Sears Leadership Still Convinced That Rewards Program Will Save The Company

Sears Leadership Still Convinced That Rewards Program Will Save The Company

Shop Your Way Rewards is not a difficult program to join. The process consists of giving your e-mail address to a cashier at Sears or Kmart, and…that’s pretty much it. It doesn’t cost anything. Yet the leadership of Sears Holdings Corporation remains fixed on the program and the idea of having “members” rather than customers, and we still can’t figure out why. [More]

What Inappropriate Or Perfect Mother’s Day Merchandising Have You Seen This Year?

What Inappropriate Or Perfect Mother’s Day Merchandising Have You Seen This Year?

Stores usually mean well. They just want us to expand the definition of what we think of as an appropriate gift for Mother’s Day. Instead of the traditional flowers, jewelry, and gift cards, they want us to consider buying our mothers a tablet computer. Or clothing. Or laundry detergent. Wait, laundry detergent? Isn’t giving your mother cleaning supplies completely against the point of the holiday? [More]

(Nicholas Eckhart)

Police: Kmart Shopper Left Bathroom Deposit In Box Of Store Security Tags

If there are aliens out there scanning our world’s media reports, at this point I’m terribly afraid they think humans don’t now how to dispose of their waste properly — from public bike paths to parked cars, we’re just a mess. In yet another instance of presumably otherwise functioning adults, police say a woman did her bathroom business in a box of security tags at a Kmart store in Wisconsin. Sigh. [More]

Consumerist Friday Flickr Finds

(Nicholas Eckhart)

Here are eight of the best photos that readers added to the Consumerist Flickr Pool in the last week, picked for usability in a Consumerist post or for just plain neatness. [More]

(Nicholas Eckhart)

News Flash: Someone Will Probably Notice If You Try To Wheel A Jewelry Case Out Of Kmart

While we’ve heard of suspected shoplifters obscuring pilfered items on their person in unique ways in an attempt at subterfuge, police in Kingsport, TN say one woman accused of trying to steal from a local Kmart cut right to the chase in her effort, as she allegedly attempted to wheel an entire jewelry case out of the store. [More]

(Scott Miller)

Sears Holdings Lost $1.7 Billion In 2014, Considers This An Improvement

Sears Holdings has many assets: mostly, stores in malls that are slumping toward irrelevance, and strong brand recognition and loyalty among Americans over age 50 or so. The company is fighting to stay in business, and current efforts like offering Sears Canada stock to investors and selling stores to a real estate investment trust and leasing them back are part of that effort. Is all of this working? Well, Sears leadership sounds optimistic. [More]

(Nicolas Eckhart)

Kmart To Pay $102K For Refusing To Hire Dialysis Patient Who Couldn’t Give Urine Sample

Kmart must pay $102,000 to settle a disability discrimination lawsuit filed by the Equal Employment Opportunity Commission (EEOC) on behalf of a Maryland man who says the company reneged on a job offer when he couldn’t provide a urine sample for a drug test because of his kidney disease and dialysis. [More]

Just Because Your Kmart’s Shelves Are Empty, That Doesn’t Mean It’s Closing

Just Because Your Kmart’s Shelves Are Empty, That Doesn’t Mean It’s Closing

As Sears Holdings, the parent company of Kmart and Sears, tries to save itself from impending doom, the company is closing a number of its weaker stores. In the current round of cuts, Kmart stores are heavily affected, but the company wants to assure residents of one California town that in spite of empty shelves, their local Kmart store is not about to close. [More]

Sears To Close Parts Distribution Center In Dallas, Lay Off 77

Sears To Close Parts Distribution Center In Dallas, Lay Off 77

The new year has barely started, but it’s already time to shed a few more tears for Sears. The American retailing legend is trying to stage a comeback as a place where Americans are willing to shop again. Part of that comeback is shedding stores and facilities that it no longer needs. It’s time to add facility to that list: a parts distribution center in Dallas that employs 77 people. [More]

(Nicholas Eckhart)

Kmart Layaway Customers: Keep Yours Eyes Peeled For Refunds

If you’re one of the many upset people we’ve heard from after Kmart canceled many layaway orders and at first, told some customers refunds might not arrive in time to buy replacement Christmas presents, keep your eyes peeled for that money to be coming back to you soon, if it hasn’t already. [More]

(improbcat)

Kmart Apologizes For Layaway Debacle, Says Some Cancellations Were “Inadvertent”

UPDATE: Sears Holding Company has now posted a new entry on its blog with instructions for customers affected by the layaway fiasco. [More]

(Thomas Hawk)

Kmart Ruins Christmas By Canceling Layaway Orders, Holding Onto Refunds

UPDATE 12/18: Kmart says it’s finished processing all refunds, and customers should be receiving them “soon.”

UPDATE 12/17: Kmart has apologized for the debacle, saying some contracts were “inadvertently” canceled but people still might not get the item they ordered in time. [More]

Eddie Lampert Blogs Mini-Manifesto About Why Sears Has Shed 200 Stores

Eddie Lampert Blogs Mini-Manifesto About Why Sears Has Shed 200 Stores

Americans seem to love and hate their Kmart and Sears stores: our posts linking to unofficial but comprehensive closing lists have been very popular in the last few weeks. Americans apparently love to complain about their Sears Holdings stores, but don’t really want them to go away. Sears Holdings CEO and chief manifesto-writer Eddie Lampert recently took to the company’s blog to explain why the chain is getting rid of up to 200 stores. [More]

Layaway Angels Fan Out, Hit West Virginia And Tennessee

Layaway Angels Fan Out, Hit West Virginia And Tennessee

Layaway is a useful tool that some retailers only offer during the holiday season. Let lets consumers without access to credit pick out gifts and pay them off over time––and, as one mother pointed out to me, keeps gifts hidden at the store, far away from impatient, snooping kids. Layaway was dying out before the Great Recession, and came back with its own folk heroes: the Layaway Angels. [More]

New Kmart Ad Encourages Shoppers To Spend Least Amount Of Time Possible In Store

New Kmart Ad Encourages Shoppers To Spend Least Amount Of Time Possible In Store

The secret to successfully shopping at Kmart is to spend as little time inside a Kmart as you can. We think that’s the message of a new Kmart commercial, which portrays the best shopping trip to Kmart as one in which you spend approximately three seconds in the store: long enough to grab your online order, but not long enough to notice the broken floor tiles. [More]

(Scott Miller)

Sears Holdings Admits Plans To Close 105 More Stores, Won’t Say Which Ones

Last week, we shared an updated version of a list naming 109 Kmart and Sears stores reported by employees or local media outlets to be closing by early 2015. While Sears still won’t confirm or deny these reports on a company-wide level, the company did tell investors as part of its quarterly earnings report this week that it plans to close 105 more stores by the beginning of next year. [More]

Report: 109 Sears And Kmart Stores Now Expected To Close By Early 2015

Report: 109 Sears And Kmart Stores Now Expected To Close By Early 2015

There’s more cost-cutting planned at Sears Holdings through the end of this year and the beginning of next year. That news shouldn’t surprise anyone, but the total has increased to 39 Sears stores, and 70 Kmart stores, along with one Sears distribution center, one Kmart distribution center, and three Sears repair centers. [More]

(Nicholas Eckhart)

Employee’s Daughter Asks Kmart To Give Mom Some Time Off On Thanksgiving

Should stores be open on Thanksgiving Day? While some businesses, such as hotels, gas stations, airlines, and even restaurants must be open to keep civilization running and make sure other people can get to their destinations and enjoy their holidays. Yet many non-essential businesses are open. Like Kmart. The child of one Kmart employee is unhappy about this, and wants the store to consider maybe giving her mom, a 21-year employee, the day off. [More]