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    • consumer confusion

      Befuddled Customers Find Netbooks Are Nyetbooks, Notebooks Are Notbooks

      The majority of people in the market for a laptop can't tell the difference between notebooks and netbooks, and are disappointed to end up with one when they thought they bought the other, an NPD survey finds. More »

      10:59 AM on Wed Jun 24 2009
      By Phil Villarreal
      0 views, 73 comments

    • laptops

      HP Ruins Yet Another Laptop Repair—Three Times And Counting

      Tyler needs his laptop repaired, but he's got the bad luck to own an HP product. If you read Consumerist regularly you know that Hewlett-Packard has one of the worst track records for taking care of its customers. The last time we posted a complaint, the person who reached out to us from the corporate side was a third party at a PR firm hired by HP, if that tells you anything about how little they care about doing a good job. Read Tyler's recap below and remember it the next time you're in the market for a computer. More »

      9:34 PM on Mon Jun 22 2009
      By Chris Walters
      0 views, 73 comments

      Most discussed dave_coder: Wow that's a pretty strong statement by Consumerist in the top paragraph. You guys do realize that HP sells far more »

    • funny

      Jake Hunts For A Good Laptop

      Funny or Die has a pretty funny, nsfw parody of the current Microsoft "You find it, you keep it" commercials. Jake's in the market for a decent laptop that can meet his needs, which include a big screen, the ability to go online, and enough cash left over for some subscriptions to certain adult websites. It's basically what the real commercial would look like in a world without TV censors. More »

      1:05 PM on Thu Jun 18 2009
      By Chris Walters
      0 views, 39 comments

      Most discussed Ayarkay: Maybe I just haven't been paying much attention to them, but I don't actually "get" the 'You Find It, You more »

    • follow ups

      More Info On Replacing An HP Laptop Motherboard

      We asked John, who wrote to us earlier this week about replacing the motherboard in his HP laptop, to send us a link to the listing he found for $150. Below is his response.

      Several readers also contacted us to point out that HP extended the warranties on a number of models recently due to motherboard failures, so John or other readers may have more options than they initially thought. More »

      7:25 PM on Wed Jun 10 2009
      By Chris Walters
      0 views, 46 comments

    • repairs

      Need Your Apple Product Fixed? Try TechRestore Or iFixIt

      I've always relied on TechRestore for cheap upgrades or repairs on any Apple products I've owned, but if you prefer DIY repairs, try the new iFixit website, which will sell you the parts and then provide detailed guides on what to do with them. More »

      5:08 PM on Wed Jun 10 2009
      By Chris Walters
      0 views, 25 comments

      Most discussed temporaryerror: I got an ipod mini battery for $6 online, and made it just like new. Also, supposedly you can more »

    • computer repair

      How Much Should It Cost To Replace The Motherboard On A Laptop?

      John's wife's laptop died, and his local Geek Squad wants $800 total to replace the motherboard. John says he found the motherboard for $150, and he wants to know why Geek Squad thinks it will require $650 in labor. So all you IT and geek readers out there, we ask you: is this a fair price? More »

      6:29 PM on Mon Jun 8 2009
      By Chris Walters
      0 views, 232 comments

      Most discussed thereij: Going to BB was your first problem. Actively seeking out the geek squad was your second. Either do the repair more »

    • discounts

      Best Buy Offers Enticing -$120 Off Laptop Price

      Looking for an insane deal on a laptop? Look no further than Best Buy. They have a sale going on now that you wouldn't believe. We got a screencap just in case you miss it. More »

      7:11 AM on Fri Jun 5 2009
      By Laura Northrup
      0 views, 66 comments

      Most discussed ergasiophobiac: Just a warning, it's got Windows Vista 64-bit pre-installed. A number of people have migrated up to 64-bit operating systems, more »

    • computers

      HP Overdrafts Your Checking Account After 4-Day-Old Laptop Breaks

      The hard drive of Chris's HP laptop failed within its warranty period. Technically, it was four days after he bought the brand-new computer, but who's counting?

      He was willing to give the company the benefit of the doubt. HP sent him a replacement hard drive, without including the prepaid shipping label he needed to send the hard drive back. Then...well, that's when things sort of all went to hell. More »

      7:08 AM on Thu Jun 4 2009
      By Laura Northrup
      0 views, 208 comments

    • fire

      HP Calls About Pants Burnin' Laptop

      HP called Consumerist about our inquiry about Jillian's sparking and flaming HP dv2845se laptop adapter that she says burned a hole in her pants and caused a welt on her leg. Jillian had also alleged that HP customer service, regular and escalated, was both unresponsive and rude. HP told us.... More »

      2:20 PM on Thu May 21 2009
      By Ben Popken
      0 views, 70 comments

      Most discussed calquist: My Toshiba got insanely hot to the point that I would put icepacks under it. Turns out it was just more »

    • fire

      HP Adapter Catches Fire, Burns Pants, Execs Ignore

      UPDATE: HP Calls About Pants Burnin' Laptop

      Pants pants, burning bright, in my house in the night, thanks to a malfunctioning power adapter for the HP dv2845se. It's no Blake but it is what happened to reader Jillian Madison. While she was using her laptop, her adapter started sparking and burst into flames, burning a hole in her pants and causing a welt on her legs. Now, after dozens of phone calls and emails to HP executive support and HP executives, and 6 weeks of waiting, she hasn't heard a thing back from HP, though she says some reps have given her an earful of rudeness. More »

      11:34 AM on Tue May 19 2009
      By Ben Popken
      0 views, 82 comments

    • recalls

      HP And Compaq Laptop Computer Batteries Recalled Due To Fire Hazard

      HP announced today that laptop computer batteries have been recalled as a fire hazard due to risk of overheating. Affected models are HP Pavilion, Compaq Presario, HP, and HP Compaq computers sold from about August 2007 to March 2008. Find out if your computer is affected and get a replacement battery at HP's site.

      HP Recalls Notebook Computer Batteries Due to Fire Hazard [CPSC] (Thanks to The Fake Geek for the heads-up)
      HP Notebook PC Battery Pack Replacement Program

      (Photos: Markusram and CPSC)

      6:23 PM on Thu May 14 2009
      By Laura Northrup
      0 views, 18 comments

      Most discussed Overheal: Heres a question: Why do they need my Warranty tag? Its asking for my Battery Serial Number, and my Laptop Warranty more »

    • usps

      USPS: Your Five New, Insured Laptops That We Lost Are Worth $74

      The US Postal Service lost five new Lenovo laptops that Pedro's friend bought and shipped to him. Pedro expected that this might happen, so he wisely insured the package for $3,000. After stalling for about two months, USPS finally agreed to pay his insurance claim, but reduced the payment, claiming his merchandise was only worth $74. More »

      4:50 PM on Thu May 7 2009
      By Alex Chasick
      0 views, 261 comments

      Most discussed kamikazee05: Ths s wht wld hppn f w ntnlz hlth cr. "Yh s th lvr y wr sppsd t gt? Wll, more »

    • videos

      Macbook Air Stabbed In Face With Kitchen Knife

      Well here's one way to say you think the Macbook Air hinge sucks... by stabbing it in the face with a kitchen knife! Ree! Ree! Ree! Ree! I dunno, maybe people who can't type also can't open and close their Macbooks properly. Just a thought.

      8:19 PM on Thu Apr 30 2009
      By Ben Popken
      0 views, 93 comments

      Most discussed Tadeh Bazik: Flipping IDIOT. i have a macbook air, and it has no such hinge problem. furthermore, if you look more »

    • dell

      Dell Breaks Customer's New Laptop Remotely, Won't Send Him Replacement

      Anthony has been a long-time Dell customer and has shared his positive experiences with friends and family, but that's come to an end thanks to Dell's abysmal customer service. It's been one month since he first received his new Studio 15 Laptop, which worked correctly for 4 days. Since then, he's been on the phone with Dell for a total of 14 hours, he's watched a Dell CSR remotely break his laptop by interrupting the BIOS flash, he's been locked out of the data on his hard drive, and there's still no replacement laptop on the way to him. When he copied us on this email, he added, "All I wanted was the computer that I paid for long ago." More »

      4:20 PM on Mon Apr 20 2009
      By Chris Walters
      0 views, 156 comments

      Most discussed pecan 3.14159265: You can (and will) go wrong with a Dell! This is one of the worst stories I've seen come up here, more »

    • customer service

      HP Will Fix Your O And P Keys For $298...Oh Hell Just Buy A New Laptop

      Randy tried to get new O and P keys for his HP laptop. The outsourced, English-is-not-his-first-language, customer service rep won't sell or send him the keys and instead insists that Randy sit in for a $298 repair. Blithely indifferent to Randy's increasing incredulity and rage, the customer service rep suggests that for that amount of money, Randy should just buy a new laptop for $400. That's right, a new laptop because two of the keys are bad. The ridiculous chat transcript, inside... More »

      12:48 PM on Fri Apr 10 2009
      By Ben Popken
      0 views, 153 comments

      Most discussed Knippschild: Is it just me, or was Randy acting like a spoiled little brat the entire time? more »

    • hewlett packard

      Reader Uses HP Executive Customer Service Number, Great Success!

      Chris reports getting sweet satisfaction from HP after he searched for their executive customer service number on our site and gave them a ring: More »

      3:39 PM on Tue Apr 7 2009
      By Ben Popken
      0 views, 13 comments

    • amnesia

      Best Buy Forgets It Sold Laptop, Won't Take Customer's Money

      The Best Buy where Toni bought a laptop earlier this month has no record of the sale, and it won't collect the funds that have already been released from her account. This sounds like a fun problem to have—$1500 extra dollars, free laptop, woo hoo!—but it's actually pretty annoying. Toni doesn't want this phantom $1500 messing up her balance indefinitely, and she doesn't want to feel like she's stolen a laptop. More »

      3:01 PM on Tue Mar 24 2009
      By Chris Walters
      0 views, 132 comments

      Most discussed pecan 3.14159265: antoineawwad: Canceling an account to open a new one just to avoid payment is criminal, and stealing. The OP more »

    • dirty tricks

      Office Depot Employee Claims He Photoshops Price Tags

      Who needs to lie about inventory when you can inflate the price directly? LAPTOP has uncovered more dirty secrets of Office Depot employees being dishonest to customers, this time by altering price tags on clearance items to incorporate the cost of an extended service plan. More »

      12:29 PM on Tue Mar 17 2009
      By Chris Walters
      0 views, 35 comments

      Most discussed ShyamasriPera: Staples does something similar. I was there last week and there were signs all over the place saying "Install service more »

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    • 1-18 of 211 for "Laptops"

    New York, 5:49 PM
    Sun Jul 5
    6 posts in the last 24 hours

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