Sears, Kmart Recall Kenmore Fan Heaters Because They Are Not Supposed To Catch Fire

Sears, Kmart Recall Kenmore Fan Heaters Because They Are Not Supposed To Catch Fire

While flames have long kept humans warm during cold weather, fire is not the intended output of a Kenmore heat fan. That’s why Sears and Kmart have recalled 43,000 of the fans and will be issuing refunds to customers who bought them. [More]

(Great Beyond)

Buy A Plan From Sears Home Services, Get Even Less Service Than Before

Doug was working from a false assumption. He thought that the entity called “Sears Home Services” actually had the ability to diagnose and repair home appliances. Maybe someone around the office does, but none of the technicians who came out to work on his Kenmore washer and dryer seemed to know how to fix it. They were happy to sell him a service plan to cover the expense of those fruitless visits, though. [More]

(CPSC)

Sears Re-Announces Recall Of Dehumidifiers Because No One Prefers Fires Over Humidity

Would you rather have a humid living environment, or one that’s on fire? Ding ding — we’re pretty sure the owners of 800,000 dehumidifiers sold by Sears would agree with you. The retailer is again reminding consumers of a recall for a product line that had issues last summer, again, over fires linked to using the Kenmore dehumidifiers. Now might be a good time to check on your dehumidifier. [More]

Because it involves gas and stuff

You Really Don’t Need To Pay $70 For LPG Conversion Kit Delivery From Sears (Or Anyone)

Matthew bought a gas dryer, but needed one that runs on liquid propane. He only discovered this after installation. No big deal: you can get a little tiny converter, which fits in a small padded envelope. Or would, if Sears were willing to mail it. Which they are not. [More]

(hep)

Sears Dishwasher Breaks After 3 Weeks, Or Doubles As Automatic Floor Mopper

Kat didn’t say why she thought it would be a good idea to get a new dishwasher from Sears, but it didn’t seem like such a bad idea at the time, either. As an American over the age of twenty, she most likely remembers a time when the Kenmore brand name denoted quality, appliance salesmen didn’t kick you out of the store to go home and shop online, and dishwashers were supposed to last for longer than three weeks. [More]

(MrStinkhead)

Should Appliance Makers Pay To Replace Stainless Steel Appliances That Rust?

One of the more widely held beliefs about stainless steel appliances is that they will never rust. Alas, this isn’t necessarily true, as the alloy’s corrosion-resistance depends on its level of chromium and nickel. As the demand for stainless steel has risen in recent years, more customers are learning this the hard way. [More]

Kenmore ‘Elite’ Means ‘Only Eight Months Until Rust Spots Show Up’

Kenmore ‘Elite’ Means ‘Only Eight Months Until Rust Spots Show Up’

Reader Arglex recently remodeled their home and replaced all of the appliances. Like many Americans, the Arglex family have been loyal Sears customers for decades. They believed that Kenmore Elite appliances were, well, elite. Not that they would begin to rust after only a few months and not do their jobs properly. Like keeping ice cream cold. [More]

The grill in question.

Sears Offers Great Gas Grill Price Match That Goes Up In Flames After Pickup

It’s fall, which means that it’s time for apple cider donuts, driving around to peep at leaves, and summer merchandise on clearance. Paul’s dad caught a really great deal on gas grills, and bought one for him and one for himself. We wouldn’t expect this to be successful, but he managed to get Sears to price-match the sale price then at Kmart.com. Victory! But Sears being Sears, the promised refund disappeared, and Sears magically forgot that their employee had ever promised the price-match. [More]

Sears Dishwasher Includes Free Live Snake, Customer Is Unhappy For Some Reason

Sears Dishwasher Includes Free Live Snake, Customer Is Unhappy For Some Reason

I’ve shopped in enough pet stores to know that people will pay good money for snakes. One Sears customer in California got all upset yesterday when Sears came by her house to deliver a new Kenmore dishwasher from SearsOutlet.com. It was missing a few parts, which annoyed her. Oh, and there was a live snake taped to it. [More]

Sears Recalls Dehumidifiers Because Fire Is Not A Safe Dehumidification Method

Sears Recalls Dehumidifiers Because Fire Is Not A Safe Dehumidification Method

Yes, it’s a story about a Sears appliance, but not about its misdelivery or problems with getting it repaired. Well, sort of. If you bought a Kenmore-branded dehumidifier from Sears or from Kmart between 2003 or 2009, unplug it right away and get in touch with the company. More than a hundred overheating units have been reported to the Consumer Products Safety Commission, and some have caught fire or melted. [More]

Sears Doesn’t Handle Rejection Well, Incessantly Robocalls After You Refuse Fridge Delivery

Sears Doesn’t Handle Rejection Well, Incessantly Robocalls After You Refuse Fridge Delivery

Based on previous Consumerist stories about Sears, it might surprise you to learn that the refrigerator that Ginger and her husband purchased was brought to their home in one piece, on the correct day, and actually existed. Only they had discovered after placing the order that it was too wide for their kitchen, and they had ordered a new one instead. They were instructed to refuse the delivery, and then they would receive a correctly-sized fridge on a different day, and a refund. Yay! Only instead, they’ve received a barrage of robocalls from Sears, despite four separate attempts to cancel the order for the larger refrigerator. [More]

Sears Finds New And Exciting Ways To Not Deliver Me A Working Dishwasher

Sears Finds New And Exciting Ways To Not Deliver Me A Working Dishwasher

Years ago, in a time so foreign and distant that many of us can barely remember it, Sears was the place to go if you wanted to buy a quality appliance. That’s not the case anymore. Evidently now it’s the place to go if you want to buy a non-operational appliance and take a bunch of unnecessary days off work. Tomorrow morning, Jesse will be waiting for a technician to come by and (most likely) not get his new dishwasher to work. The second, replacement dishwasher that Sears brought after the first one didn’t work either. [More]

You Will Never Stop These Shipments Of Kenmore Filters

You Will Never Stop These Shipments Of Kenmore Filters

Automatic re-ordering of items you use a lot of can be a wonderful and convenient thing. But if you don’t want the thing anymore, ending that perpetual re-order can be a colossal pain in the butt. Dave had the water filters for his Kenmore fridge set for annual re-orders from Sears PartsDirect, but discovered a cheaper source. He tried to cancel the re-order, but wasn’t able to, so he removed all credit cards from his Sears account. They sent the filters anyway. [More]

Sears Might Repair Your Fridge, Isn’t Really Sure

Sears Might Repair Your Fridge, Isn’t Really Sure

For generations of Americans, Sears has simply been where you go when it’s time to outfit your new home. (At one point, you could even order your house itself out of the Sears, Roebuck catalog.) They, and their Kenmore appliances, were trustworthy, reliable, and quintessentially American. Now? Is Sears any of those things?

Waiting for the second repair on her two-year-old fridge, Joyce was surprised to learn that her Kenmore is just an LG with a badge slapped on it. Oh, and no one knows when the new compressor is coming, or whether it’s actually been ordered at all.

Reader Saves $400 Using YouTube To Fix Her Washer

Reader Saves $400 Using YouTube To Fix Her Washer

The fable goes that the nice white-haired appliance guys are a dying breed and they’re way better than their outsourced, van-driving, retail store counterparts. But sometimes the local guy is just as bad as the guy in the store wearing the official colored shirt. When her Kenmore model 417 front-loading washer went bust-o, Jane discovered she was able to save $400 in repair costs by learning how to fix it herself from Youtube videos. [More]

When Should My Appliance Service Agreement Actually Begin?

When Should My Appliance Service Agreement Actually Begin?

When should a new warranty begin? Reader ournextcontestant wonders this after purchasing a service agreement from Sears for a broken dishwasher. The new warranty begins on the day it was purchased, and not on the day that the appliance is put back in working order. Ournextcontestant doesn’t like this, believing that Sears is robbing him of valuable days of the warranty. Maybe weeks or months of the warranty, considering how long it takes Sears to actually fix things. [More]

Silly Reader Thinks Appliances Should Last Longer Than A
Year And A Half

Silly Reader Thinks Appliances Should Last Longer Than A Year And A Half

Maura has figured out what the “cares” in “Sears cares” actually stands for: “customers are reliable suckers.” That was the subject line of the e-mail she sent us about the experience she’s had trying to get her Kenmore washing machine fixed. Her washing machine that is what we once would have called “new,” is broken at only a year and a half old. [More]

CSR: Buy Some Window A/C Units From Sears While You Wait For Sears To Repair Your Central Air!

CSR: Buy Some Window A/C Units From Sears While You Wait For Sears To Repair Your Central Air!

This week, the temperature in many parts of the country has been cranked up to “broil.” We all know what that means: air conditioner breakdowns on a massive scale. Veronica’s sick, elderly parents purchased their central A/C from Sears four years ago. When she called up Sears, they told her that they could send someone to look at it at the end of the week. That wasn’t acceptable to Veronica: it was 103 damn degrees out there. [More]