A toilet plunger isn’t a terrifying weapon to anyone but germaphobes, or maybe a child with nightmares of being chased by Daleks. Yet a man in Utica, NY thought that it made a terrifying enough weapon that he attempted to rob three different banks while threatening tellers with the plunger. None of the robberies were successful.
When a person dies and their estate is settled, any remaining debt dies with them, including student loans. But there’s an exception: if a parent or other responsible grown-up co-signs a loan and the borrower dies a tragic young death, that co-signer is on the hook for the entire amount of the loan. That’s how co-signing works, after all. But after a Rutgers student died in 2006 after two years in a coma, most of his lenders (credit cards and student loans) deferred, then forgave his debts. Key Bank was the holdout, since the student’s father had co-signed his college loans at Key. Since 2006, the family has paid $20,000 of the $50,000 balance. It took an awful lot of negative publicity, but Key says that they will forgive the debt, and might not even put future families in the same terrible situation. [More]
When a growing number of bank customers go paperless and statement-free, is notifying them of new fees or policy changes only on their statements enough? Becky doesn’t think so. She’s annoyed that Key Bank instituted a $9 per month fee on some accounts recently, but only announced it on the statements that, thanks to online banking, she has no reason to pay attention to. [More]
Want your credit line increased, APR lowered, or your declined credit card application approved? Begging and pleading with customer service not getting you anywhere except front row seats to your personal puddle of shame? Then give some of the “backdoor numbers” a shot. [More]
After hearing about Hannaford’s giant customer data breach yesterday, Brian decided to cancel the debit card he’d used there. That’s when he found out that Key Bank really wants you to have a debit card. In fact, they’ll charge you a small monthly fee to not have one linked to your “free checking” account. We figure that this means Key Bank makes about $12 a year more off of customers who have linked debit cards—and that if you want greater security on your account, it’s going to cost you.
Ring ring, Mr. Banker, pick up the phone, we hit the stopwatch and hang up. Here are the results.
Today’s results in our week-long test of how long it takes banks humanoids to pick up the ring ring ring.
The results of today’s benchmark test to see how long it takes banks’ live humans to pick up the phone.
We’ll be calling up the banks this week to see who’s the quickest at having a human pick up the phone.