Ron has his AT&T U-Verse cable TV, Internet access, and phone lines working now, but only after spending most of the past week fighting with AT&T. He could have had access back on Saturday, the very first day of the outage, but an AT&T rep told him that sending a tech out to him on a Saturday was impossible. It’s not. They shipped a replacement for his malfunctioning gateway out via UPS. It got lost. Ron is frustrated, because he likes U-Verse. When it works. [More]
Yesterday, we wrote about a new “minimum use” fee AT&T was charging to landline customers without long-distance service plans. Per the official company line, the only way to get around the fee is to make the equivalent amount in long-distance calls or pay another fee to remove access to long-distance from your account. But a CSR from AT&T tells Consumerist that you can probably get the fees credited back to your account if you just ask. [More]
The 45,000 striking Verizon workers agreed to return to their jobs earlier this week while a contract is ironed out, but the time away from their posts could have far-reaching effects on the economy. Because the workers were off the job the week the Labor Department surveyed employers, they won’t count among the ranks of the employed for the August jobs report. [More]
Tonly lives in a deluxe condo building in the sky. Unfortunately for him, high-density urban living and AT&T DSL don’t mix. He waited three months for sweet, sweet Internet access because, as AT&T explained, all of the ports for the building were full. Just a few months later, his access cut out for no clear reason. The most logical explanation is that the line to his condo was switched off by mistake during another customer’s install. Easy enough to fix, isn’t it? But Tony owns his modem, and AT&T is using that as an excuse not to fix the problem. [More]
Last month, FCC chair Julius Genachowski said the commission was preparing to take on the problem of landline bill cramming, the practice of placing mysterious third-party charges for everything from long-distance to yoga classes on your landline bill. Earlier today, the FCC announced more details of its proposed plan. [More]
One might think that a recently-widowed 82-year-old woman moving in with her grandson in another state would be have a valid reason for AT&T to waive the early termination fee on her phone and Internet package. Not so! Reader Chris is the grandson in this situation, and he helped his grandmother get the $150 ETF waived. AT&T has finally cooperated: they think. [More]
Starting October 16, all Verizon Communications landline, FiOS, and DSL customers will have to pay a $3.50 fee if they pay their bills by credit or debit card. (Currently there are no plans to apply to same to wireless customers). The only way to get around it is to sign up for auto-billing. Verizon says the new fee is because they have a new vendor for processing credit and debit transactions, and they’re passing on the lack of savings to you. [More]
Brad can’t bring himself to drop his landline because he sees it as a security blanket, but Verizon is making it a tough choice for him, because it’s charging him more than he thinks he owes on his pay-per-call plan. He’s asked Verizon for an itemized bill, but the company refuses and says it would only give up the information if subpoenaed. [More]
Are Disconnected Landlines Just As Useful In Emergencies As Connected Ones? Responding to comments on our post and on CRO, Consumer Reports posts a follow-up on the debate over the value of landlines in emergencies. [Consumer Reports Electronics]
Using a cell phone as your home phone comes with a risk Although consumers can save money by canceling their land lines, they risk dropped calls and difficulty being located if they ever need to call 911. What do you think: are the savings worth the risk? [Consumer Reports Electronics]
firstname.lastname@example.org – CEO
The next time you’re disputing a 900 number call to a sex hotline and the CSR tells you nobody else could have made that call, remind them of this story. Over the past 10 months, a Verizon technician made 5,000 calls to sex chat hotlines, totaling 45,000 minutes of dirty talk at a cost of $220,000. He placed the calls from over 950 tapped residential and commercial accounts throughout Bergen county in New Jersey. He has since resigned, and been charged with theft by deception and theft of services.
You know those Verizon ads where someone is trying to make a call and like 100 Verizon people show up to help them do it? Arelene’s story is sort of like that. Except they all showed up to help her change her address. And they were one at a time. And it was over the phone. And it took several days. Here’s her tale, and how she eventually won…
But in this first real slowdown of the wireless age, consumers seem to be saying that home-based telephones are expendable luxuries, like Starbucks lattes or Coach handbags. And it makes sense. Confronted with high inflation, soaring energy costs, and stagnant wages, millions of households are facing choices about which monthly bills to pay and which commitments to maintain. And if it comes down to one or the other, the mobile or the home-based land line, it’s clear which is a necessity and which is an option.
benpopken: How did the company track down which “Jessica” it was?
Reader Pam asked Jessica if she could port her landline to her mobile account, prompting the Sprint CSR to respond: “No, are you nucking futz?” Pam wasn’t expecting an abusive chat when she visited Sprint’s website to research a potential contract extension, but Jessica unexpectedly appeared with advice that wasn’t just rude, but also wrong.
A mysterious letter was anonymously faxed to our headquarters by a self-described “disgusted” Verizon customer service rep angry at how he/she says Verizon is screwing over landline customers. Here’s the highlights of his gut-spilling:
- 30,000+ people nationwide have still not received the free HDTVs Verizon promised new FiOS triple-play subscribers
- Verizon totally screwed up the “blitz” promotion, leading some customers signing up and not getting their discounts, others getting too much discount, and others not getting their discount for months
- Employees issued over $1 million in credit in January ’08, double what was given out in Jan ’07
- $250 in discretionary credit has been reduced to $50
- Internally, Verizon refers to customer service reps who give out “too much” credit due are called “offenders.”