Comcast Admits Error In Requiring SSN Under "Patriot Act"

Comcast Admits Error In Requiring SSN Under "Patriot Act"

Comcast’s customer service czar Frank responded to our post “Comcast: “The Patriot Act” Mandates We Need Your SSN” by saying it was an error on part of the agent. Via Twitter he said:

Comcast: "The Patriot Act" Mandates We Need Your SSN

Comcast: "The Patriot Act" Mandates We Need Your SSN

Ryan wanted to order new Comcast service but balked at their request for a Social Security number. When he asked why they needed it, the Comcast chat rep said “The Patriot Act” required it. That doesn’t sound right to us, or to Ryan. His story and full screenshot of the chat, inside…