Consumerist
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credit applications
9/11 Ruins Another Customer Experience
Angela can't get a new American Express card because Amex can't verify her Social Security number. They have to verify it because of 9/11. Since they can't, they've canceled her application. Because of 9/11. More » -
jetblue
JetBlue Offers $1 Military Fare Through Today, Although It Comes With A Surprising Number Of Restrictions
JetBlue is offering an amazing deal to members of our armed forces in honor of National Military Appreciation Month, but once you get past that jaw-dropping $1 fee, it starts to look like they outsourced the fine print to Macy's. Here are the restrictions: More » -
gimmicks
JetBlue Will Refund Your Ticket If You Get Laid Off Or Fired
Afraid you might get laid off? Too worried to book plane tickets? JetBlue thinks you are. They've launched a program that guarantees a full refund to those of you who get laid off at least two weeks before you fly. More » -
jetblue
Jetblue Changes Policy, Will Stop Charging $50 If You Check A Box With A Foldable Bike
Jetblue charged Carl $50 to check a small box. If Carl hadn't mentioned that there was a small foldable bike in the box, his package would have been checked for free... More » -
jetblue
JetBlue Passenger Forced To Cover Arabic Shirt Gets $240k From JetBlue, TSA Employees
In 2006, Raed Jaer, an Iraqi-born U.S. resident, was forced by TSA officials and JetBlue to cover his t-shirt—it read, "We Will Not Be Silent" in both Arabic and English—before he could board a flight. The airline and the two TSA officials (TSA was not named in the suit) settled out of court last week for $240,000, although JetBlue still denies they did anything wrong, and the TSA says they don't "condone profiling in any way shape or form." More » -
jetblue
Putting The Wrong Name On An Airline Ticket Is An $800 Mistake?
Here's an odd problem. Reader Austin bought some airline tickets for a business trip and wasn't sure who was going to go, so he booked an extra ticket with his name on it — thinking that the name could be changed later. Whoops. More » -
Twitter Justice
@JetBlue: Twitter Faster Than Customer Service Rep
Reader Metschick needed a wheelchair for her Grandmother's JetBlue flight. She decided to post a quick message to Twitter before calling customer service, putting it simply: More » -
whoops
JetBlue Addresses Your Email To "Dear Mr. Soandso"
JetBlue can be so cute sometimes. Apparently, they recently sent out and email addressed to Mr. Soandso explaining how much they missed all the Mr. Soandsos who had not flown with them in a year.
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odd deals
Neutrogena Face Wash Comes With Free Headphones. What?
Reader Jeremy is wondering about this "added value" offer he saw at Target the other day — a tube of face wash that comes with free headphones. Huh? More » -
jetblue
JetBlue Flight Attendant Offered Nude Pics Of Himself, And Sex, To Passenger
The first thing we thought when we read this article was, at least something is still free on an airplane! Unfortunately, in this case the passenger claims it was unrequested and wouldn't stop, and the flight attendant, who no longer works for JetBlue, has been arrested "on charges of 'obscene and indecent exposure' and 'for making sexual advances.'" He has yet to enter a plea. More » -
jetblue
The Video That Got A Grandmother Escorted Off JetBlue In Handcuffs
JetBlue really doesn't know when to leave well enough alone! Remember Marilyn Parver, the grandmother who was arrested for videotaping a fight between two other passengers, and then refusing to delete it? Well, it seems that after the whole thing had blown over — JetBlue had to go and send the woman a nasty email in which they accused her of being “argumentative, condescending and belligerent” and refusing to obey the instructions of crewmembers. Dumb! Now Parver has released the tape in question and we can't see anything wrong with what she did. The fight is one of those basic "I've been on a plane for a really long time with your out-of-control child and I'm having a nervous breakdown" altercations. Nothing cookies and hugs wouldn't fix! More » -
jetblue
Hey, Lets Not Fly With Replica Hand Grenades, Shall We?
JetBlue appreciates your cooperation in this matter. [Newsday] -
airline fees
Top 3 Most and Least "Fee Crazy" Airlines
Airline fees are a controversial topic these days, so we look a look at the fees that airlines were charging and picked the top 3 most and least "fee crazy" airlines. Avoiding fees is hard, so why not try to avoid the airlines that charge them instead?
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8:30 AM on Wed Aug 27 2008
By Meg Marco
0 views, 92 commentsMost discussed V for Vishnu: Its really too bad that the "Least Fee Crazy Airlines" don't fly outside North America. I need to fly more »
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security theater
Woman Removes Bra To Get Through TSA
Nancy Kates's large underwire bra set off the metal detector in the Oakland, California airport. A TSA agent pulled her aside and patted her down, which set off Kates' personal privacy alarm. "I said, 'You can't do that.' She said, 'We have to pat you down.' I said, 'You can't treat me as a criminal for wearing a bra.'" Kates was given the option to "submit to a pat-down in a private room" or not fly. Instead, she took off her bra and passed through security just fine. Hooray for personal freedom! More » -
jetblue
JetBlue Has Grandmother Arrested For Refusing To Delete An Unflattering Video Recording
Marilyn Parver is taking her story to the media after JetBlue had her arrested and walked off the plane in handcuffs for refusing to delete a video recording she made of an altercation between passengers. She told Christopher Elliott that JetBlue accused her of interfering with a flight crew (a federal crime) and threatened to blacklist her by adding her name to the dreaded "no-fly list." More » -
rule 240
The Ultimate "Rule 240" List
Some airlines still call it "Rule 240" and others a "contract of carriage" but no matter what the name, it still means the same thing: power to the traveler. But which airlines still use it and how much does it protect a traveler? More »
jetblue
If you're curious about JetBlue's new
New York, 3:02 AM
Mon Jul 6
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