Verizon’s Refusal To Repair Landline Service Leaves Elderly Man Without Phone For Months

(Alain Ferraro)

While plenty of Americans rush to acquire the latest and greatest in new telecom technology, there are some that only need the basic phone service they’ve had for decades. But as we’ve seen on multiple occasions recently, a number of traditional landline users are being left out in the cold as Verizon tries to transition customers away from copper line service and to fiberoptic phone lines. And for one elderly New Yorker, Verizon’s apparent inflexibility resulted in months of having absolutely no service at all. [More]

Usage: Consumer Reports September 2015
Story: Robocalls
Brand: CPR
Model: CallBlocker Protect
CU: N/A
Photographer: Rebekah Nemethy

Consumers Put Robocall-Blocking Devices To The Test

While we wait for phone companies to get around to offering services that help consumers block unwanted prerecorded robocalls, there are already several options available for people to use now, but not all of them may be up to the task. [More]

(Alan Bruce)

FCC Proposal: Phone Companies Need To Offer Backup Power, Actually Notify You If They Kill Off Your Copper-Wire Landline

FCC chairman Tom Wheeler is introducing a new proposal to the commission today that would attempt to protect consumers’ interests while advancing the transition away from plain old copper-wire service and onto IP data networks. [More]

Verizon Tells Another Customer To Switch To Fiber Or Lose Landline Service

Verizon Tells Another Customer To Switch To Fiber Or Lose Landline Service

Even though his landline service was working fine, a man in Virginia was recently told by Verizon that he had two weeks to switch to the company’s fiberoptic service or lose his account altogether. [More]

Verizon Threatens To Disconnect NJ Landline Customer Unless They Switch To Fiber

Verizon Threatens To Disconnect NJ Landline Customer Unless They Switch To Fiber

Copper wire is expensive and old-fashioned. Phone companies don’t want to maintain or use it anymore. Still, some customers like their reliable old land-lines, and the law creates certain obligations for phone companies to provide and maintain them. But Verizon is apparently so sick and tired of providing plain old telephone service that they’re threatening to disconnect customers who don’t “voluntarily” upgrade to fiber A.S.A.P. [More]

Telecom Union Says Verizon Is Neglecting Landlines

Telecom Union Says Verizon Is Neglecting Landlines

Though more than 40% of U.S. homes are now cellphone-only, many millions of Americans still have landline service. But a union representing 35,000 Verizon employees says the company is refusing to repair broken copper-line networks. [More]

(БРАТСТВО)

New Comcast Customer Loses Old Phone Number

When people switch from one phone provider to another, even for landline service, they’re supposed to be able to port their phone number from their old phone company to their new one. That didn’t happen for one new Comcast customer, who lost her phone number of 15 years when she switched from AT&T. [More]

(Brian Rome)

Verizon Fined $2 Million For Failing To Investigate Rural Calling Problems

Verizon and other operators of copper wire landline service have been accused in recent years of letting these old networks fall into disrepair in order to shift consumers over to wireless and fiberoptic services. It certainly doesn’t help Verizon’s case when the company spends months failing to investigate problems with rural phone service that its own data showed existed. [More]

FCC Proposes Some Consumer Protections As They Inch Closer To Killing Off Copper Landlines

FCC Proposes Some Consumer Protections As They Inch Closer To Killing Off Copper Landlines

Phones are wireless, consumers are cutting back, and copper is expensive: all are reasons why the big phone companies want permission from the FCC to walk away from old-fashioned landline networks and to keep moving toward an internet-based future. The FCC tentatively agrees, and voted 3-2 today to take another baby step in the process that will end up making the nation’s century-old copper landline network obsolete. [More]

41% Of U.S. Homes Are Now Wireless-Only

41% Of U.S. Homes Are Now Wireless-Only

Ten years ago, only about 1-in-20 American homes were cellphone-only. By 2010, that rate had soared to 1-in-5. And according to the newest data from the Centers for Disease Control and Prevention, the percentage of U.S. homes that have ditched landlines completely has doubled since 2010, and now stands at 41%. [More]

The New York Times Offers Helpful Explanation Of What A Phone Booth Is

The time has come, it seems, to sit the children down by the glow of the 55-inch flat screen TV set to the fireplace channel, and tell them all about what that weird looking metal and glass box used to mean to people. Yes, kids, we had to use landline telephones for many years, some inside one of these magical “booths.” The New York Times can explain. [via Jim Romanesko]

Verizon Accused Of Deliberately Neglecting Landline Service To Push Customers To FiOS

Verizon Accused Of Deliberately Neglecting Landline Service To Push Customers To FiOS

It’s no secret that companies like AT&T and Verizon look at their aging copper landline networks as expensive dinosaurs of a pre-Internet age. But one advocacy group alleges that Verizon has allowed its copper lines to fall into disrepair in the hopes of pushing landline customers to Internet-based phone service. [More]

AT&T Announces First Two Locations For Tests Of Internet-Based Landlines

AT&T Announces First Two Locations For Tests Of Internet-Based Landlines

In January, the FCC gave landline telecom providers the go-ahead to begin tests of Internet-based phone service intended to replace existing copper-line phone networks. Today, AT&T finally revealed the two locations in which it would like to kick off its testing. [More]

FCC OKs Tests That Would Replace Copper Landlines

FCC OKs Tests That Would Replace Copper Landlines

We told you earlier today that the FCC was scheduled to vote on whether or not to allow landline telephone service providers to initiate regional tests that would replace existing landline networks with Internet-based VoIP phone service. The Commission has met and agreed that it will permit regional tests to move forward. [More]

FCC To Consider Move Toward Ditching Existing Landline Networks

FCC To Consider Move Toward Ditching Existing Landline Networks

UPDATE: The FCC has met and voted unanimously to approve the tests. Telecoms now have until Feb. 20 to submit proposals and a final decision will be made in May. [More]

(BarnesAntiques)

New Jersey Island Won’t Get Its Landlines Back After Sandy Because Copper Is Too Expensive

Gather close, you young folk, and listen to a tale of times past, when everyone had phones that connected them to the rest of the world through wires. In days gone by, people relied on these so-called landlines especially in times of natural disasters or power outages. As such, one New Jersey island’s residents are none too pleased that Verizon won’t reinstall its landlines after Hurricane Sandy destroyed the original lines. [More]

(ChrisGoldNY)

Verizon Decides To Not Force Sub-Par Service On New Yorkers Left Without Phones By Hurricane

Last fall, Hurricane Sandy tore through the Mid-Atlantic, leaving entire coastal towns in New York and New Jersey without landline service. Verizon only made it worse for some residents, choosing to test replacing the ruined copper-wire network with its craptastic Voice Link service. After months of complaints from residents businesses and concerns about public safety, Verizon has decided to abandon that test and replace the copper lines in Fire Island, NY, with fiber optic cable. [More]

(Abrilon)

Californians Paying 115% More For AT&T Landline Service Than They Did Before Deregulation

Supporters of removing price caps on utility services claim that deregulation will ultimately result in lower prices and more competition. But a new report claims that when California ditched pricing regulations on landline phone service, it only led to huge bill increases for AT&T customers. [More]