(paul_houle)

What Are The Best And Worst Airlines For Using Rewards Travel?

So you’ve racked up a bunch of frequent flier miles or loyalty points or whatever your preferred airline calls them, but can you actually use those rewards to book free travel when you want? For some U.S.-based carriers, the answer ranges from “almost definitely” to “good luck.” [More]

(Boss Meg)

JetBlue Will Let Amazon Prime Customers Stream For Free Onboard

Though it’s already the only airline to offer free WiFi, JetBlue is taking it once step further and will now let passengers who are Amazon Prime customers stream Amazon’s music and video content for free. Because let’s face it, you’ve got some binge watching of Transparent to get done and those two shrill, chatty 20somethings across the aisle will not shut up about their trip to Cabo. [More]

Spirit Airlines Brings Up Rear In Latest Airline Customer-Satisfaction Scores

Spirit Airlines Brings Up Rear In Latest Airline Customer-Satisfaction Scores

Time Warner Cable and merger-partner Comcast have very little company among the lowest-scoring companies on the American Customer Satisfaction Index, but now that ACSI has added Spirit and Frontier to its airline rankings, TWC can no longer claim the honor of having the lowest survey score of all U.S. companies in the Index. [More]

(Adam Fagen)

Could A JetBlue Hotel Be Part Of Your Future Travel Plans?

Forget about the Marriott, Hilton or any other number of hotel chains scattered around U.S. airports, the next big name in lodging could be an airline. JetBlue Airways is reportedly in advanced negations to turn a landmark terminal at New York’s John F. Kennedy International Airport into a hotel. [More]

(David Transier)

Airline Performance Slips; Virgin America Named No. 1 For Third Time In Annual Airline Survey

Many consumers have a love-hate relationship with airlines: We love that they get us from point A to point B faster than a car, but we hate all the little fees, the inevitable delays and the occasional lost bag. It looks like all that hate once again won out, as this year’s Airline Quality Rating Survey found performance declined across all customer-focused categories just a year after the industry’s best scores in 25 years. The only carryover from the hopeful 2013 report was Virgin America’s ranking as top airline for the third consecutive year.  [More]

JetBlue Cancels Passenger’s Ticket For Flight He Wasn’t Even Supposed To Be On

JetBlue Cancels Passenger’s Ticket For Flight He Wasn’t Even Supposed To Be On

Anyone who has traveled frequently enough has likely had to deal with your flight being canceled or rescheduled and all the havoc that can ensue trying to keep the rest of your itinerary from being completely screwed up. But what’s a traveler to do when the airline screws up twice and cancels your ticket for a flight that you’re not even booked on? [More]

(Boss Meg)

JetBlue System-Wide Computer Failure Leads To Long Lines, Delays

If you’re stuck in a long line at the airport right now, you’re not alone: JetBlue’s computer system failed this morning, forcing the airline to check all its passengers in manually. [More]

The tweet that has since been deleted. (@JetBlue)

JetBlue Realizes Pun Referencing Large Flying Machines Falling From The Sky Is Not The Best Idea

JetBlue is busy apologizing on Twitter for a now-deleted and ill-advised Tweet that made a bad pun referencing the Hindenburg Disaster. Too soon, perhaps, but also, reminding people of the time a flying machine crashed isn’t the best way to instill confidence in your own flying machines. Just sayin’. [More]

JetBlue’s Justification For Baggage Fees Demonstrates The Sad State Of Airline Industry

JetBlue’s Justification For Baggage Fees Demonstrates The Sad State Of Airline Industry

Late last year, JetBlue announced that it too would be kowtowing to investors’ demands and start charging fees for checked bags. This news did not go over well with many of the airlines’ customers, but JetBlue believes people will get over it… because they really have no other choice. [More]

JetBlue Also Reportedly Looking To End American Express Partnership

JetBlue Also Reportedly Looking To End American Express Partnership

For ten years, JetBlue and American Express have been partners on the airline’s co-branded credit cards. But a new report claims that this longterm relationship may be coming to an end with JetBlue and that it’s already picked out a new partner. [More]

(frankieleon)

JetBlue Becomes First Airline To Accept Apple Pay For In-Flight Purchases

Paying for in-flight purchases can be a pain. First you have to remember whether or not the airline accepts only cash or credit card, then you have to squirm around trying to find your wallet. JetBlue airlines is aiming to take the nuisance out of making purchases by being the first airline to accept Apple Pay as payment.

[More]

(John Kittelsrud)

JetBlue, Virgin Atlantic Now Stream College Course Lectures 30,000 Feet In The Air

Each day there a thousands of opportunities for you to expand your mind. And that includes while you’re essentially held captive in a seat with little leg room, flying 30,000 feet in the air. No, we’re not talking about the usual flight safety and etiquette lessons shoved down our throats while traveling, we’re talking about JetBlue and Virgin Atlantic’s newly launched initiative to stream college course lectures during flights. [More]

JetBlue Wants Us To Talk About In-Flight Etiquette While We’re On The Ground

JetBlue Wants Us To Talk About In-Flight Etiquette While We’re On The Ground

When you’ve been guzzling coffee and soda during your flight and have to squeeze past two dozing strangers to get to the rest room, what do you do? What do you do? Recently, everyone from on-board animals to airline executives have been behaving like jerks during air travel, and flights have been disrupted because of legroom wars. and JetBlue wants us all to start talking about it while we’re still on the ground. [More]

One of the Tweets that ultimately led to JetBlue refusing to allow the passenger to board.

JetBlue Refuses Boarding To YouTube Semi-Celebrity After He Unleashes Twitter Followers

For better or worse, we live in an age where a new breed of Internet sorta-celebrity can threaten to unleash the power of their social media following on any person or business they don’t like. That’s what happened last week when a YouTube personality with several hundred thousand fans got upset about a fee for changing his JetBlue ticket. But after using his Twitter followers to hassle the airline, he found himself blocked from boarding his flight home. [More]

(Boss Meg)

JetBlue Adding Checked Bag Fees, Cutting Down On Legroom

One of the last remaining airlines holding out against fees for checked bags has fallen prey to the siren song of money: JetBlue, which had persisted in offering a complimentary checked bag even as other airlines tacked fees on, announced three new “bundled” fare options for fliers, with the cheapest fare now requiring an extra fee to check a bag. That, and it’s stuffing more seats into plane cabins, which means less legroom for you. [More]

(Adam Fagen)

Woman Claims She Was Booted From JetBlue Flight For Live-Tweeting Pilot’s Sobriety Test

UPDATE: Officials with JetBlue tell WCVB-TV in a statement that the woman was not removed from the plane because of her Tweeting. [More]

(kevindean)

Failed Stowaway Tries To Hide In Plane’s Wheel Well For Free Ride From Orlando To NYC

Just because one person survived flying miles above the ground in the wheel well of an airplane doesn’t mean everyone should try it. Luckily for a shirtless, barefoot man who police say tried to stowaway in a JetBlue plane’s wheel, he never left the ground. [More]

What Happens To Your Plane Ticket When There’s A Death In The Family?

(frankieleon)

There are all kinds of reasons why you might not be able to fly when you were planning to, or need to make a change in a scheduled itinerary. Unfortunately, one of those might be the death of a loved one. But now that most domestic airlines don’t offer special bereavement fares, many fliers find themselves dealing with airlines after they’ve already bought tickets to try to make changes. But because airlines don’t want just anyone to pull the “my grandma died,” often customers are finding the process of changing or canceling flights in these situations daunting, confusing, and well, a bit tacky. [More]