(So Cal Metro)

Sears/Kmart Shop Your Way Rewards Program Not Very Rewarding

Stuey made a big purchase at Sears and ended up with a huge stack of Sears/Kmart ShopYourWay rewards points to spend. Well, that he could theoretically spend. The problem was that he couldn’t find anything he wanted that was available, didn’t come bundled with things that he didn’t want, and was eligible for purchase with rewards points. What could he do? That’s not very rewarding at all. [More]

(irishtermom)

Kmart Assumes I’m Home All Day, Waiting For My Mason Jars

Companies that ship things just can’t win. If a package gets stolen from a customer’s porch: somehow that’s their fault. Kmart has apparently taken precautions against that, blocking UPS from letting UPS drivers bring packages to a depot or leave it with no signature. Bringing it to a Kmart store: not an option. She doesn’t want to stay home all day and wait for a box of jars, her neighbors aren’t home during the day, and the situation has become ridiculous. [More]

Someone at Kmart needs a refresher course on the difference between dollars and cents.

Kmart, Where A $75 Pair Of Socks Now Only Costs 37 Cents

You know those pricey $75 socks you’ve been saving up to buy from Kmart? Consumerist reader Jon found them on sale for a huge discount at his local store. [More]

One of the many images found on James' camera.

Here Are Some Old Photos That Came With My “New” Camera From Kmart

Bargain hunters know that buying a floor model of something like a camera or a computer can be a good way to save a bit of money, especially on electronics. But floor models lack that appeal when you pay full price… and you were never told it was used. [More]

(carianoff)

Here’s The Problem With Kmart’s Layaway System

A former Kmart employee and frequent tipster who used to work at Kmart has read our recent stories about problems with Kmart layaway, and was able to offer some insights as to why layaway orders placed online are going wrong. Maybe. [More]

Thanks, Layaway Angels, for actually visiting Kmart.

Kmart Builds Holiday Ad Campaign Around Layaway Angels Of 2011

So far this year, we’ve mostly shared tales of people complaining about the process of purchasing items at Kmart using layaway. Last year, something inspiring started to happen. People, including our very own readers, would walk up to the customer service desk at their local Kmart and offer to pay off the layaway balance of a random family. The “layaway angels,” media outlets began to call them. The idea spread nationwide, mostly in Kmart stores. This year, Kmart has built an ad campaign around them. [More]

(Dee Speed)

Kmart Tracks Down Reader After 2-Day Shipping Became 2-Week Shipping, Tries To Help

You may remember reader Linda, who ordered a computer from Kmart with 2-day shipping as a Christmas gift for her mother. Kmart’s idea of “2-day shipping” that they charge extra for turned out to be “2-week shipping” once they actually got around to shipping the computer. That wouldn’t be so bad if it weren’t, you know, a Christmas gift, and if Kmart planned to ship it before December 24th. Based on the information in the post, the nice people at Kmart’s executive customer relations department tracked Linda down, which is impressive and only a little bit unnerving. [More]

(pixeljones)

Kmart Overcharged Me For Layaway Order, Then Their Servers Ate It

Caroline’s Kmart layaway order was wrong. After she placed the order online, the contract came back $92 more than it was supposed to be. Well, okay, no problem: she could just call up Kmart and straighten it out. That’s why stores have a huge customer service staff. Except for how she called up Kmart and they told her to direct her problems to her local store. For an online layaway order. She’s been struggling with Kmart for a month now. The staff at her local store have been extremely helpful, but that doesn’t solve her core problem: she’s been overcharged for an order that still hasn’t shipped after being paid in full. [More]

Nothing says "I just realized today is Feb. 14" like a pink stuffed bear.

Forget Christmas. This Kmart Has Already Moved On To Valentine’s Day

By now, you’re all familiar with Christmas Creep, the insidious inching of the holiday shopping season earlier and earlier into the year. But there’s a lesser-known holiday creep that is already showing up on the shelves of at least one retailer. [More]

(improbcat)

Kmart Teases Me With Virtual Rebate That Vanishes Into The Ether

Shopping online and looking for the best deal like a good consumer, Doug bought his Nintendo 3DS from Kmart. Part of the greatness of this deal was a $30 rebate that would (theoretically) come in the form of a gift code. Sending rebates to customers in the form of an electronic code seems so efficient, doesn’t it? Yes, we suppose it would be, if Kmart had sent the code, and if anyone at Kmart had any idea what it is that he’s talking about. [More]

Kmart Goes Above And Beyond To Help Mother Of Triplets

Kmart Goes Above And Beyond To Help Mother Of Triplets

Having one young child can be a hassle (or so I read on Facebook every day), but having triplets makes everything that much more complicated. So it was a great relief for one Consumerist reader when her local Kmart went out of its way to help her in her search for three car seats. [More]

(pixeljones)

Kmart Pretends I Gave Them Wrong PayPal Address, Is Now Out Of Wiis

Did you preorder a Wii U from Kmart? Chris did. Well, he tried to. He paid using PayPal, and Kmart now tells him that he typed in an incorrect PayPal address, and they’re sold out of them. The funny thing is that they must have had his correct address at one point: when he first placed the order, they debited his account or put a hold on it initially. So that’s weird. [More]

Kmart Changes My Layaway Item Prices, Adds Fees

Kmart Changes My Layaway Item Prices, Adds Fees

Betty is trying really hard to make Kmart honor what she thought were the terms of the layaway agreement. She was supposed to pay the original price and not have any layaway fees. That’s how it’s supposed to work, right? Not for Betty, and she’s incredibly frustrated. [More]

(sfxeric)

The Future Of Sears And Kmart Depends On Cross-Selling, And They Suck At It

It’s Christmas tree buying season! Alan and his wife shopped around and found a spiffy fake spruce on Sears’ website. “In stock from Kmart,” said the Sears website. Well, then, they’re part of the same company: it shouldn’t be difficult at all to go to Kmart and get them to match the Sears price. Right? [More]

The grill in question.

Sears Offers Great Gas Grill Price Match That Goes Up In Flames After Pickup

It’s fall, which means that it’s time for apple cider donuts, driving around to peep at leaves, and summer merchandise on clearance. Paul’s dad caught a really great deal on gas grills, and bought one for him and one for himself. We wouldn’t expect this to be successful, but he managed to get Sears to price-match the sale price then at Kmart.com. Victory! But Sears being Sears, the promised refund disappeared, and Sears magically forgot that their employee had ever promised the price-match. [More]

Not To Be Outdone By Toys 'R' Us, Sears & Kmart Also Drop Layaway Fees

Not To Be Outdone By Toys 'R' Us, Sears & Kmart Also Drop Layaway Fees

UPDATE: A rep for Kmart and Sears tells us that the report we cited has it kinda wrong — right now the free layaway is only on for Kmart, and not Sears. Bummer! [More]

Sears Recalls Dehumidifiers Because Fire Is Not A Safe Dehumidification Method

Sears Recalls Dehumidifiers Because Fire Is Not A Safe Dehumidification Method

Yes, it’s a story about a Sears appliance, but not about its misdelivery or problems with getting it repaired. Well, sort of. If you bought a Kenmore-branded dehumidifier from Sears or from Kmart between 2003 or 2009, unplug it right away and get in touch with the company. More than a hundred overheating units have been reported to the Consumer Products Safety Commission, and some have caught fire or melted. [More]

Plastic Hanger Shrink Ray Costs You 4 Cents Per Hanger

Plastic Hanger Shrink Ray Costs You 4 Cents Per Hanger

Jeff needed some plastic hangers, and found some at Kmart that cost just a little more than he wanted to pay. But the odd thing was that the signage wasn’t quite right: the price given was for ten hangers, and the packages actually on the shelf contained eight hangers each. Okay, it’s not a big deal. And broken down, only a few cents’ difference per hanger. That doesn’t mean it isn’t annoying. [More]