Consumerist

Posts Tagged “

iTunes

Rhapsody is entering the a la carte music store business—now you can buy single tracks or albums just like you can from Amazon or iTunes. The first 100,000 people who create accounts receive a $10 credit. (You need a credit card to register.) [Rhapsody]

above and beyond

Apple Replaces Hundreds Of Dollars In iTunes Purchases After Hard Drive Crashes

Like any responsible computer user, Benny regularly backs up his data. Unfortunately for him, the three Seagate external hard drives he used failed, and he lost about $500 in iTunes purchases. Seagate wanted $1700 to recover the data. Fortunately, Apple saved the day. More »

complaints

Asking For Lower APR Gets Juniper iTunes Rewards VISA Card Closed Against Man's Will

Thomas writes:
If you don't use your Juniper iTunes Rewards VISA (issued by Barclay's) for an entire year, they close the card and report to the credit agencies that you requested to close it. I've learned that when I called to inquire about a lower rate on 2/26, the agent canceled my account.
More »

movies

Netflix Lifts Restrictions On Downloadable Movie Rentals

Netflix has removed the monthly limits on all but its lowest-cost plan in an apparent attempt to position itself more competitively against Apple, which is expected to announce a downloadable movie rental service tomorrow. Now for as little as $8.99 per month you can watch as many movies on your PC as you can download. More »

worst company in america

NIN's Trent Reznor Shared Files On OiNK, Compares iTunes To Sam Goody

Trent Reznor was a member of now-shuttered illegal file sharing website OiNK, and he's not afraid to admit it to New York Magazine:
What do you think about OiNK being shut down?
Trent: I'll admit I had an account there and frequented it quite often. At the end of the day, what made OiNK a great place was that it was like the world's greatest record store. Pretty much anything you could ever imagine, it was there, and it was there in the format you wanted. If OiNK cost anything, I would certainly have paid, but there isn't the equivalent of that in the retail space right now. iTunes kind of feels like Sam Goody to me.
More »

Radiohead's pay-what-you-want experiment is going well, according to a band spokesman, who says that "most people are deciding on a normal retail price with very few trying to buy it for a penny." Most pre-orders so far have been for the more expensive (we guess?) disc-box version, which comes with a book, two CDs, vinyl copies, more songs, and a ringtone of Thom Yorke mewing like a hurt cat. Oh, wait, no ringtone—that would make it a Ringle. [Wired]

Radiohead announced pre-sales for their record-label-free new album. The twist? You pay what you want. We predict that they will make a hilarious amount of money. [Radiohead]

new and exciting products

NBC Announces Free "Downloads" Of TV Shows

NBC has announced that it will "permit" customers to download its shows for free. The downloads will expire after a week and become unplayable, according to the NYT.
The service, which is set to start in November after a test period in October, comes less than three weeks after NBC Universal said it was pulling its programs out of the highly successful iTunes service of Apple Inc. That partnership fell apart because of a dispute over Apple's iTunes pricing policies and what NBC executives said were concerns about lack of piracy protection.
...
NBC makes many of its popular shows available online in streaming media, which means that fans can watch episodes on their computers. Under the new NBC service, called NBC Direct, consumers will be able to download, for no fee, NBC programs like "Heroes," "The Office" and "The Tonight Show With Jay Leno" on the night that they are broadcast and keep them for seven days. They would also be able to subscribe to shows, guaranteeing delivery each week.
More »

more drm or else

NBC Will Not Renew iTunes Contract

The New York Times is reporting that NBC will not renew its contract to provide content to Apple's iTunes service. A spokesperson from NBC confirmed the decision after an anonymous source leaked it to the Times but did not comment on why NBC was dropping iTunes. More »

above and beyond

iTunes Support Is Music To Our Ears

We regularly receive emails praising Apple's customer support for the iTunes Store. Apple's standard, often proactive, response is to offer a flexible credit. Below is one story from reader Evan:
    "I have read many horror stories online of the iTunes customer support department. I just wanted to share my excellent experience. I was attempting to use the Complete My Album feature, but I continued getting an error message. Here is an email thread from me to Apple."
More »

buyer's remorse

14 Days To Return The iPhone, 10% Restocking Fee If Box Is Opened

If you're planning on buying an iPhone, make sure you won't have buyer's remorse because if you do, it'll cost you 10%. AT&T has released a PDF of "pre-purchase understandings" that read like warnings: More »

consumption

iTunes DRM-Free Music Selling Like Crazy?

According to the Inquirer, sales of "Pink Floyd's Dark Side of the Moon increase by between 272 and 350 percent... OK Go's Oh No increased 77 per cent. Coldplay's A Rush Of Blood To The Head jumped 115 percent." More »

itunes

Bought a Song on iTunes? Don't Pay For it Twice

Until yesterday, iTunes users who bought a single song, and later decided they wanted the whole album, ended up paying for the same song twice. Not anymore! More »

warner music

Warner Music CEO Says Jobs' DRM Free Proposal Lacks "Logic or Merit."

The CEO of Warner Music Group, Edgar Bronfman, has come out against Steve Job's proposal that music be sold DRM free:

"We advocate the continued use of DRM in the protection of our and our artists' intellectual property," Bronfman said on a conference call yesterday. "The issue is obscured by asserting that DRM and interoperability is the same thing. They are not. To suggest that they cannot co exist is simply incorrect."

Bronfman said the proposal was without "logic or merit."—MEGHANN MARCO More »

zune

CompUSA: Buy a Zune, Get Free iTunes Gift Card

From Macforums:
So, I work at the Spokane CompUSA,and every Saturday night, we print out all the new advertisement tags to put up on products that are going to be on sale for the next week and put them out.
More »

drm

Steve Jobs Open Letter On The State Of DRM

It seems that with legal challenges to Apple's iTunes DRM flying at him left and right, Steve Jobs just can't ignore it any longer. He's penned an open letter addressing the state of DRM, and it contains some interesting news: More »

cable

iTunes + Netflix = Cancel Cable?


A blogger over at ZDNet realized that he could cancel part of his cable, order his shows on iTunes, watch movies on Netflix and save $300 a year. More »

itunes

iTunes Lawsuit: iPod Software is "Crippleware"

The Seattle Post-Intelligencer has posted a PDF of the complaint in the iTunes/iPod lawsuit. Here are some choice quotes: More »