(Jay Phagan)

Signet Acquires Zales, Creates Mediocre Jewelry Voltron

We love to use wedding imagery when discussing corporate mergers, because it’s a useful metaphor: months of preparation and due diligence lead to a joyous union and (we hope) decades of happiness as life partners. In the case of the acquisition of Zale Corp. by Signet Jewelers Ltd., the comparison is just poor writing, since all companies involved are mall jewelry stores, where Americans buy their wedding bling. [More]

Cue Cutesy Commercials: Owner of Jared, Kay Jewelers Buys Owner of Zales In $1.4B Deal

Cue Cutesy Commercials: Owner of Jared, Kay Jewelers Buys Owner of Zales In $1.4B Deal

You can never have enough diamonds. If you’re Signet Jewelers that’s an accurate statement. The parent company of Kay Jewelers and Jared the Galleria of Jewelry is adding to its inventory by purchasing Zale Corporation, the parent company of jewelry store Zales. [More]

Consumerist Presents The 19 Worst Ads Of 2013, Brought To You By Consumerist

Consumerist Presents The 19 Worst Ads Of 2013, Brought To You By Consumerist

While we all have that one friend who is constantly littering our Facebook timelines with YouTube links to “Hilarius!” [sic] commercials, most of us hate advertisements. Even the ones that are funny or interesting the first time you see them will inevitably begin to grate after you see it for the 10th time in an hour. But some ads never even earn that initial chuckle, and instead go right to pushing that nerve that makes you want to body-slam your beloved 55″ TV. [More]

Kay Jewelers Doesn't Know How To Separate A Pendant And A Chain

Kay Jewelers Doesn't Know How To Separate A Pendant And A Chain

It seems that the only way Brian’s girlfriend could keep the necklace he bought her at Kay Jewelers from breaking is to not wear it, which isn’t really the intended use of a necklace. It has now broken three times in the same spot. He bought an extended warranty, which would have been a good idea if the store would replace the chain instead of repairing it over and over. Instead, he has to turn in the chain and pendant for store credit and buy something else. Why can’t they replace the defective chain and leave Brian the pendant? Because they just can’t. [More]

Why I'll Never Shop At Kay Jewelers Again

Why I'll Never Shop At Kay Jewelers Again

David bought a charm bracelet from Kay Jewelers last Christmas, and allowed an employee to upsell him to a different type of clasp for an extra $20. After the second time it broke, they tried to exchange the bracelet for one with a sturdier lobster claw clasp, but were denied–Kay would have to refund the difference in price, which they weren’t about to do. A few months later, assuming the bracelet issue was a fluke, David bought his girlfriend a ring at the same Kay store. He presented it to her this Christmas, and one of the diamonds fell out within days. And the charm bracelet broke again. He made another trip to the store to get these two items replaced. Likely his last trip to a Kay store ever. [More]

Take Your Jewelry To Kay For Repairs If You Never Want To See It Again

Take Your Jewelry To Kay For Repairs If You Never Want To See It Again

Consumerist readers may fault Michelle for patronizing a chain jewelry store, but she and her family have a solid relationship with their local Kay Jewelers store. Such a solid relationship, in fact, that when her boyfriend’s pocket watch needed repairs, she brought it back to the store in her hometown when it needed repairs. This turned out to be a mistake: she would have done just as well putting the watch under her mattress. [More]

Wedding Set Returns From China With Unacceptably Crappy Repair

Wedding Set Returns From China With Unacceptably Crappy Repair

Good news! Reader Jennifer’s wedding set has returned from its long voyage to China for repair. The bad news: she writes that the repair work done in China was so terrible that her local store sent it back out to a US repair facility to be fixed. When Jennifer finally went to pick the rings up, she found their repair job unsatisfactory–the word “botched” comes up–and now they’ve been sent back. Again. [More]

Kay Jewelers Sends Wedding Rings To China For Repair: Will They Ever Come Back?

Kay Jewelers Sends Wedding Rings To China For Repair: Will They Ever Come Back?

Jennifer and her husband bought her diamond wedding ring set in 2006, and the anniversary band to go along with it in 2007. They also bought an extended warranty for the rings, which was either a great idea or a terrible one, depending on how you look at it. It was a great idea because her rings seem to be defective. It was a terrible idea because she ultimately sent the jewelry off to the vendor in China for repair, and now Kay representatives are ducking her questions. She fears that the rings have been lost. [More]

Help, Kay Jewelers Destroyed My Wedding Ring During A Routine Cleaning!

Help, Kay Jewelers Destroyed My Wedding Ring During A Routine Cleaning!

Kay Jewelers deformed Lisa’s wedding ring during a routine cleaning and refuses to provide a replacement ring. Lisa first noticed that a tiny diamond was missing, which Kay Jewelers found stuck in their cleaning equipment. In the process of reseating the diamond, Kay again deformed the ring, scratching out the ring’s beaded edges. Kay decided they couldn’t repair the destroyed ring, but rather than ordering a new one from the manufacturer, Kay decided to remake the ring using a low-resolution picture of the original as their guide. Shockingly, that ring didn’t work out either. It’s now been three months and Lisa wants her wedding ring back.