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microsoft
Though Microsoft bowed to a gamer backlash and gave 3-year warranty protection for the widespread Xbox hardware failure known as "The Red Ring of Death," it seems another debilitating malfunction, "The Red Light of Death," hasn't become enough of a PR fiasco to merit the same treatment. Let's help it along with reader Steve's story...
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"Red Light Of Death" Xbox Owner Wants Same Extended Warranty As "Red Ring Of Death" Sufferers
Though Microsoft bowed to a gamer backlash and gave 3-year warranty protection for the widespread Xbox hardware failure known as "The Red Ring of Death," it seems another debilitating malfunction, "The Red Light of Death," hasn't become enough of a PR fiasco to merit the same treatment. Let's help it along with reader Steve's story...
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tech support
DSL Reports has the story of an outsourced Comcast tech was fired after bragging online about using internal Comcast systems to get vengeance on hackers disrupting his Xbox. After annoying little twerps intentionally overloaded his Xbox with data (known as packet flooding), Mark Ribeiro, who describes himself as a "Comcast tier 2.5 support agent, which essentially means im one of the top 1% elitest agents," went to work. First he identified one of the perps and found out he was a Comcast customer. Then he looked up the kid's info in the Comcast support system and called the kid's father...
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Comcast Tech Abuses Power To Rack Vegeneance On Xbox Hackers
DSL Reports has the story of an outsourced Comcast tech was fired after bragging online about using internal Comcast systems to get vengeance on hackers disrupting his Xbox. After annoying little twerps intentionally overloaded his Xbox with data (known as packet flooding), Mark Ribeiro, who describes himself as a "Comcast tier 2.5 support agent, which essentially means im one of the top 1% elitest agents," went to work. First he identified one of the perps and found out he was a Comcast customer. Then he looked up the kid's info in the Comcast support system and called the kid's father...
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xbox
Microsoft Doesn't Know Why You Can't Access Any Of Your Saved Games
Reader Brad took his XBOX Live Gamertag to a friend's house. When he got home, he realized that he'd forgotten his memory card (with the Gamertag on it) at his friend's place. More »
drm
Microsoft Has No Answer For Their Broken XBOX Live DRM
Reader Kevin's XBOX 360 suffered the usual Red Ring of Death, so he sent it in to be repaired. He got back a different XBOX 360 with a different serial number. That would be no big deal, except Kevin has purchased a bunch of content through XBOX Live... content that is no longer fully functional due to Microsoft's broken DRM. More »
happy endings
Reid, the guy with the Playstation that Sony said was too dusty to repair, is getting his system replaced through his Visa card's extended warranty protection.
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Visa Extended Warranty Protection Replaces Infamous "Dusty Playstation"
Reid, the guy with the Playstation that Sony said was too dusty to repair, is getting his system replaced through his Visa card's extended warranty protection.
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complaints
Matt writes:
Best Buy Forbids You From Buying Assassin's Creed, Insists You're Buying It For A Minor
Matt writes:Yesterday I went through the horror of taking my 15 year old brother to the Best Buy in Orland Park, IL on LaGrange Ave. I had close to $100 in Best Buy Gift Certificates given to me for Christmas. My brother and I were en route to dinner and we decided to swing by the aforementioned Best Buy to pick up a video game, Assassin's Creed, and XBOX Live Gold. We entered the store. I browsed the camera aisle looking for a cable to possibly purchase for our flat screen then headed to the video game section. I picked up the said items and headed to check out where hell will shortly ensue.More »
defective
Scratch Too Hard On Your XBOX Live Card? Microsoft Won't Tell You The Code
Microsoft sells scratch off cards that contain codes you can use with XBOX live. Trouble is, if you get overzealous and scratch off the code along with the scratch-off stuff—you're out of luck. More »
price errors
EB Games Charges Two Different Prices For Same Game
A copy of "Digital Devil Saga 2" will cost you $19.99 at EB games. Or maybe it will cost you $29.99. Who knows! Depends on which one you're lucky enough to grab off the wall. Price mistakes like this happen all the time and there's not enough Weights and Measures people to catch them all. Maybe we can turns all these various price errors into a hit new gameshow. We'll call it, "The Price Is Wrong," and Kevin James, from "The King of Queens," following the same career path as Drew Carey, can host.
(Photo: lo.fiboy)
Researchers found that playing a Wii doesn't burn a whole lot more calories per hour than an Xbox, 167 vs 107, respectively. [icWales via The Raw Feed]
success stories
6 Months Later, Reader Gets New Xbox After UPS Loses His
Dan, whose Xbox360 was "lost in transit," spent the past six months trying to get either UPS or Microsoft to give him what he had paid his hard-earned money for, has finally succeed in his quest. After we posted his story (see Microsoft Presents: UPS And The Case Of The Vanishing XBOX 360) and he sent executive email carpet bombs (EECBs) to both UPS and MIcrosoft, they are shipping him a brand new Xbox360. We briefly spoke with Dan over IM about his harrowing journey... More »
polls
Is This Playstation 3 Too Dusty To Be Repaired Under Warranty?
audio
A Sony CSR admitted to reader Ive that dust should not void a Playstation 3's warranty. Transcript and audio, after the jump.
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Sony CSR: What? No! Dust Doesn't Void Your PS3 Warranty!
A Sony CSR admitted to reader Ive that dust should not void a Playstation 3's warranty. Transcript and audio, after the jump.
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sony
"I just got off the phone With PS3 customer support who kindly informed me that my PS3 is "too dusty" to be replaced under warranty. But won't provide pictures unless they are subpoenaed."
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Dust Voids PS3 Warranty
"I just got off the phone With PS3 customer support who kindly informed me that my PS3 is "too dusty" to be replaced under warranty. But won't provide pictures unless they are subpoenaed."
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retail
28 Confessions Of A GameStop Shift Supervisor
G, a shift supervisor at GameStop, is tired of all the GameStop bashing that goes on on the internet, and has written us a very lengthy guide to shopping at his store. Some of it is useful. Some of it is a defense of GameStop's unpopular policies. All in all, if don't enjoy being harassed for reservations or sold opened, "gutted" games, you should probably just shop somewhere else. More »
complaints
Valve "Deactivating" Customers Who Bought "Orange Box" Internationally
According to reader Todd, there are quite a few customers are finding their "Orange Box" games have been deactivated by Valve because they bought them from a seller that wasn't authorized to do business with US customers. More »
whoops
