his AppleCare. Is this just typical Apple follow-through or above and beyond treatment because Alex's story was posted on Consumerist?
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Apple Replaces Lemon Laptop As Promised
Our intern Alex's lemony MacBook Pro finally went out with a spectacular graphical display of what it looks like when a robot's brain dissolves. Fortunately, Apple made good on the promise they gave him last month when he asked about their replacement policy, and a new replacement MacBook Pro is on its way to him. They're also refunding a portion of his AppleCare. Is this just typical Apple follow-through or above and beyond treatment because Alex's story was posted on Consumerist?
More »
complaints
There have been several business article written about how Dell is changing its bad customer service ways, but after you read Anthony's horrible tale, you will know that Dell hell is very alive and very real:
Man Haggles With Dell Over Laptop Since 2005
There have been several business article written about how Dell is changing its bad customer service ways, but after you read Anthony's horrible tale, you will know that Dell hell is very alive and very real:In April of 2005, I purchased a Dell Inspiron 9300 laptop computer. Approximately a year later, I was given a replacement for ongoing issues with the computer, and that replacement served me fine for approximately another year before it too had ongoing issues and was replaced under warranty. However, this is where the problems began...More »
