Valve "Deactivating" Customers Who Bought "Orange Box" Internationally

Valve "Deactivating" Customers Who Bought "Orange Box" Internationally

According to reader Todd, there are quite a few customers are finding their “Orange Box” games have been deactivated by Valve because they bought them from a seller that wasn’t authorized to do business with US customers.

Dell Sends You Halo 3 Slightly Early

Dell Sends You Halo 3 Slightly Early

Reader pr0zac would like the world to know that Dell sent him Halo 3 slightly early. He’d like to thank Dell (and DHL) and apologize to everyone who has to wait, um, a couple hours.

Microsoft Presents: UPS And The Case Of The Vanishing XBOX 360

Microsoft Presents: UPS And The Case Of The Vanishing XBOX 360

Reader Daniel’s XBOX 360 went missing after he shipped it back to Microsoft via UPS. UPS did not give him a receipt. Now that they’ve lost the package, Microsoft won’t send Daniel a new XBOX 360 because he has insufficient proof that he shipped it in the first place. Daniel has a signed letter from the UPS manager stating that UPS did indeed pick up the package, but that’s not good enough.

"Bill Gates, You Suck"

Dan Jouver, a self-identifying southern Floridian, is yet another customer experiencing Xbox’s notorious Red Ring of Death product failure, multiple times, but unlike others, he is eventually driven to destroy his Xbox on-camera in a series of exciting scenarios.

XBOX360 Consumer Pwns Microsoft Using Level 34 American Express Powers

XBOX360 Consumer Pwns Microsoft Using Level 34 American Express Powers

Remember Richard? Microsoft and numerous commenters mocked him for trying to get his XBOX360 fixed under warranty repair because he had a random tech pry open the box, thus voiding the warranty.

Microsoft Won't Take Your Credit Card Off Your Ex-Boyfriend's XBOX Live Account

Microsoft Won't Take Your Credit Card Off Your Ex-Boyfriend's XBOX Live Account

However much you like your man now, don’t let him sign up for XBOX Live using your credit card. Why not? Because after you’ve broken up, Microsoft won’t take your credit card number off of his account. Instead, they’ll tell you to change your credit card number or submit it to you credit card company as fraud. Also, they will be sarcastic to you on the phone. Weird, huh?

Xbox360 Tells Customer "I Am Laughing At You" And Hangs Up

Xbox360 Tells Customer "I Am Laughing At You" And Hangs Up

Is Xbox360 like the most fault-prone device in the history of video gaming or what? As if in a deliberate attempt to add injury to insult to injury, Microsoft provided only a 90-day warranty, AND staffed their call centers with a goodly numbers of jerks. To wit, this recent conversation Richard had when trying to get his Xbox360 fixed under warranty repair:

Wiis At Target This Sunday

Wiis At Target This Sunday

At least 60 Wiis will be arriving and selling at Target stores this Sunday, according to an inside source.

Target: Nintendo DS Lite On Sale With No Discount

Target: Nintendo DS Lite On Sale With No Discount

Reader Colin writes us to share an email he sent to Target about their practice of marking items as “Sale”… with no actual discount. Colin writes to Target:

I’m currently in the process of shopping for a Nintendo DS, and have been keeping out for any kind of deals on the item before I buy it. Today I was in the Turnersville Target, and I noticed a big red SALE tag on the DSes. However, the price was still the usual $129.99. I asked the clerk at the electronics counter and he told me “Yeah, that just means it’s at the price in the flyer.” Quite frankly, the only word I can think of for marking an item with a SALE tag when it is not, in fact, at a sale price, is deceptive.

We thought this might have been an isolated incident in New Jersey, so we went to our local Brooklyn Target and sure enough, the Nintendo DS Lite is marked “Sale” even though there is no discount.

Improved Xbox Warranty Is Victory For Gamer's Bizzare Project

Improved Xbox Warranty Is Victory For Gamer's Bizzare Project

Conor’s plan to return his broken Xbox in a 40ft shipping container is over, thanks to Microsoft’s improved Xbox warranty, which now says:

No Exchange: Best Buy Manager Tries To Void XBOX Warranty

No Exchange: Best Buy Manager Tries To Void XBOX Warranty

The clerk told the customer that Microsoft handles all warranties on the Xbox360 and that Microsoft would not allow BestBuy to exchange the device.

9 Insider Secrets From A Retail Video Game Salesman

9 Insider Secrets From A Retail Video Game Salesman

A salesman working at a popular video game store shares nine insider tips for customers:

Above And Beyond: Nintendo Fixes Wii In 30 Minutes

The message telling me I had to wait for a CSR didn’t even finish playing before a rep was on the line. I explained my problem and she said she’d get me an RMA right away to get it fixed.

GameStop: No Solicitation Calls = No Reservation Calls

GameStop: No Solicitation Calls = No Reservation Calls

I called my local Gamestop, where I know most of the employees by name, and asked what to do. They said they couldn’t help me directly, but to call customer service at (800) 883-8895. I called that number, waited on hold for a few minutes, got a CSR and asked that my name be removed from the solicitation list. I said that I don’t mind the calls telling me my reserved games are in, but that the solicitations needed to stop. He said that the two systems are linked, and that I couldn’t be removed from one without being removed from the other. I said that was acceptable, since I really didn’t want the solicitations. He asked for my phone number, I gave it to him, and he said he’d “put in a request” to have me removed from the system.

Is It New If GameStop Already Opened It?

Is It New If GameStop Already Opened It?

I stood there and watched the clerk open the cabinet and lift out a Sid Meier’s Pirates designed users manual. I see him pop open an empty PSP case and slide it in.

The Xbox360 Fiasco

ata on his new Xbox360. Only problem is that it came without a controller. So he returned it to Walmart. The next Xbox he bought had the “ring of death” failure. Another return. He tested the next one in-store, and it was fine, only to return home and have it not work when he tried to play any games on it. So he returned everything to Walmart, including games, got all his money back, and bought everything a GameStop.

Use Your DirecTV Remote To Power XBOX 360

Step 2) Press 991, then press 2. Now, press Power.

The Big Box Project

The Big Box Project

    This site is a result of my customer service experience with the Microsoft Xbox 360 support/repair team. My 360 failed for the second time in 6 months but this time the service has changed… without warning. According to their “highest tiered” phone agent, Microsoft has exercised their “right to change the terms and conditions” of my warranty without notification. Upon first failure I received an empty box in the mail to return the damaged goods in, shipping covered. This time the cost of shipping falls upon me and, apparently, there is no other option. I pressed and pressed and pleaded my case but I was assured there are no exceptions. Well, since they can’t help me out and cover the cost of an empty box, they are going to be receiving and returning the biggest damn box they have ever seen. I won’t spend 15 dollars but I’ll spend 15,000 dollars to prove my point and expose their conniving ways.