email@example.com – CEO
The next time you’re disputing a 900 number call to a sex hotline and the CSR tells you nobody else could have made that call, remind them of this story. Over the past 10 months, a Verizon technician made 5,000 calls to sex chat hotlines, totaling 45,000 minutes of dirty talk at a cost of $220,000. He placed the calls from over 950 tapped residential and commercial accounts throughout Bergen county in New Jersey. He has since resigned, and been charged with theft by deception and theft of services.
You know those Verizon ads where someone is trying to make a call and like 100 Verizon people show up to help them do it? Arelene’s story is sort of like that. Except they all showed up to help her change her address. And they were one at a time. And it was over the phone. And it took several days. Here’s her tale, and how she eventually won…
But in this first real slowdown of the wireless age, consumers seem to be saying that home-based telephones are expendable luxuries, like Starbucks lattes or Coach handbags. And it makes sense. Confronted with high inflation, soaring energy costs, and stagnant wages, millions of households are facing choices about which monthly bills to pay and which commitments to maintain. And if it comes down to one or the other, the mobile or the home-based land line, it’s clear which is a necessity and which is an option.
benpopken: How did the company track down which “Jessica” it was?
Reader Pam asked Jessica if she could port her landline to her mobile account, prompting the Sprint CSR to respond: “No, are you nucking futz?” Pam wasn’t expecting an abusive chat when she visited Sprint’s website to research a potential contract extension, but Jessica unexpectedly appeared with advice that wasn’t just rude, but also wrong.
A mysterious letter was anonymously faxed to our headquarters by a self-described “disgusted” Verizon customer service rep angry at how he/she says Verizon is screwing over landline customers. Here’s the highlights of his gut-spilling:
- 30,000+ people nationwide have still not received the free HDTVs Verizon promised new FiOS triple-play subscribers
- Verizon totally screwed up the “blitz” promotion, leading some customers signing up and not getting their discounts, others getting too much discount, and others not getting their discount for months
- Employees issued over $1 million in credit in January ’08, double what was given out in Jan ’07
- $250 in discretionary credit has been reduced to $50
- Internally, Verizon refers to customer service reps who give out “too much” credit due are called “offenders.”
Man gets rid of his landline, or “snail phone,” but maintains his DSL service, saves money, lives to tell the tale.