Consumerist
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freebies
Ride For Free On Jet Blue (If You Can Get Yourself "Trapped" In The Cargo Hold)
A Jet Blue employee hitched a free flight from JFK Airport in NYC to Logan Airport in Boston this past weekend, after getting trapped in the cargo hold before takeoff. Police aren't charging him with a crime, but they told the Boston Globe that, "Even after talking to him, we were a little uncertain as to how it happened." He apparently called the company from the cargo hold once the plane was in the air—which is exactly what we would do to deflect suspicion in a scheme like this. Tokyo, here we come via new part-time job as a baggage handler! More » -
jet blue
JetBlue To Charge $7 For Pillow-Blanket Kit
JetBlue is launching a new fee, $7 for a pillow and an allergen-rebuffing blanket. It comes with a $5 coupon to Bed Bath and Beyond. It's all part of what JetBlue describes as a "basket of fee changes" which they project will rake in an additional $50 million this year. I guess that's someone's idea of targeted marketing. "Guys, we need to figure out a way to hone in on this lucrative "buys blankets" crowd..."
JetBlue to Start Charging for Pillows [NYT] (Photo: Lil Erna)
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jet blue
Phone Number For JetBlue's Main Baggage Office
If JetBlue lost your luggage, here's the number for their main baggage office: 866-538-5438Bonus Numbers: JetBlue Baggage Room @ JFK: 718-632-6355 JetBlue Baggage Expediter @ JFK: 718-632-4986Gleaned from the twofones blog, who learned the numbers the hard way. — BEN POPKEN(Photo: le) -
wall street journal
JetBlue Tests Pilot Fatigue Limits, With Passengers Aboard
The FAA has reprimanded JetBlue for conducting "highly unusual" experiments on pilot fatigue, on real flights, with live passengers. More » -
time to human
AirTran Wins, Midwest Loses in Fastest Telephone Customer Service
Here's the results of our week-long investigation into how fast it took airlines to pick up the phone. More » -
time to human
Time to Human, Airlines, Day 5
All week we've been calling the airlines to see how long it takes their customer service reps to answer the phone. Here's today's rankings: More » -
time to human
Time to Human, Airlines, Day 4
Midwest, while once again the loser, performed slightly better today. More » -
time to human
Time to Human, Airlines, Day 3
Nothing can stop us from calling up all the airlines and comparing how fast it takes a carbon-based life form to pick up the phone. Not even the tinkly pianissimo of Midwest's hold line. We foil all the automated response system's attempts to pry out more information about an actual ticket using the short circuit shortcuts provided by GetHuman. More » -
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time to human
Time to Human, Airlines, Day 2
We're calling the major airlines this week to see how long it takes them to pick up. More » -
time to human
Time to Human, Airlines, Day 1
The statistics train keeps on rolling. We called up many major airlines this afternoon and here's how long it took for them to pick up. More » -
airlines
JetBlue Plans Price Hike
Jetblue wants to increase ticket prices around $10 per ticket. More » -
airline
The Secret Life of Jetblue Miles
Underneath JetBlue s friendly fa ade it turns out they ve got ways to penalize you for the inconvenience of your customer loyalty, with knife twists only a shoestring carrier could muster. After the Jaunted travel blog made several passes through the TrueBlue mile redemption phone system, as there's no online version, getting told by the phone system that call volume was too high and they should visit the website, waiting on hold for over thirty minutes, and speaking with multiple reps over two days, they wrenched out quite a few hidden details. Among them: More »
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