United Airlines had a decidedly less-than-stellar week when it came to dealing with larger-scale customer service issues. Just days after the company faced the ire of travelers who had to spend the night hunkered down at a cold Canadian military base, the airline found itself on the receiving end of more backlash after nearly 300 passengers and crew were made to wait five hours on the tarmac and sleep in a closed terminal after their flight was diverted. [More]
Disruptive Passenger Leaves Fellow United Travelers Stranded In Belfast Terminal For Nearly 24 Hours
Americans loooove stuff from Ireland — rolling green hills, thatched roof cottages, saint’s days that give you an excuse to binge drink… But for the last 15 years, Irish beef has definitely not been one of them, after the mad cow scare that rocked Europe and ended beef imports into the U.S. from the countries affected. Until now, as the United States says it’ll start accepting imported beef from Ireland soon. [More]
While the wireless industry is trying to abandon the practice of giving customers hardware discounts in exchange for agreeing to a two-year contract, Google is trying out that subsidized-device approach in Ireland with its pricey Nest thermostats. [More]
It’s time for us to make peace with our Irish brethren, America. A veritable war of words between our country and the Emerald Isle sprung up when a cafe in Ireland posted a sign telling “loud Americans” to stay away, a controversy that pulled in a New York establishment warning “NO IRISH DRUNKS” were allowed. The good news is we seem to have settled things and can all agree that anyone can be loud and drunk, we’re all humans, after all. [More]
Perhaps it’s a form of anti-publicity that the owners hope will turn them into the next Amy’s Baking Company, with people just coming by to see what all the hubbub is about, but a restaurant in Ireland has irked a good portion of its potential customer base with a sign telling tourist — and specifically American tourists — to get lost. [More]
(In case you hadn’t guessed, the above video contains some NSFW utterances, so turn down your volume or put on headphones before everyone at work notices). We think we’ve found a soulmate for the Florida woman who torched her dining companion’s car after he refused to buy her a McFlurry. It’s this guy in Galway, Ireland, who kicked in the glass door of his local Golden Arches and then repeatedly pepper-sprayed the people inside. [More]
I’ll be the first to admit it: At one point in my life (read: college) drinking beer dyed green on St. Patrick’s Day felt like my genetic right as a Midwesterner with an Irish surname. And to be sure, every year there are probably millions of people eating and drinking green food and beverages to celebrate the day. But green food has another meaning for the Irish, one that makes the American dyeing tradition kind of… sad. [More]
Glen is a web developer in Northern Ireland. He recently switched back to using a web-hosting company he’d left about a year before. And when the provider asked if it could help with anything else and Glen jokingly requested a pizza, he was in for a surprise. [More]
Burger King has decided to end its relationship with a meat processing company in Ireland that, last week, was among those found to be churning out some beef products containing small amounts of horse meat. [More]
Most proclamations by RyanAir, the Irish “jet strapped to a metal pole” low-cost airline, sound like April Fool’s jokes anyway but at least their attempt today is right on message. RyanAir announced they are introducing “child free flights” starting late this year. “When it comes to children we all love our own but would clearly prefer to avoid other people’s little monsters when travelling,” said RyanAir’s head of communications Stephen McNamara in a press release. Staying classy is not what this airline is selling. [More]
“Maybe O’Leary was just taking the piss this morning… Michael makes a lot of this stuff up as he goes along and while this has been discussed internally there are no immediate plans to introduce it,” said a RyanAir spokesperson in response to the CEO announcing this morning they were thinking about having coin-operated lavatory doors onboard the aircraft.
Ultra low-cost Irish carrier RyanAir is thinking about putting a coin slot on lavatory doors so passengers will have to pay when they empty their loose change from their coin slot.
So blogger Jason Roe finds what he thinks is an error on the RyanAir site that would let you buy airfare from the zero-frills a-la-carte Irish airline for free. An employee decided t make nasty comments in Jason’s comments section, calling him “idiot and a liar!” and saying that he probably can’t get a date. Which was not that surprising. Nor was it surprising that a RyanAir PR rep responded to the situation. What was surprising was that the PR rep sided with the commenter and heaped further abuse on the blogger!
The recession in the EU might be even deeper than the one in the US. Case in point: Ireland, which thrived off now-dormant construction cranes. [Washington Post]
Travel expert Christopher Elliott says US Airways refunded a couple $2200 on a pair of nonrefundable tickets to Ireland after the wife wrote to the COO and explained their situation. They tried Expedia first and were refused, and although they had travel insurance it wouldn’t cover unemployment. The wife, Jennifer Bush, says the US Airways rep who responded to their plea “told me that they all felt for my situation and decided to refund the amount of the airfare.”
Travelodge, which runs more than 300 budget business hotels in the UK, is training its staff on how to respond to the 70% surge in the past year of naked men sleepwalking through their hotels: “One tip in the company’s newly released ‘sleepwalkers guide’ tells staff to keep towels handy at the front desk in case a customer’s dignity needs preserving.” The sleepwalkers have been reported asking questions like, “Where’s the bathroom?,” “Do you have a newspaper?” and “Can I check out, I’m late for work?”
Last week, a Dublin man grew so frustrated with Apple not sending him a replacement iMac that he threatened to walk across Ireland. He bet that he could strap his Mac to his back and reach Cork, the closest Apple repair center, faster than they could arrange pickup of his broken Apple.