Ask The Consumerists: How Do You Stay Calm When You're Being Wronged?

Ask The Consumerists: How Do You Stay Calm When You're Being Wronged?

Stacey has an interesting question for the Consumerist hive mind. She wonders: when you are in the middle of a grave consumer injustice, how do you stay calm? How do you hold on to your temper and stay professional, whether on the phone or dealing with a company in person? [More]