NEW YORK, 10:26 AM, WED JUL 9 | 21 POSTS IN THE LAST 24 HOURS | tips@consumerist.com | RSS
Posts Tagged “

JetBlue

”
jetblue

Whoa, That Airplane Is Really Close To Ours

Jon was freaked out when flying on Jetblue and his flight came in close proximity to another aircraft. He wonders if he should, and how he might, report such an incident. His story, and advice we got from an Air Force Pilot, inside... More »

3:48 PM on Mon Jul 7 2008
By Ben Popken
10,436 views, 53 comments

Latest by Nick1693: @ophmarketing: Oh, Sorry, we I didn't hear about that. I was young at the time (I'm 13 now.) more »

customer service

JetBlue Can't Decide If They Charged An Unaccompanied Minor Fee

JetBlue promised Catie's husband in March that the $798 fare charged to fly his children from Austin to Boston included the unaccompanied minor fee. But when Catie recently called to verify the reservation, she was told that her children wouldn't be allowed to board unless she paid an extra $200. More »

8:08 PM on Sun Jul 6 2008
By Carey
4,802 views, 25 comments

jetblue

Help! JetBlue Let Me Get On The Wrong Plane!

All our lives we'd been walking around with the mistaken impression that when they scanned your boarding pass at the gate, they were making sure you were getting on the right plane. We assumed this for two reasons: 1) Because an airport isn't like a movie theater, where you can buy a ticket for a G-rated movie and go see "Killer Naked Women From Planet Sex And Violence." 2) To prevent people from accidentally ending up in New York when they were trying to get to Long Beach, CA. More »

11:59 AM on Wed Jul 2 2008
By Meg Marco
9,351 views, 128 comments

Latest by Lucky225: At least the TSA made sure it was you and not an evil terrorist tho right? more »

bad consumer

Woman Punches JetBlue Flight Attendant In The Face For Not Letting Her Smoke

Once again we remind you not to drink too much at the airport before getting on your flight. We know airports are boring and sad and they make you want to kill the pain with copious amounts of gin. Don't do it — or you could end up punching a JetBlue flight attendant in the face. More »

11:18 AM on Thu Jun 19 2008
By Meg Marco
13,255 views, 94 comments

survey says

Fliers Are Officially Fed Up With Crappy Airline Service

You may be thinking to yourself, "Congratulations, you've written the world's most obvious headline!" And you'd be right, but according to J.D. Power and associates there could be something of a sea change going on in the universe of airline complaints. It seems that crappy customer service may have reached a Gladwellian "tipping point" — more customers are choosing which airline to fly based on factors other than price. More »

10:35 AM on Wed Jun 18 2008
By Meg Marco
11,094 views, 94 comments

interviews

CEOs Who Lost Their Jobs Talk About What Went Wrong

Fortune's new article "Lessons of the fall" is interesting and entertaining for two reasons. First, it humanizes brings a human face to the usually remote CEO, in this case the exes at Motorola, Starbucks, and Jet Blue. But more important if you're a wage slave who can admit to a little schadenfreude, it describes how each man was fired from his job. Former Starbucks CEO Jim Donald, who's in his fifties, says the hardest thing was letting his mother know:

First phone call was to my mom. Probably the toughest day I've ever faced, ever. Ever, ever, ever! Because moms have a way of putting their sons up on pedestals. I said, "Mom, how are you?" And she goes, "Great. Why are you calling me at ten in the morning?" I just said, "Hey, I just want to tell you, I'm not with Starbucks anymore, but everything is fine."

More »

2:48 PM on Fri Jun 6 2008
By Chris Walters
7,653 views, 30 comments

Latest by krom: Let's boil it down. Neeleman: Board members are dumbasses. (So basically, the corporate model is inherently crap.) Donald: Everyone is disposable, no matter how well you do. Including me. Zander: Board members are impatient, greedy dumbasses. Despite that, and despite being fired, I'm more »

buddy passes

Why Airline Buddy Passes Suck

This week, travel guy Christopher Elliott talks about the growing worthlessness of buddy passes—the travel vouchers airline employees get for family members, or unhappy customers sometimes get as a peace offering. For examples, "on American Airlines, it’s often less expensive to buy an advance-purchase ticket than to use a buddy pass, once you factor in all taxes and fees." And Continental will add a $100 to $400 surcharge per buddy pass starting this Monday, rendering the "perk" of a buddy pass entirely moot. More »

11:33 AM on Fri May 16 2008
By Chris Walters
5,996 views, 29 comments

Latest by n/a: I'm the wife of a Continental employee. Before 911 a domestic buddy pass was $25 one way in the lower 48 states + tax. As soon as 911 happend CAL used that as an excuse to increase the pass fee. more »

lawsuits

JetBlue Forces Passenger To Sit On Toilet For Flight

Talk about crappy service! JetBlue is the number 1 and the number 2 airline! A man from NYC is suing JetBlue "for more than $2 million because he says a pilot made him give up his seat to a flight attendant and sit on the toilet for more than three hours on a flight from California," reports CBS News. We're not going to judge the airline too harshly until more of the story comes out, just in case it turns out to be another upset passenger overstating the situation—but if it's true, it's going to be hard for JetBlue to wipe this story from the public's memory for a while. Especially with all the joke opportunities. More »

10:35 AM on Tue May 13 2008
By Chris Walters
15,474 views, 109 comments

Latest by n/a: All flights have AT LEAST enough jump seats for every working flight attendant and most of the time there are a few extra. I have traveled 'non-rev' for years and I work at the airport as a gate agent. Flight attendants can sometimes more »

travel

JetBlue To Charge $20 For Second Checked Bag

JetBlue announced its first quarter results today and while things aren't as bleak as they are over at United Airlines, the discount carrier said that it was struggling under the weight of its fuel bill and was going to modify its baggage check policy in order to remain competitive with other airlines. More »

10:29 AM on Tue Apr 22 2008
By Meg Marco
2,678 views, 41 comments

travel

JetBlue To Charge For Extra Legroom

JetBlue announced yesterday that they'll be reconfiguring their Airbus A320 fleet to include several rows of seating with 38" of pitch. These "Even More Legroom" seats will be available to you—for a small fee. More »

10:51 AM on Thu Mar 20 2008
By Meg Marco
4,452 views, 56 comments

travel

Valentine's Day Ice Storm 2008? Everybody Panic!

Tomorrow is the anniversary of the Great Valentine's Day Air Travel Massacre—a storm that took down JetBlue's entire operation and ultimately their CEO, too. More »

1:59 PM on Wed Feb 13 2008
By Meg Marco
3,130 views, 12 comments

Flying JetBlue? Prepare yourselves to become guinea pigs for Kraft's new low-fat cream cheese. [Marketplace]

8 comments

travel

JetBlue Now Selling Refundable, Pricier Tickets

Low-cost carrier JetBlue is now selling refundable fares, with a catch: they'll cost fifty to over a couple hundred bucks more. A nonrefundable adult ticket from Buffalo, NY to JFK on Valentine's Day, returning on Monday, will cost $69. Wanna upgrade to refundable? That'll be $299 total please. At that premium, the prospect of getting a refund hardly seems worth it for most travelers. For airfare nerds, the new fares will be designated class Y, fares previously designated Y will now be class E. The airline is promoting the refundable tickets by giving quadruple TrueBlue points for tickets bought before February 13.

Attention Frequent Flyers: JetBlue Airways Now Offers More Convenience and Flexibility With Refundable Fares [Press Release]
(Photo: crawfishpipe)

5:00 PM on Wed Jan 30 2008
By Ben Popken
1,362 views, 20 comments

Latest by facted: Kepler11: There are certainly some people out there who may need to cancel their flights completely and may need to change their flights multiple times before actually flying (thereby racking up many $40 change fees). However, for the majority of the more »

travel

Continental To Offer Free WiFi, Satellite TV For $6

Continental Airlines has announced that it will be offering Wi-Fi and satellite TV in some of its planes, thanks to a partner ship with LiveTV (owned by JetBlue.) More »

5:56 PM on Tue Jan 29 2008
By Meg Marco
2,258 views, 20 comments

errors

Misplaced Poster Reminds You To "Generate Many Millions of Dollars" For JetBlue

Reader Adam noticed something strange about a poster at the JetBlue terminal at JFk...
My girlfriend and I had a layover at JFK last week. While I was waiting for her in the bathroom I started reading a poster that seemed to be prompting me to get a JetBlue American Express card.
More »

8:59 AM on Tue Jan 29 2008
By Meg Marco
9,506 views, 46 comments

silly

JetBlue: You're 4 Years Old, Would You Like An Amex?

Reader Carl writes in to tell us that his 4-year-old daughter is being sent credit card applications from American Express, thanks to JetBlue:
Thought you might enjoy this: We got an application for a jetBlue-branded American Express card in the mail today for our oldest daughter. She is four. We flew on JetBlue about four months ago, so I suppose they sent their entire passenger manifest over to AmEx.
More »

8:32 AM on Fri Jan 11 2008
By Meg Marco
3,461 views, 41 comments

unfriendly skies

JetBlue Flight Attendant Takes Revenge On Passenger Who Asked Her To Stop Speaking Loudly

A JetBlue flight attendant threw a hissy fit when a passenger failed to return her jammed seat to the upright and locked position. The stewardess admitted that the seat's spring was broken, but still gave the passenger a "warning card" and had airport security meet the plane at the gate. Why? A fellow passenger explains, after the jump. More »

1:00 PM on Sat Dec 29 2007
By Carey
101,492 views, 113 comments

unruly

Unruly Passenger Forces JetBlue Flight To Make Unscheduled Landing

An unidentified passenger is being questioned by the Denver police department after his unruly behavior forced a JetBlue flight from New York to San Francisco to land at DIA. More »

9:38 AM on Mon Dec 24 2007
By Meg Marco
5,741 views, 33 comments

next »