What Happens To Your Plane Ticket When There’s A Death In The Family?

(frankieleon)

There are all kinds of reasons why you might not be able to fly when you were planning to, or need to make a change in a scheduled itinerary. Unfortunately, one of those might be the death of a loved one. But now that most domestic airlines don’t offer special bereavement fares, many fliers find themselves dealing with airlines after they’ve already bought tickets to try to make changes. But because airlines don’t want just anyone to pull the “my grandma died,” often customers are finding the process of changing or canceling flights in these situations daunting, confusing, and well, a bit tacky. [More]

(ABC News)

JetBlue Flight Diverted After Passenger Wakes Up, Starts “Flipping Out”

It seems JetBlue had its hands full this weekend, what with the news of a little girl wetting herself in her seat after she was told she couldn’t use her plane’s restroom while it was on the tarmac, as well as an incident that diverted another flight when a passenger reportedly woke up and started “flipping out.” [More]

JetBlue Tells Little Girl She Can’t Use Toilet, Almost Throws Her Off Plane After She Wets Herself

(Adam Fagen)

It’s one thing if a passenger is denied access to a plane’s bathroom because the jet is taking off or landing, but JetBlue is having to do the “So Sorry” dance after cabin crew refused to let a little girl use the bathroom while the plane was just sitting on the tarmac — and then tried to kick her and her family off the plane when she urinated in her seat. [More]

Survey Says: People Still Hate The Airlines… Especially United

Survey Says: People Still Hate The Airlines… Especially United

The folks at the American Customer Satisfaction Index have released their annual report on the airline industry, once again confirming that it’s awfully hard to please consumers when you treat them like cattle and charge a premium for the privilege. [More]

No Lime In Your In-Flight Vodka Tonic? Blame Bad Weather, Drug Cartels

No Lime In Your In-Flight Vodka Tonic? Blame Bad Weather, Drug Cartels

Does your in-flight drink lack that certain something, a bit of citrus formerly provided by a lime? While I’m sorry for your loss, there are bigger problems than that out there, like drug cartels waging war with each other and natural disasters wreaking havoc with farmers’ crops. You can blame those issues for a temporary lime shortage that’s prompting many airlines to make do without lemon’s green sibling. [More]

(dracorubio)

If Today Is Your Birthday And You’re Flying, JetBlue Will Match Your Fare With A Credit

We know, we know — everyone is on edge today because who knows when someone is going to prank you into feeling like a total sucker for believing some outrageous April Fool’s Day lie. But JetBlue is crossing its heart and swearing to die that it really is trying to give back to all those who happen to be born on this date — and are flying on the airline today. [More]

Which Airlines Are The Fastest & Slowest At Responding To Customers On Twitter?

Which Airlines Are The Fastest & Slowest At Responding To Customers On Twitter?

Complaining on Twitter can often feel like trying to shout to someone across the street with a noisy parade going down the middle. And that disconnect can often get worse when trying to get the attention of a big company with hundreds or thousands of people vying for attention. Some companies now go to great lengths to make sure that customers get some sort of response within minutes, but is that response of any value? [More]

JetBlue Tries To Lure Other Carriers’ Business Travelers By Giving Them Elite Status Right Away

JetBlue Tries To Lure Other Carriers’ Business Travelers By Giving Them Elite Status Right Away

One reason some business travelers and other frequent fliers stick with one program is that they’ve logged enough miles to earn the bonus perks available to elite travelers. Switching preferred carriers would mean having to start from scratch. JetBlue is hoping that it can lure some frequent fliers away from its competition by offering them instant TrueBlue Mosaic status. [More]

American And JetBlue End Frequent Flier Pact, Decide To Go Their Separate Ways

American And JetBlue End Frequent Flier Pact, Decide To Go Their Separate Ways

Former BAFFs (best airline friends forever) JetBlue and American Airlines are now moving on from their past frequent flier pact that allowed each other’s customers to buy connecting flights on one ticket. American doesn’t need JetBlue anymore now that it’s going steady with US Airways, giving the airline “greater connectivity” on the East Coast. [More]

Southwest, JetBlue End Up Big Winners In US Airways/American Merger

Southwest, JetBlue End Up Big Winners In US Airways/American Merger

When US Airways and American Airlines finally got the go-ahead from federal regulators to get hitched, one of the conditions was that the merged company divest itself of takeoff and landing slots at airports around the country, especially at Reagan National Airport outside of Washington, D.C., Southwest Airlines announced today it will be taking over half of the newly available slots. [More]

More Rest For Pilots Could Mean Fewer Flights For Travelers

More Rest For Pilots Could Mean Fewer Flights For Travelers

Fewer pilots and longer resting requirements could be trouble for regional airlines. The issues that grounded hundreds of JetBlue flights this week could be just the start after new FAA regulations on rest for pilots went into effect Saturday. [More]

JetBlue Promises A Return To Normal Today After Canceling Northeast Flights To Rest Crews

JetBlue Promises A Return To Normal Today After Canceling Northeast Flights To Rest Crews

If you’ve been trying to get into or out of Northeast airports including Boston Logan International Airport or any of the three New York City-area airports in the last few days on JetBlue, you’ve likely had a tough time of it. On the heels of heinous weather, JetBlue canceled almost all of its flights yesterday out of those airports, saying the airline needed to rest its crew members before sending them out. [More]

(MBQ's Phone Took This)

JetBlue Starts Rolling Out Inflight Wi-Fi, But Is It Any Good?

We’ve known for a while now that JetBlue was working on inflight high-speed Internet access on many of its flights — a basic web browsing service for free and a $9 per hour faster connection for streaming and the like — and yesterday Consumerist tried it out ahead of today’s wider rollout. So maybe you’re wondering, is this Fly-Fi thing any good? [More]

If you just want to go online, check your e-mail or update your Facebook status, you probably won't need to ante up for the pricey Fly-Fi Plus tier.

JetBlue Quietly Launches “Free” In-Flight WiFi, Charges $9/Hour If You Want Streaming Quality

It’s been more than a year since JetBlue first confirmed that it would be installing next-generation, satellite-based WiFi on its planes, and that the service would initially be free to passengers. Well, even though it’s still weeks away from the official launch of the “Fly-Fi” service, the airline quietly flipped the switch yesterday on at least one jet, and revealed that there are two tiers of service, one of which could cost you quite a bit of money. [More]

Impact Of US Airways/American Airlines Merger Will Depend On Who Gets Leftovers From Wedding

Impact Of US Airways/American Airlines Merger Will Depend On Who Gets Leftovers From Wedding

The path for US Airways and American Airlines to merge their businesses has been cleared and several smaller airlines like JetBlue and Spirit will benefit from the sale of the merged carriers’ excess takeoff and landing slots at airports around the country. But will that be enough to balance out the fact that we are now down to a handful of major national airlines? [More]

(JetBlue)

JetBlue Debuts We’re-Not-Calling-It-First-Class-But-Yes-It’s-First-Class Seating Dubbed “Mint”

Flying on JetBlue is supposed to be an equal opportunity situation for travelers, a classless society in which everyone is treated the same. But in a move away from the carrier’s foundations in the single-class experience, JetBlue says it will launch a new premium class next summer. Don’t call it first class though, it’s “Mint.” [More]

(afagen)

JetBlue Not Looking To Get Married To Another Airline Anytime Soon

With the impending nuptials of US Airways and American Airlines on hold because the Dept. of Justice started banging on the window at the back of the church, all eyes in the room have looked toward the next most eligible unmarried airline, Jetblue. But the CEO of that carrier says his company is perfectly happy being single. [More]

(frankieleon)

Which Airlines Offer The Most Legroom For Free (Gasp!) On Domestic Flights?

Unless you cherish the feeling of your knees shoved up against the seat in front of you, more legroom on a flight is a creature comfort that many fliers cherish but few receive — except for an extra fee. But hold your gasps and shocked faces of disbelief, folks: You can actually get extra legroom in coach… for free. Okay go ahead, gasp now. [More]