Does “Lifetime Warranty” Mean You Have To Keep The Receipt For A Lifetime?

Does “Lifetime Warranty” Mean You Have To Keep The Receipt For A Lifetime?

Yesterday, we told you about what an easy time one Consumerist reader had when trying to get a replacement part for his 7-year-old Kohler faucet. Unfortunately, not every company is as generous when it comes to lifetime warranties. [More]

Kohler Advertises Lifetime Warranty, Actually Means it

Kohler Advertises Lifetime Warranty, Actually Means it

Often our readers feel like “customer service” exists to send customers in circles, and a “lifetime warranty” only lasts as long as the company thinks the lifetime of the warranty should be. But there are exceptions, those companies that we say have gone “Above and Beyond.” Robert tells us that one of those companies is plumbing fixture maker Kohler, home of the $6,000 toilet and a lot of great customer service. [More]

This Is A $6,000 Toilet

This Is A $6,000 Toilet

If you have six thousand dollars to spend, there are a lot of things that you can do with it. You could buy a used car. You could furnish your living room. You could even buy six thousand Taco Bell bean burritos. Or you could go for the ultimate in luxury for your rear end and buy the $6,390 Numi from Kohler, which features handsfree operation, a built-in bidet, and speakers for your MP3 player. [More]

Kohler Provides Flawless Customer Service

Kohler Provides Flawless Customer Service

Here’s an example of terrific customer service, this time from the sink and faucet company Kohler.