Poor Dustin. AT&T won’t stop sending him junk mail at the wrong address. Sounds impossible, but one should never be too quick to judge with AT&T.
Andrew is trying to cancel Vonage, but the hold message is driving him insane. After the 6th minute on hold, the smooth jazz went away and now Andrew is being forced to listen to the same chanting “call volume” message over and over again. He’s awash in a sea of his own rage—which will no doubt be directed at whatever CSR finally picks up.