kaiser-permanente

EECB Gets Kaiser Permanente's Attention, Reader's $900 Refund

Reader Laura had Kaiser Permanente health insurance through her employer. When she lost her job, she paid Kaiser directly for COBRA coverage. She stuck with the company for her employer-subsidized health insurance when she started a new job earlier this year, and was under the impression that the COBRA plan would end when her new coverage began. It didn't.  

When she couldn't convince anyone in first-line customer service that she really, really didn't mean to have two separate insurance plans simultaneously, she did some research and launched an executive e-mail carpet bomb at the company, bringing the bureaucratic stupidity to the attention of someone with actual power.

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Allegra Is Now Non-Prescription, So It Costs Me More. Sigh.
Good news if you prefer the allergy medication Allegra: it's now available over-the-counter. Bad news, if you're reader Cynthia: it'll cost more for you out of pocket, and you can't get it from the Kaiser mail-order pharmacy anymore. More »

Kaiser Permanente Makes Cancelling Hard, Then Sends Me To Collections
Tim has been stuck in a 7-month limbo with his ex-health insurer Kaiser Permanente that he is trying to break it off with. First he was told to write in a fax that said "I [name here] no longer want health care coverage by KP." Then it turned out they gave him the wrong fax number, which he found out after he got a bill for missing payment. He called back and got the right fax number, was promised a refund and prorated payment, and sent in all his info. Instead, he got back a letter from the collections department. More »

Privacy: 15 Hospital Workers Fired For Improperly Accessing Octomom's Records

—>A spokesperson for Kaiser Permanente Hospital in Bellflower, California says that 15 employees were fired and another 8 disciplined for improperly accessing the medical records of Nadya Suleman, A.K.A. Octomom.  More »