Here at Consumerist, we receive a wide variety of e-mails: reader complaints, pleas for help, links to news articles and blog posts, bafflingly irrelevant press releases, grammar corrections, insider confessions, and funny photos. We read and appreciate all of it, but sometimes we receive messages that we simply don’t understand. [More]
For the last five years, Starbucks has paraded itself around as the one and only super-premium coffee brand offered as a single-serving Keurig cup. But now the coffee chain and Green Mountain have decided not to go steady any more, in favor of opening up the field to other coffee brands. [More]
Poor Keurig. Their K-Cup coffeemakers are immensely popular with consumers, but so are K-Cup-compatible brewing systems and coffee pods made by other manufacturers. That’s okay, though: the brand, part of Green Mountain Coffee, is in the process of developing its next brewer. The Keurig 2.0, you might say. This brewer won’t play nice with any unlicensed coffee pods. [More]
Sitting high atop the lofty Green Mountain — made entirely of coffee beans, natch — sits Old Man Keurig on his Green Mountain Coffee Roasters throne. He surveys his coffee kingdom with satisfaction, after all, it’s 3/4 of the single-serving brewer market. But what’s that, on the horizon? A challenger is riding in from Europe — Nespresso.
The thing about bandwagons is that anyone can hop on’em. You just need to have the right resources and the wherewithal to hitch yourself up there. Coca-Cola just bought what it needs to join the single-serving pod revolution, snapping up a 10% stake in Green Mountain Coffee so it can start working on its own system for making cold drinks at home. [More]
For all those mornings when you’re staring into your cup of coffee and sighing over the fact that it’s not, in fact, piping hot soup, well, okay, you’re odd. But also you’re in luck: Campbell’s Soup says it’s going to start offering K-cup soup packs for the Keurig single-serve coffee machines. This brings up the question of noodles for breakfast — and I think I’m onboard with that. [More]
I’ve often heard, both from readers of this site and in real life, about the generous replacement policy that coffee-pod maker Keurig has when something goes wrong with one of their products. But if you happen to buy a model that’s defective, reader Synimatik tells us, Keurig will only replace it so many times before you’re on your own and have to just buy yourself a new one. He didn’t expect to spend more than $200 on what he calls a “disposable coffee maker.” [More]
Keurig’s single-use coffee pods might be convenient, but they can’t be recycled. Clean Water Action is calling on them to clean up their act, and Keurig has promised to try really hard. [More]
Joshua received such stunningly good customer service while shopping for a Mother’s Day gift at Costco that he had to share his story with Consumerist. He writes that he located a store that had the specific coffee machine that he wanted in stock, called the store to verify, and drove some distance to the store to pick it up. When he arrived, he learned that the store didn’t have the machine in stock after all…but it’s what happened next that makes this a true “Above and Beyond” story. [More]
If you have a problem with Keurig, makers of those coffee machines where the coffee comes in little pods that you just place inside, and regular customer service isn’t helping you, you can try nicely escalating to their Director of Customer Service or emailing their executive team.
Kyle recently bought a small Keurig coffeemaker. Very recently. He’s fond of it, but when it started dispensing watered-down coffee, he knew something was wrong. So he called Keurig, who informed him that his machine wasn’t allowed to break until he had owned it for 30 days.