(pixeljones)

Kmart Overcharged Me For Layaway Order, Then Their Servers Ate It

Caroline’s Kmart layaway order was wrong. After she placed the order online, the contract came back $92 more than it was supposed to be. Well, okay, no problem: she could just call up Kmart and straighten it out. That’s why stores have a huge customer service staff. Except for how she called up Kmart and they told her to direct her problems to her local store. For an online layaway order. She’s been struggling with Kmart for a month now. The staff at her local store have been extremely helpful, but that doesn’t solve her core problem: she’s been overcharged for an order that still hasn’t shipped after being paid in full. [More]

Nothing says "I just realized today is Feb. 14" like a pink stuffed bear.

Forget Christmas. This Kmart Has Already Moved On To Valentine’s Day

By now, you’re all familiar with Christmas Creep, the insidious inching of the holiday shopping season earlier and earlier into the year. But there’s a lesser-known holiday creep that is already showing up on the shelves of at least one retailer. [More]

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Kmart Teases Me With Virtual Rebate That Vanishes Into The Ether

Shopping online and looking for the best deal like a good consumer, Doug bought his Nintendo 3DS from Kmart. Part of the greatness of this deal was a $30 rebate that would (theoretically) come in the form of a gift code. Sending rebates to customers in the form of an electronic code seems so efficient, doesn’t it? Yes, we suppose it would be, if Kmart had sent the code, and if anyone at Kmart had any idea what it is that he’s talking about. [More]

Kmart Goes Above And Beyond To Help Mother Of Triplets

Kmart Goes Above And Beyond To Help Mother Of Triplets

Having one young child can be a hassle (or so I read on Facebook every day), but having triplets makes everything that much more complicated. So it was a great relief for one Consumerist reader when her local Kmart went out of its way to help her in her search for three car seats. [More]

(pixeljones)

Kmart Pretends I Gave Them Wrong PayPal Address, Is Now Out Of Wiis

Did you preorder a Wii U from Kmart? Chris did. Well, he tried to. He paid using PayPal, and Kmart now tells him that he typed in an incorrect PayPal address, and they’re sold out of them. The funny thing is that they must have had his correct address at one point: when he first placed the order, they debited his account or put a hold on it initially. So that’s weird. [More]

Kmart Changes My Layaway Item Prices, Adds Fees

Kmart Changes My Layaway Item Prices, Adds Fees

Betty is trying really hard to make Kmart honor what she thought were the terms of the layaway agreement. She was supposed to pay the original price and not have any layaway fees. That’s how it’s supposed to work, right? Not for Betty, and she’s incredibly frustrated. [More]

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The Future Of Sears And Kmart Depends On Cross-Selling, And They Suck At It

It’s Christmas tree buying season! Alan and his wife shopped around and found a spiffy fake spruce on Sears’ website. “In stock from Kmart,” said the Sears website. Well, then, they’re part of the same company: it shouldn’t be difficult at all to go to Kmart and get them to match the Sears price. Right? [More]

The grill in question.

Sears Offers Great Gas Grill Price Match That Goes Up In Flames After Pickup

It’s fall, which means that it’s time for apple cider donuts, driving around to peep at leaves, and summer merchandise on clearance. Paul’s dad caught a really great deal on gas grills, and bought one for him and one for himself. We wouldn’t expect this to be successful, but he managed to get Sears to price-match the sale price then at Kmart.com. Victory! But Sears being Sears, the promised refund disappeared, and Sears magically forgot that their employee had ever promised the price-match. [More]

Not To Be Outdone By Toys 'R' Us, Sears & Kmart Also Drop Layaway Fees

Not To Be Outdone By Toys 'R' Us, Sears & Kmart Also Drop Layaway Fees

UPDATE: A rep for Kmart and Sears tells us that the report we cited has it kinda wrong — right now the free layaway is only on for Kmart, and not Sears. Bummer! [More]

Sears Recalls Dehumidifiers Because Fire Is Not A Safe Dehumidification Method

Sears Recalls Dehumidifiers Because Fire Is Not A Safe Dehumidification Method

Yes, it’s a story about a Sears appliance, but not about its misdelivery or problems with getting it repaired. Well, sort of. If you bought a Kenmore-branded dehumidifier from Sears or from Kmart between 2003 or 2009, unplug it right away and get in touch with the company. More than a hundred overheating units have been reported to the Consumer Products Safety Commission, and some have caught fire or melted. [More]

Plastic Hanger Shrink Ray Costs You 4 Cents Per Hanger

Plastic Hanger Shrink Ray Costs You 4 Cents Per Hanger

Jeff needed some plastic hangers, and found some at Kmart that cost just a little more than he wanted to pay. But the odd thing was that the signage wasn’t quite right: the price given was for ten hangers, and the packages actually on the shelf contained eight hangers each. Okay, it’s not a big deal. And broken down, only a few cents’ difference per hanger. That doesn’t mean it isn’t annoying. [More]

Police: Grandma Used Shoplifting Tips From  TV's 'Cops' To Get Stuff To Bake With Grandson

Police: Grandma Used Shoplifting Tips From TV's 'Cops' To Get Stuff To Bake With Grandson

Picking up some great DIY tips from TV shows is all well and good when say, landscaping the garden or learning how to crochet tea cozies. What isn’t a great move is getting ideas on how to shoplift after watching Cops a few too many times, even if it’s so you can bake with your grandson. [More]

Do-Gooder Buys Out A Closing Kmart To Donate $200K Worth Of Items To Charity

Do-Gooder Buys Out A Closing Kmart To Donate $200K Worth Of Items To Charity

A Kentucky man was scoping out a Kmart set to close for good, trying to snag himself some good deals on the discounted items for his own business. But while he was at the register, a thought struck him — where does all the rest of this stuff go after the store is shut down? So he signed up to buy out the store and give items to the less fortunate. [More]

Worst Company In America Round One: Walmart Vs. Sears/Kmart

Worst Company In America Round One: Walmart Vs. Sears/Kmart

Just judging by appearances, this match-up has the feel of a strapping young heavyweight going up against a past-his-day bruiser who is clinging on to memories of his days as champ. But you never know if that elder fighter might have packed some bird shot and ball bearings in his boxing gloves. [More]

Here It Is, Your Lineup For Worst Company In America 2012!

Here It Is, Your Lineup For Worst Company In America 2012!

Welcome to Consumerist’s 7th Annual Worst Company In America tournament, where the businesses you nominated face off for a title that none of them will publicly admit to wanting — but which all of them try their hardest to earn. So it’s time to fill in the brackets and start another office pool. That is, unless you work at one of the 32 companies competing in the tournament. [More]

Kmart Manager Shot By Robber, Still Manages To Stop Robbery

If you’re shot while trying to prevent a robbery, not many people would hold it against you if you just let the bad guy finish up the heist and leave. But don’t tell that to the manager of the Seattle-area Kmart who not only survived his gunshot wound but also held the robber until police arrived. [More]

Shoppers Give Costco Highest Overall Marks Among Major Retailers

Our pals-in-arms at the Consumer Reports National Research Center recently asked more than 26,000 readers to rate their shopping experiences at the nation’s top retailers — both in-store and online — and in spite of being a members’ only warehouse store, Costco came out looking the best. [More]

First Sears And Kmart Closings Of 2012 Concentrated In Midwest And South

First Sears And Kmart Closings Of 2012 Concentrated In Midwest And South

Sears Holdings, owner of the perpetually troubled retailer power couple Sears and Kmart, has released the locations of 80 out of the 100 to 120 “under-performing” stores that will close in the coming months. Most of the stores on this first list are in the southern and midwestern U.S. [More]