Fedex Office, the entity formerly known as Kinko’s, offers a service where you can upload a document, have it printed at a store near you, and pick it up. How wonderful! Unless the system, in its infinite wisdom, sends your document to a store that is a 4-hour drive away. That’s what happened to a UCLA law professor, who tried to call FedEx and fix the situation. Maybe this would have worked had the customer service rep been capable of basic communication in English. [More]
FedEx announced yesterday that they would be renaming Kinko’s “FedEx Office”
The workers at the FedEx Kinkos in Astor Place didn’t know how to react when reader Eric asked to overnight a letter. They were apparently trained to handle only the Kinkos side of the store, and weren’t sure how to ship Eric’s parcel—a school board election ballot—to Hackensack, New Jersey. Their solution was both innovative and idiotic: they told Eric to write his credit card info on a slip of paper, and promised to take care of everything the next morning.
Apparently, FedEx Kinkos will not rest until it adds every possible name to its title, because now in addition to being a FedEx… and a Kinkos… it’ll be a Geek Squad. That is, if “Project Xerox” is successful.
If you went to Kinkos, and had a sucky experience, you should first try to resolve your complaint with the manager in-store and on-the-spot. Failing that, write down the store address and call 1-800-463-3339.
Actually, up to the point where the lawyer and the employee start throwing money at it each other, it’s a fairly accurate depiction of both the staff and customers we’ve come to expect at the cesspool that is Kinkos.
It’s not often we get to link to videogames, but we’re happy to direct your attention to ‘Disaffected,’ a sort of inverse to the advergame—games that shill products as their primary or secondary purpose—where players experience what it’s like to be a Kinko’s-like employee.