Consumerist
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above and beyond
Unexpected Starbucks Apology Overflows Your Rewards Card With Delicious Credits
The Starbucks at the Joyce Kilmer rest stop along the Jersey Turnpike refused to honor Jason's 10% Starbucks gold card discount because they are a franchise location and not a corporate-owned store. Jason asked to cancel his drink order, but Starbucks had already brewed his drink and refused to refund his $6. Defeated, Jason called Starbucks corporate to share his disappointment. Their response provided a flavor shot of surprise. More »
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