I’ve often heard, both from readers of this site and in real life, about the generous replacement policy that coffee-pod maker Keurig has when something goes wrong with one of their products. But if you happen to buy a model that’s defective, reader Synimatik tells us, Keurig will only replace it so many times before you’re on your own and have to just buy yourself a new one. He didn’t expect to spend more than $200 on what he calls a “disposable coffee maker.” [More]
Keurig’s single-use coffee pods might be convenient, but they can’t be recycled. Clean Water Action is calling on them to clean up their act, and Keurig has promised to try really hard. [More]
Joshua received such stunningly good customer service while shopping for a Mother’s Day gift at Costco that he had to share his story with Consumerist. He writes that he located a store that had the specific coffee machine that he wanted in stock, called the store to verify, and drove some distance to the store to pick it up. When he arrived, he learned that the store didn’t have the machine in stock after all…but it’s what happened next that makes this a true “Above and Beyond” story. [More]
If you have a problem with Keurig, makers of those coffee machines where the coffee comes in little pods that you just place inside, and regular customer service isn’t helping you, you can try nicely escalating to their Director of Customer Service or emailing their executive team.
Kyle recently bought a small Keurig coffeemaker. Very recently. He’s fond of it, but when it started dispensing watered-down coffee, he knew something was wrong. So he called Keurig, who informed him that his machine wasn’t allowed to break until he had owned it for 30 days.