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Posts Tagged “

landlines

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followups

Sprint's "Nucking Futs" "Jessica" Fired

Jessica: I work for the company that hires the chat agents for sprint. I just wanted to let you know that after you guys posted "Sprint To Customer: "Are You Nucking Futs?"", the supervisors found the person and they have been fired. Thanks for the heads up! there's no way it would have ever been found.
benpopken: Ha, sweet, which company is that?
Jessica: It's called InQ. "Jessica" (we're all "Jessica") is a real person, every time. no auto-responses, just scripts. But that person just was really new and apparently didn't "get it". I've been working there for about 6 months, and that's the first time I've seen something like that.
benpopken: How did the company track down which "Jessica" it was? More »

11:00 AM on Wed Apr 16 2008
By Ben Popken
27,581 views, 88 comments

Latest by Tibeerius: @annswers: They could be cruising for a lawsuit....my call center company is pretty liberal about FMLA issues. There was a girl that used it liberally in my account, she was ultimately fired because she told them she needed to leave more »

customer service

Sprint To Customer: "Are You Nucking Futs?"

Reader Pam asked Jessica if she could port her landline to her mobile account, prompting the Sprint CSR to respond: "No, are you nucking futz?" Pam wasn't expecting an abusive chat when she visited Sprint's website to research a potential contract extension, but Jessica unexpectedly appeared with advice that wasn't just rude, but also wrong.

UPDATE: Sprint's "Nucking Futs" "Jessica" Fired

More »

12:10 AM on Sat Apr 12 2008
By Carey
81,577 views, 88 comments

Latest by corvi_yallis: I actually ported my landline to t-mobile when I still with them. hehe. The only downside is that you'd get telemarketing calls for awhile, even though you're on do not call list. After 3-4 years, I'm still getting a couple every more »

confessions

LEAKS: Insider Says Verizon Isn't Fulfilling Advertised Discounts For Tens Of Thousands

A mysterious letter was anonymously faxed to our headquarters by a self-described "disgusted" Verizon customer service rep angry at how he/she says Verizon is screwing over landline customers. Here's the highlights of his gut-spilling:

  • 30,000+ people nationwide have still not received the free HDTVs Verizon promised new FiOS triple-play subscribers
  • Verizon totally screwed up the "blitz" promotion, leading some customers signing up and not getting their discounts, others getting too much discount, and others not getting their discount for months
  • Employees issued over $1 million in credit in January '08, double what was given out in Jan '07
  • $250 in discretionary credit has been reduced to $50
  • Internally, Verizon refers to customer service reps who give out "too much" credit due are called "offenders."

If his allegations are true, they could prove fodder for the NJ AG's office.

Full letter scan, inside...

More »

12:28 PM on Thu Mar 27 2008
By Ben Popken
11,192 views, 34 comments

Latest by lase170: IT'S ALL 1,000,00% TRUE, TRUE, TRUE! I too worked for verizon in NJ and was so disgusted too with all those emails and calls from customers that we were unable to help. Let me also respond to NOW to this comment that more »

howto

HOWTO: Drop Landline, Keep DSL

Man gets rid of his landline, or "snail phone," but maintains his DSL service, saves money, lives to tell the tale. More »

8:57 AM on Tue Oct 31 2006
By Ben Popken
1,358 views, 8 comments