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Jansport Still Wowing Customers, Fixing Broken Backpacks

Over a year ago, we shared with you a tale of consumer joy from a Jansport backpack owner who sent his bag to the company in a pizza box and got his worn-out backpack replaced with an even nicer one. They’re not all about swapping old backpacks for new ones over in Jansportland, though. Sometimes, all you need is a replacement zipper. [More]

The new backpack.

JanSport Boasts Lifetime Warranty, Actually Means It

Did you have a Jansport backpack back when you were in school? Jason has had his for about 14 years, and it was looking pretty beat up. He decided to put the bags’ lifetime warranty to the test, so he packed it up in a pizza box (no, really) and sent it to Jansportland. What he got back was better than an exact replacement. It was even better than his faithful companion coated with pizza grease. [More]