Big Banks Failing To Comply With All The Rules For National Mortgage Settlement

Big Banks Failing To Comply With All The Rules For National Mortgage Settlement

Remember that massive $25 billion settlement between the nation’s largest mortgage servicers — Bank of America, Wells Fargo, Chase, Citi, Ally — and attorneys general from around the nation? Well, it comes with a lot of rules for these institutions to follow. But the person in charge of monitoring the settlement says most of the banks are failing to comply fully. [More]

Click on the image to see how each of the surveyed banks fared in the Disclosures categories.

Consumer-Friendly Checking Account Practices Vary Wildly From Bank To Bank

Unless you’ve been hiding under a bed for the last six years, you probably know that the banking industry isn’t exactly beloved by many American consumers. As a reaction to public sentiment (and threats of regulation), a number of banks have begun phasing in some more consumer-friendly practices, but a new study shows these changes are not industry-wide and that several banks are still years behind. [More]

(TheTruthAbout)

California Sues JPMorgan Over How It Collected Credit Card Debt

If the big banks thought they were out of the clear, well, they thought wrong. This time it’s California going after JPMorgan, suing the company over claims that it used aggressive and illegal tactics to collect credit card debt from thousands of consumers. [More]

The face of a winner

Congratulations, Jamie Dimon, You’re The Sexiest CEO In America!

The last week has been great for Jamie Dimon, CEO of JPMorgan Chase, or would be if he were a regular reader of Consumerist. Last Thursday, our readers voted his company to be less terrible than Bank of America in our annual Worst Company in America tournament. Today, our readers declared him to be the official Sexiest CEO in America! [More]

Worst Company In America Round 2: Bank Of America Vs. Chase

Worst Company In America Round 2: Bank Of America Vs. Chase


It’s time for Banker Battle 2013, as these two Wall Street Warriors take a break from trading toxic securities in order to trade some deadly blows to the head. [More]

Worst Company In America Round 1: Chase Vs. Wells Fargo

Worst Company In America Round 1: Chase Vs. Wells Fargo


The tournament’s first banking battle gets Day Three of WCIA competition off with a bang! [More]

(epicharmus)

JPMorgan Chase Site Hit By Cyber Attack That Kept Some Users From Accessing Accounts

Banks are no strangers to cyber assaults on the sites customers use to access accounts, and it appears JPMorgan Chase was the most recent victim of such an attack yesterday. The bank said last night it was working to restore normal service after an unspecified amount of down time during the day. [More]

(frankieleon)

Banks Uncover Additional Wrongful Foreclosures On Military Members

The Servicemembers Civil Relief Act (SCRA) is intended, in part, to help protect active-duty members of the armed forces from having their homes taken away by foreclosure, but as we’ve seen, this hasn’t stopped banks from ignoring the law and taking those houses anyway. Now comes a report that banks have recently uncovered hundreds of additional wrongful foreclosures on the homes of servicemembers. [More]

(eric_harvieux)

Bank Of America, Comcast Among Familiar Names In List Of Least Reputable Companies

Once again, the folks at Harris Interactive have released their Reputation Quotient Report, which rates public perception of 60 highly visible companies. Regular readers of Consumerist will not be shocked to see which companies brought up the rear this year. [More]

(Nick Bastian Tempe AZ)

Deadline For Foreclosed-Upon Homeowners To File Claim In National Mortgage Settlement Is This Friday

It took years to reach the $25 billion settlement between the nation’s largest lenders and 49 states, but affected homeowners were only given months to claim their piece of the pie. [More]

(afagen)

Chase CEO Admits That His Executives “Acted Like Children” Following Huge Loss

Remember last year when JPMorgan Chase lost billions of dollars in a matter of weeks? One might think that well-heeled, experienced executives at one of the country’s largest banks would have buckled down and faced the problem with a steel-like resolve. Apparently not. [More]

(Someone named Meg)

Data Shows Bank Of America Is Also Bad At Dealing With Credit Card Complaints

Earlier this year, the Consumer Financial Protection Bureau launched a complaint portal for people with credit card-related issues. Banks and card companies are not obliged to provide a happy ending to the complainant, but they are obliged to reply in a timely manner. And even with the bar lowered that much, Bank of America still manages to disappoint. [More]

Report: The Government Is Going To Start Busting Heads Over Money-Laundering At Big Banks

Report: The Government Is Going To Start Busting Heads Over Money-Laundering At Big Banks

If big banks weren’t at the root of so many problems, maybe we’d be starting to feel the tiniest bit bad for all the trouble they’ve been getting into lately with authorities. But yeah, we don’t feel the slightest twinge of sympathy that regulators are reportedly about to start cracking down on a few big banks for money-laundering. [More]

Chase Customers: Did The Bank Ever Re-Open Your Closed Account?

Chase Customers: Did The Bank Ever Re-Open Your Closed Account?

Over the lifetime of Consumerist, we’ve written a number of stories about so-called zombie bank accounts, where a consumer finds out their closed account has been re-opened without their knowledge or approval, usually after some third party attempts to make a direct deposit or debit on the dead account. If you were a Chase bank customer and your account was resurrected from the grave, we’d like to hear from you. [More]

Banks Working On Linking Up Their Payment Systems To Make Person-To-Person Mobile Transfers Easier

Banks Working On Linking Up Their Payment Systems To Make Person-To-Person Mobile Transfers Easier

The way younger generations are glued to their smartphones, there’s almost nothing they can’t do with the swipe of a touch screen. Old-fashioned things like writing checks or even paying a roommate with cash is such a bother to some, but yet transferring money to other people with apps hasn’t really caught on like the banking industry figured it would. That’s why the nation’s big four are discussing how they can link up their payment systems to make it easier for consumers to send money via mobile devices or even emails. [More]

Study Says 800K Homeowners Should've Avoided Foreclosure But Big Banks Messed It All Up

Study Says 800K Homeowners Should've Avoided Foreclosure But Big Banks Messed It All Up

Getting a mortgage modification has been hard enough for homeowners, what with disorganized big banks not having enough well-trained people on staff to deal with the necessary ins and outs of the process. But a new study says that things should’ve been easier under the Home Affordable Modification Program and resulted in 800,000 fewer foreclosures than we ended up with. [More]

Chase Is Now Surprising People With Mortgage Adjustments

Chase Is Now Surprising People With Mortgage Adjustments

While we’ve seen many a story during the last few years of people stuck chasing their tail in an attempt to get a mortgage modification from their lender, some Chase customers are now finding out they’ve gotten a loan adjustment without ever having to lift a finger. [More]