Isn’t it just sooo embarrassing when you lose your gun at the airport? It’s even more cringe-worthy when you’re an airline pilot. JetBlue pilot Michael Connery Jr., who is licensed by the Transportation Security Administration to tote guns on the plane, was in a bit of a jam when someone else picked up his carry-on at JFK. [More]
It’s not often you hear an airline exec recommend alternatives to flying, but Jet Blue Chief Operating Officer Rob Maruster decided to wing it yesterday and told attendees at an air-travel conference: “I may be shooting ourselves in the foot here, with five daily flights from JFK to Boston. But it just may not make that much sense for an airplane on a 150-mile route to fly over 300 air miles to get there. Maybe there’s a different mode of transportation that may be better to carry those customers from point A to point B.” Maybe we should be calling him former Jet Blue COO. [More]
An unfortunate typo on JetBlue’s website could lead some customers to “happy ending” instead of “happy jetting.” They spell out 1-800-JETBLUE as 538-2563, when it should be 538-2583. The former connects you a breathless recording that starts, [More]
Angela won a “Wish List” contest from American Express, which let her buy a $100 JetBlue gift card for $70. JetBlue managed to wipe out that $30 savings and any good will Angela might have felt by making her waste 129 minutes trying to redeem the card–and then charging her $15 for the service. At the end of her letter to AmEx and JetBlue, Angela writes, “I don’t know about other AmEx cardholders, but spending almost two hours on hold in order to be able to use something you’ve already paid for is not on my Wish List.” [More]
You know that new rule that says airlines have to let passengers off the plane if it’s stuck on the tarmac for more than 3 hours? It’s supposed to go into effect in April, but at least three airlines are hoping to delay it because they say runway repairs at JFK Airport will interfere with schedules. [More]
A Jet Blue employee hitched a free flight from JFK Airport in NYC to Logan Airport in Boston this past weekend, after getting trapped in the cargo hold before takeoff. Police aren’t charging him with a crime, but they told the Boston Globe that, “Even after talking to him, we were a little uncertain as to how it happened.” He apparently called the company from the cargo hold once the plane was in the air—which is exactly what we would do to deflect suspicion in a scheme like this. Tokyo, here we come via new part-time job as a baggage handler!
JetBlue is launching a new fee, $7 for a pillow and an allergen-rebuffing blanket. It comes with a $5 coupon to Bed Bath and Beyond. It’s all part of what JetBlue describes as a “basket of fee changes” which they project will rake in an additional $50 million this year. I guess that’s someone’s idea of targeted marketing. “Guys, we need to figure out a way to hone in on this lucrative “buys blankets” crowd…”
If JetBlue lost your luggage, here’s the number for their main baggage office: 866-538-5438
The FAA has reprimanded JetBlue for conducting “highly unusual” experiments on pilot fatigue, on real flights, with live passengers.
Here’s the results of our week-long investigation into how fast it took airlines to pick up the phone.
All week we’ve been calling the airlines to see how long it takes their customer service reps to answer the phone. Here’s today’s rankings:
Midwest, while once again the loser, performed slightly better today.
Nothing can stop us from calling up all the airlines and comparing how fast it takes a carbon-based life form to pick up the phone. Not even the tinkly pianissimo of Midwest’s hold line. We foil all the automated response system’s attempts to pry out more information about an actual ticket using the short circuit shortcuts provided by GetHuman.
We’re calling the major airlines this week to see how long it takes them to pick up.
The statistics train keeps on rolling. We called up many major airlines this afternoon and here’s how long it took for them to pick up.
Jetblue wants to increase ticket prices around $10 per ticket.
mile redemption phone system, as there’s no online version, getting told by the phone system that call volume was too high and they should visit the website, waiting on hold for over thirty minutes, and speaking with multiple reps over two days, they wrenched out quite a few hidden details. Among them: