Consumerist

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Kmart

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kmart

Tale Of A 16-Year-Old Kmart Employee

Despite the common stereotype, there are some young people willing to work hard. Patrick found a job at Kmart since it is one of few stores that starts hiring at age 16. He was hired under the guise of Customer Service Representative, but Patrick soon realized he was really the "Coach's Bitch." Besides being treated as nothing more than a slaveboy, Patrick says he was instructed to do things that are illegal for minors. His letter, inside... More »

abstinence

Is Kmart Selling Abstinence Pants?

Kmart has been catching some flack for selling young girls' pants that bear the message "True Love Waits" on the front and back, reports TheBuzz Blog. According to their description, "These athletic pants boldly proclaim just where she stands by pointing out that "True Love Waits" in a large screen print on the front and back of these pants." More, inside... More »

injuries

Cut Your Hand At Kmart? The Manager Will Provide Paperwork Instead Of Help

Paul reached into a clearance bin at Kmart and cut himself on a rotary blade. Blood everywhere, fingertips flying like chunky confetti, you can imagine the scene (oh wait, we just did for you). He went to the customer service desk to ask for help and was greeted with an annoyed store manager who was concerned about two things only: whether or not there was any "contaminated area" to clean up, and getting Paul to fill out some paperwork for insurance purposes. What she wasn't concerned about was helping Paul in any way, even after he explicitly asked for help, as the following exchange makes clear. More »

confessions

10 Confessions Of A Kmart Manager

Most people consider Kmart's merger with Sears the marriage from hell. It should come as no surprise that this sinking chain is leaving thousands of upset customers and employees in its wake, which perhaps explains a letter we received marked "10 Confessions" from a person identifying his/her self as a Kmart manager. The confessions, inside... More »

no checks

Certegy Decides Whether Or Not Kmart Will Accept Your Check

S. wrote a check at Kmart earlier this month and it was denied. No reason was given—just "denied." It turns out a separate company, Certegy, made the decision, so S.—who writes, "I've never had a bounced check"—tried to track down someone at Certegy who could tell her what was wrong with her checks.
More »

bribes

Kmart Will Trade You A Bottle Of Coke Or Free Candy For A Sears Credit Card App

Dan sent us this pic he snapped in a local Kmart and writes, "I remember a previous post on a Wal-Mart card that offered a 2-liter bottle, but I guess inflation caught up with big K as they are only offering 20-oz." More »

rankings

Latest ACSI Survey Is Out: You Really Like Dollar General

The American Customer Satisfaction Index has released its latest scores of retail businesses, so we thought we'd take a look at the department store rankings by constructing a handy graph. When it comes to customer satisfaction, apparently Dollar General is doing something right—and Wal-Mart, as usual, is doing lots of things wrong. More »

Sears will eliminate 200 "support" positions as part of their new "deck chairs on the Titanic" strategy. [Chicago Tribune]