Comcast’s customer service czar Frank responded to our post “Comcast: “The Patriot Act” Mandates We Need Your SSN” by saying it was an error on part of the agent. Via Twitter he said:
know your customer
Comcast: "The Patriot Act" Mandates We Need Your SSN
By 9.22.08
Ryan wanted to order new Comcast service but balked at their request for a Social Security number. When he asked why they needed it, the Comcast chat rep said “The Patriot Act” required it. That doesn’t sound right to us, or to Ryan. His story and full screenshot of the chat, inside…
