Proposed Law Would Ban Penalties For Negative Online Reviews

Proposed Law Would Ban Penalties For Negative Online Reviews

Days after California Governor Jerry Brown signed a new state law outlawing the practice of using non-disparagement clauses to penalize consumers who complain about business transactions, a few members of the U.S. House of Representatives have introduced a similar piece of legislation that would ban this questionable practice in all states. [More]

Complain All You Want, California! State Outlaws Silly Non-Disparagement Clauses

Complain All You Want, California! State Outlaws Silly Non-Disparagement Clauses

In the wake of lawsuits over online retailers that try to charge customers huge fees for allegedly violating “non-disparagement” clauses that prohibit customers from complaining about their transactions, lawmakers in California have approved a bill outlawing the ridiculous practice. [More]

KlearGear.com Ordered To Pay $306K To Couple Who Wrote Negative Review

KlearGear.com Ordered To Pay $306K To Couple Who Wrote Negative Review

The saga of the harmless little negative online review that resulted in a $3,500 “Non-Disparagement Fee” continues, with a Utah court ordering the owners of KlearGear.com to pay damages of $306,750 to the couple who wrote that review. But whether the company will ever pay up is another story. [More]

KlearGear Defends $3,500 Non-Disparagement Fee, Says Court Ruling Doesn’t Count

The Terms of sale on the KlearGear website included this Non-Disparagement Clause that tried to put customers on the hook for $3,500 if they dared to complain about bad transactions.

Last week, a federal court in Utah issued a default judgment in favor of consumers who had been slapped with a $3,500 “non-disparagement fee” from e-tailer KlearGear.com because they wrote something negative about a failed transaction online. The company failed to show up to court to defend itself, but now claims it will fight that judgment because mail about the case was sent to the wrong address. [More]

Court Rules Company Can’t Collect $3,500 “Non-Disparagement” Fee For Negative Online Review

The Terms of sale on the KlearGear website included this Non-Disparagement Clause that tried to put customers on the hook for $3,500 if they dared to complain about bad transactions.

For months, we’ve been telling you about KlearGear.com, the online retailer that was trying to collect a $3,500 fee from unsatisfied former customers over a negative review because of a “Non-Disparagement Clause” inserted into the site’s Terms of Sale after the customers made the purchase. The customers have been trying to fight the ridiculous anti-consumer fee (which shouldn’t apply to them anyway, as they never agreed to it at the time of purchase), and finally sued the company after having their credit tainted by a bogus debt. Now a federal court has sided with the couple and tossed out the $3,500 fee. [More]

Debt Collection Company Actually Admits It Did The Wrong Thing After Bad Online Review

Debt Collection Company Actually Admits It Did The Wrong Thing After Bad Online Review

Does anyone currently see any pigs fluttering past the window? Or maybe there’s a new ice skating rink in hell? Because a debt collection company has actually admitted it was wrong. Specifically, the company that owned the supposed $3,500 debt a businesses levied against a customer who posted a negative review about an online shopping experience. [More]