JCPenney Already Done Apologizing, Moves On To Celebrating Customers’ Return

JCPenney Already Done Apologizing, Moves On To Celebrating Customers’ Return

It feels like fewer than two weeks ago that JCPenney was coming to us, hat in heads, begging our forgiveness for the 18-month mistake that was the Ron Johnson era. Humbled, demure, wary of rejection after so much time in the dog house, JCPenney’s ad asked shoppers to please, please come back. [More]

Once people realized 1 washcloth + 1 towel = $10, they rushed to buy as many washcloth/towel pairings as possible.

JCPenney Says Coupon Code Users Can Only Get One Of Those “Free” Towels They Ordered Online

We told you last week about savvy online shoppers who realized that a JCPenney coupon code for $10 off purchases of $10 or more could be used to snap up a washcloth/towel combination that cost exactly $10. It also looked like the code could be used repeatedly, so some folks just kept ordering these items until JCP ran out of every possible color. But now the retailer is saying “not so fast” to customers who placed multiple orders. [More]

Once people realized 1 washcloth + 1 towel = $10, they rushed to buy as many washcloth/towel pairings as possible.

JCPenney Coupon Code Results In Rush On “Free” Towels And Washcloths

In what is either a mistake that will probably result in angry customers and canceled orders or a deliberate effort to rid its warehouses of towels and washcloths, JCPenney issued a coupon code earlier today for $10 off purchases of $10 or more. [More]

JCPenney Admits Engagement Ring Is Defective But Won’t Replace It (Until Local News Finds Out)

JCPenney Admits Engagement Ring Is Defective But Won’t Replace It (Until Local News Finds Out)

A California couple got engaged six months ago, but in that entire time the bride-to-be has only had a few weeks with her engagement ring on her hand, as JCPenney admits the sparkler is defective, but didn’t want to replace it, or refund the cost. [More]

JCPenney Admits Last 18 Months Were A Huge Mistake, Begs You To Come Back

JCPenney Admits Last 18 Months Were A Huge Mistake, Begs You To Come Back

The last thirty years are filled with horrendous missteps that were ultimately dismissed as one-off errors in otherwise reliable track records — New Coke; the 11th season of Saturday Night Live; Neil Young’s Everybody’s Rockin'; Highlander 2: The Quickening — and now JCPenney is hoping that the Ron Johnson era will fade into memory with a new ad that basically admits the company made a mammoth oopsy. [More]

(Roadsidepictures)

What In The World Is Going On With The Prices At JCPenney?

First JCPenney got rid of sales in favor of lower prices, then it fired its president, re-introduced some sales, then ditched the no-more-sales thing entirely, then started allegedly inflating retail prices to make sale prices look more attractive, then fired the CEO… Now some say that JCP is raising prices by upwards of 67% on some items, perhaps hoping that customers will use coupons to get deals (that aren’t really deals). [More]

(scrappy!)

Macy’s Fails At Another Attempt To Block JCPenney From Selling Martha Stewart Wares

Just last week JCPenney scored a big hit against its rival Macy’s, when a judge said it could sell Martha Stewart products as long as her name was kept out of it. But then Macy’s was like, “Nope, don’t want that to happen,” and filed a temporary restraining order against JCPenney. An appeals court judge rejected that restraining order request, however, leaving Macy’s fuming again. [More]

(afagen)

JCPenney Knocks Out Macy’s In Court Ruling: JCP Can Sell Martha Stewart Products

Well lookee here — there’s news about JCPenney and for once, the company isn’t on the losing end of the stick. A judge ruled today against Macy’s request to extend an injunction that barred JCPenney from selling Martha Stewart designs in its stores. The ruling means JCPenney can peddle Martha’s wares (temporarily), as long as the products don’t have her name on them. [More]

‘Today’ Show Aptly Notes That Wisconsin Senator Will No Longer Be Running JCPenney

This Ron still has a job.

No wonder JCPenney axed former CEO Ron Johnson this week — it seems he’s been busy leading a double life as a Wisconsin senator. Or at least, that’s what the Today show seemed to think during its reporting of Johnson’s exit. [More]

JCPenney's "No More Sales" ad campaign was greeted with confusion and annoyance by consumers.

JCPenney Ends Ron Johnson Experiment, Sends CEO Packing

When Ron Johnson took over as CEO of JCPenney a little more than a year ago, he promised sweeping changes. A new image, an end to sales, everyday low prices, iPad-toting staffers, Genius Bar-like customer service. He tried all that, but the retailer still couldn’t shake its reputation as the place your mom dragged you to buy clothes you hated in 1984, and now Ron Johnson, he’s gone. [More]

(Dallas Allison Krewe)

JCPenney Fires A Warning Shot At CEO Ron Johnson By Way Of A 96% Pay Cut

JCPenney CEO Ron Johnson is basically drowning in a sea of sliding sales numbers and sinking stock prices, but instead of tossing out a life preserver, the company has instead fired off a warning shot by way of a 96% pay cut in 2012. The clear message? Either sink yourself, or prove you can, in fact, turn the company around. [More]

Worst Company In America Round 1: Sears Vs. JCPenney

Worst Company In America Round 1: Sears Vs. JCPenney


To mark the halfway point in the first round of WCIA, we bring you this fight between two department stores that are wildly adored… in an alternate universe where it’s still 1985. [More]

(scrappy!)

JCPenney Admits “There’s No Assurance” It’ll Be Able To Turn Things Around

Things have been rough for JCPenney, there’s no doubt about it. Just recently it got ditched by Caribou Coffee and had to promise not to sell Martha Stewart designs it’d already ordered because of a fight with Macy’s. It seems the retailer knows it, as the company admitted in its annual report that its resurgence “may take longer than expected,” and also that its efforts to remake itself might not even work. [More]

(ktorster)

JCPenney Sales Staff Kicked Dad Helping Disabled Daughter Out Of Fitting Room

Here’s a consumer quandary for the ages, where both sides have compelling arguments. Robert was shopping at JCPenney with his daughter, who is a preteen and intellectually disabled. The problem is that store policy dictates that there are no men allowed in the women’s fitting rooms for privacy reasons and, as an employee explained, to keep out “sex offenders.” [More]

(WashuOtaku)

Caribou Decides It Doesn’t Want JCPenney As Its BFF; Won’t Set Up Coffee Shops In Stores

In some ways, we feel kinda bad for JCPenney; the department store is quickly becoming the kid on the playground no one wants to play with despite all its best efforts. The latest setback in its quest to find new best friends comes as Caribou declares it doesn’t want to pursue a partnership with JCPenney to set up coffee shops inside its stores. [More]

(scrappy!)

JCPenney Agrees To Refrain From Selling Martha Stewart Products Until April Court Date

Although JCPenney has been jonesing to start selling Martha Stewart-designed products in its Martha mini-shops, for now it seems that desire will have to be curbed. The department store agreed yesterday to set aside its plans for Martha’s products in its stores at least until an April 8 court date. Rival Macy’s is probably thrilled, while Stewart is likely still wondering if everyone has two houses and thus, a need for two casserole dishes. [More]

(Dallas Allison Krewe)

JCPenney Laying Off Even More Employees

A year ago, JCPenney staffers were telling us they were afraid the retailer was “turning into Sears,” but at this point that might not be such a bad thing. [More]

(macmedics)

Martha Stewart Testifies In JCPenney Vs. Macy’s Dispute: The More Deals The Merrier, Right?

As retailers JCPenney and Macy’s go back and forth in the bitter battle for the right to sell Martha Stewart branded products, the legend herself popped into court yesterday to defend her company’s decision to sign a deal with one when she’d already pledged her allegiance to another. [More]